Cancel Billie the easy way

Overview

Billie is a personal care brand operating a subscription model for razor handles, cartridge refills and related body-care products. The company is a subsidiary of Edgewell Personal Care and focuses on women seeking shaving and body care products.

How the service is sold

Billie offers an initial starter kit and refill subscription plans. Starter kits are listed as a one-time purchase and refills are charged per selected interval, typically monthly, bi-monthly or quarterly. A starter kit price appears in public sources as "£9-£10 (one-time)" and a standard refill option is listed at "£9 (per selected interval)".

Company facts

Where to find official information

Official product and pricing pages are available from the brand at mybillie.com.

Web cancellation

1. Sign in at mybillie.com.
2. Open your account dashboard and find "Subscriptions" or "Orders".
3. Select the active subscription and choose the cancel option or skip next delivery.
4. Save and keep any on-screen confirmation and the confirmation email for proof.

iOS (Apple) cancellation

1. Open Settings on your iPhone, tap your name, then Subscriptions.
2. Find the Billie subscription and tap Cancel Subscription.
3. Keep the Apple confirmation email or screenshot from the App Store as proof.

Android (Google Play) cancellation

1. Open the Google Play Store app, tap your profile, then Payments and subscriptions, then Subscriptions.
2. Select Billie and tap Cancel subscription.
3. Retain the Google Play confirmation email or screenshot as proof. Note that a refund policy is controlled by Google Play for purchases through that store.

Email cancellation

1. Compose an email to [email protected] with subject line "Cancel subscription" and include your full name, account email and order number.
2. Request a clear statement that the subscription is cancelled and ask for confirmation within 3 working days.
3. Save the sent email and any reply for your records.

Postal cancellation

1. Write a signed letter stating "I cancel my subscription" including your full name, account email and order number.
2. Send by registered post to: Billie, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep proof of posting and any signed delivery receipt as evidence.

Moving / Change of address

If you move and no longer can receive the deliveries, notify Billie with a clear cancellation statement and provide proof of address change such as a utility bill or tenancy agreement. The legal basis for cancelling remains contract terms plus Consumer Contracts Regulations 2013 when the contract was concluded at a distance.

Price increase

If Billie increases the subscription price, you have the right to cancel before the price change takes effect. Provide the notice you received from Billie (email or letter) as proof. Consumer Rights Act 2015 protects you against unfair contract terms; if a price increase is not permitted by the contract, you may challenge it.

Death of the subscriber

If the named account holder dies, a household executor or next of kin should contact Billie at [email protected] and send a copy of the death certificate. Legal executors may need to provide proof of authority.

Legitimate ground and defective service

If the service or products are defective or not as described, you may cancel and seek a remedy under the Consumer Rights Act 2015, which requires services to be performed with reasonable care and skill. Provide order numbers, photos of defective products and any correspondence.

End of commitment

If your subscription included a fixed commitment period and that period ends, cancel by notifying Billie before renewal. Keep the contract or confirmation showing the end date. If you do not receive clear notice of renewal terms, raise this under the Consumer Rights Act 2015 for unfair contract terms.

Cooling-off period (initial 14 days)

For most distance contracts concluded online, you have a 14 day cooling-off period under the Consumer Contracts Regulations 2013. To exercise this right provide a clear statement of cancellation to Billie (email or registered letter) within 14 days. If digital content has been downloaded with your explicit consent, you may lose the right to a full refund for that part.

Applicable law: Consumer Contracts Regulations 2013; Consumer Rights Act 2015; for digital market enforcement see Digital Markets, Competition and Consumers Act 2024.

Before you cancel: negotiate

Billie has no publicly reported, documented retention offer in the research data. If you wish to negotiate, email [email protected] and ask specifically for discount codes, a pause or a change of delivery interval. Provide your account email and order number and request a formal offer in writing. If the representative offers a discount, request a confirmation email with the new price and duration.

What cancelling saves you - example calculation

Use the standard refill price listed publicly as "£9 (per selected interval)". Yearly cost at monthly frequency: 9 x 12 = £108 per year.

Compare with the cheapest documented competitor annual price: Experi Pro shows an annual price of £79. Yearly saving by switching from a monthly Billie refill to Experi Pro annual: £108 - £79 = £29 per year.

Other plan prices visible in public sources:

• Billie starter kit: £9-£10 (one-time)
• Billy - Split the bill App monthly premium: £2.99
• Billy - Split the bill App annual premium: £19.99
• Billy - Split the bill App lifetime: £99.99 (one-time)
• BFit with Billie - Core 4 membership: £30 per month
• BFit with Billie - BFit Unlimited: £40 per month

If you cancel a Billie refill at £9 per month you stop paying £108 per year.

Key UK laws and regulator

The primary consumer protections are the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. The Digital Markets, Competition and Consumers Act 2024 and the Digital Markets Unit (DMU) within the CMA provide additional enforcement in the digital markets context. Official statutory text for cooling-off rights is available from legislation.gov.uk.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give you a 14 day cancellation right for most online contracts. Cancellation takes effect from the time you notify the trader. If you cancel during the cooling-off period you should receive a refund and no cancellation penalty may be imposed. See the official statutory notice on cooling-off: cooling-off rights.

Escalation route

Step 1: Complain to Billie (email [email protected] or use postal registered letter). Step 2: If unresolved seek guidance from Citizens Advice for next steps: Citizens Advice - cancelling a service. Step 3: If the issue concerns card payments, consider a Section 75 claim or chargeback via your card issuer. Step 4: For systemic unfair terms or hard-to-cancel subscriptions contact the CMA or the DMU (Digital Markets Unit) under the Digital Markets, Competition and Consumers Act 2024.

Check final billing

After you cancel, monitor your bank or card statement for any further charges for at least two billing cycles. If you see an unexpected charge, keep the transaction details and contact Billie support at [email protected] with proof.

Data and account access

Request confirmation that your subscription is terminated and ask whether your account will remain accessible. If you request data deletion, state this explicitly and keep a copy of the request. Under UK consumer law and data protection rules you can request personal data deletion or portability.

Re-activation and refunds

If you cancelled within the 14 day cooling-off period and paid in advance you are entitled to a refund for unused services. For renewals, cancelling prevents future payments but may not automatically refund the current paid period unless statutory rules apply or Billie agrees. If you paid through Apple or Google Play, refunds may be processed by those stores and their rules apply.

Use this checklist to finalise your Billie cancellation and protect your rights.

• Find your order number and account email.
• Decide your cancellation method: account, email or registered post.
• If cancelling by email, send to [email protected] with subject "Cancel subscription" and keep the sent message.
• If cancelling by post, send a signed registered letter to Billie, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the proof of posting.
• Allow up to 3 working days for Billie to respond to email or post; keep any reply as proof of cancellation.
• If you paid via Apple or Google Play, cancel in the relevant store to stop future charges and keep that confirmation.
• Check bank statements for two billing cycles to ensure no further charges.
• If you need a refund and it is not issued, escalate to Citizens Advice and consider chargeback or Section 75 if the payment method qualifies.