Cancel Bloom and Bond the easy way

Service summary

Bloom and Bond Maternity sells maternity and early parenting products and offers a refill-style subscription model for repeat purchases. The company was founded in 2024 by Allison Martens and targets parents during pregnancy, postnatal care, and early parenting.

How subscriptions work

Bloom and Bond offers an auto-renew subscription for product refills that charges a card on file on a recurring schedule. Customers report recurring charges such as a £26.98 payment appearing monthly on cards linked to accounts.

Company facts

Cancel using the web account

1. Go to your Bloom and Bond account sign-in on the site.
2. Open the subscription or order section and select Manage subscription.
3. Choose Cancel subscription or Skip next delivery and confirm the action.
4. Keep the on-screen confirmation and any confirmation email as proof of cancellation.

Cancel by email

1. Send an email to [email protected] with subject Cancel subscription and include your full name, billing email, order number and last four digits of card used.
2. State the effective cancellation date and request written confirmation.
3. Save the sent email and any reply as proof.

Cancel by post

1. Write a letter with your name, billing address, order number, and clear request to cancel the subscription.
2. Send by registered post to Bloom and Bond, 20-22 Wenlock Road, N1 7GU London, United Kingdom.
3. Keep the proof of postage and the signed receipt. Allow processing time after delivery.

Cancel by phone

1. Bloom and Bond do not publish a customer service phone number. If you find a number through your account or order paperwork, ask for a cancellation reference and the agent's name.
2. Record date, time, agent name, and reference number. Request email confirmation immediately after the call.

Cooling-off period - 14-day right

Under the Consumer Contracts Regulations 2013 you have 14 days to withdraw from an online purchase for most goods and receive a refund. The 14-day period runs from the day after you receive the goods. To exercise this right, inform Bloom and Bond by email to [email protected] before the 14-day period expires and return the goods within 14 days of communicating withdrawal. Refunds are issued within 14 days of receiving the goods back or proof of return.

Applicable law: Consumer Contracts Regulations 2013.

Price increase

If Bloom and Bond increases subscription prices, you can treat an unagreed price increase as a contract change and object. The Competition and Markets Authority (CMA) considers unclear auto-renewal and hard-to-cancel subscriptions as potentially unfair. Contact [email protected] to cancel and request written confirmation of the cancellation and any refund for unused prepaid goods.

Applicable regulator: Competition and Markets Authority (CMA).

Death of the subscriber

If the subscriber has died, notify Bloom and Bond by email and provide a copy of the death certificate and proof that you are the executor or next of kin. Request cancellation and refund for any prepaid amounts for goods not yet shipped. Keep copies of all documents and communications.

Applicable law: Consumer Rights Act 2015 for fair treatment of contract termination.

Moving abroad

Moving address alone is not a statutory right to cancel. Contact Bloom and Bond with new address details and request cancellation if the service cannot be used. Provide proof of address change if requested, such as a utilities bill or tenancy agreement.

Applicable law: Consumer Rights Act 2015.

End of commitment or subscription period

If there is a fixed-term commitment and it ends, the supplier must not force renewals under unfair terms. If your contract contained a fixed term, request end-of-term cancellation in writing and retain proof. If the company auto-renews without clear consent, escalate to the CMA and Citizens Advice.

Applicable law: Consumer Rights Act 2015; Competition and Markets Authority guidance on auto-renewal.

Before cancelling - negotiate

Research does not record specific retention offers consistently provided by Bloom and Bond. To request a retention offer, email [email protected] and state you intend to cancel. Ask explicitly for a one-time discount, an extended trial shipment, or the ability to pause shipments. Save any counter-offer emails and request written confirmation of any price reduction or pause length.

What cancellation saves you - example calculation

Using a customer-reported recurring charge of £26.98 per shipment as an example, annual cost is: 12 x £26.98 = £323.76 per year. Canceling that subscription saves £323.76 per year before any returned item restocking deductions. If you return goods and a restocking fee applies, the documented restocking fee is £4.50 which will reduce the refund amount.

Example math shown: £26.98 x 12 = £323.76 per year. Restocking fee example: £4.50 deducted from refund where applicable.

Key UK consumer law

The main protections are the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Services must be provided with reasonable care and skill under the Consumer Rights Act 2015. Most online purchases carry a 14-day cooling-off right under the Consumer Contracts Regulations 2013.

Auto-renewal and unfair contract terms

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If Bloom and Bond uses unclear renewal practices, you may report the practice to the CMA and to Citizens Advice for guidance.

Escalation steps

1) Complain to Bloom and Bond first by email to [email protected] and keep written records. 2) If unresolved, contact Citizens Advice for next steps. 3) For qualifying credit or debit card transactions, request a Section 75 claim from your card issuer for purchases over £100 on a credit card. 4) For debit and smaller disputes, request a chargeback with your bank. 5) Report persistent unfair practices to the CMA.

Check final billing

After cancellation verify that no further charges appear. If a charge appears after you cancelled, contact [email protected] with your cancellation confirmation and request an immediate refund. Retain bank statements showing the undesired charge.

Returns and refunds

For returned goods use the 14-day cooling-off right where applicable. Refunds for returned goods are processed within 14 days after Bloom and Bond receives the goods back or proof of return. Refunds are issued to the original payment method. A restocking fee of £4.50 may be deducted from refunds for returns as documented by the company.

Data and account access

After cancelling, keep access to your account to download order and cancellation confirmations. If you want account deletion, request it in writing and ask for confirmation of deletion and what data will be retained for legal or tax reasons.

Re-activation

If you later decide to re-join, sign back into your account and follow subscription steps on the website. Ask for any first-time customer discount in writing if available.

Use this short checklist to make cancellation effective and document the process.

• Sign in to your Bloom and Bond account and cancel via Manage subscription; save confirmation screenshot or email.
• If you cannot access the dashboard, email [email protected] with order details and 'Cancel subscription' in the subject; save sent email.
• If you send a registered letter, use the official postal address and keep the proof of postage: Bloom and Bond, 20-22 Wenlock Road, N1 7GU London, United Kingdom.
• Check bank statements for further charges for at least 60 days after cancellation.
• If charged after cancellation, request a refund with evidence; if refused, contact your card issuer for chargeback or Section 75 where applicable.
• If returning goods, use tracked delivery and keep proof; remember a possible £4.50 restocking fee will be deducted.