Cancel Boshhh the easy way

Overview

Boshhh is a Manchester-headquartered business operating under the legal name BOSHHH GROUP LIMITED, founded in 2025. The company offers SIM-only mobile plans that have been presented alongside claims about helping improve credit score and assisting customers to access loans.

Who uses Boshhh

Boshhh targets business customers in lending, law, investment and retail sectors but also offers consumer-facing mobile plans. The target audience includes lenders, law firms, investors and retailers.

Company facts

Web

1. Open boshhhgroup.com.
2. Sign in to your account if you have one and look for account or subscription settings; if no cancel button is visible, use the site contact form to request cancellation.
3. Request written confirmation of cancellation and a final bill or refund timeline.

iOS

1. Open your Boshhh account app if you installed one from the App Store; check Subscriptions or Settings for a cancel option.
2. If no in-app option exists, send an email to [email protected] with your account ID and cancellation request.
3. Ask for written confirmation and a date when service will stop.

Android

1. Open any Boshhh Android app and check Account or Subscriptions for cancellation.
2. If there is no cancel option, email [email protected] with your account details and request a confirmation email.
3. Keep the confirmation for chargeback or dispute purposes.

Phone

1. If you have a published phone number, call during business hours and request cancellation and a reference number.
2. Request an email confirmation; if none is offered, follow up by email quoting the reference number.
3. If no phone is published, use email or post.

Email

1. Compose an email to [email protected] with Subject: "Cancel account - [your name]" and include account number, mobile number, and requested cancellation date.
2. Attach a scanned signed statement if you want a stronger record.
3. Keep the reply as proof; if no reply within 14 days, escalate to Citizens Advice and your card issuer.

Post

1. Write a signed letter with your account details and state: "I hereby Cancel my Boshhh account effective immediately" and include your contact number.
2. Send by registered post to: Boshhh, 20 St. Marys Parsonage, M3 2LY Manchester, United Kingdom.
3. Keep proof of postage and any written reply.

Moving abroad or relocation

If you move outside the United Kingdom and the contract cannot be performed, provide proof of new address such as a tenancy agreement or utility bill. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill; if performance is impossible due to relocation, request termination and a pro rata refund. Applicable law: Consumer Rights Act 2015.

Price increase

If Boshhh increases your contract price during a fixed-term contract and you did not agree to variable pricing, you can cancel under the Consumer Contracts Regulations and the terms of your contract. Provide the notification from Boshhh showing the price increase as proof. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Death of the subscriber

If the account holder dies, the executor or next of kin should contact Boshhh with a death certificate and proof of authority to request account closure. Provide the death certificate and proof of identity. Applicable law: Consumer Rights Act 2015.

Legitimate grounds and faults

The company must perform services with reasonable care and skill under the Consumer Rights Act 2015. Legitimate grounds for immediate cancellation include persistent service failure or breach of contract. Supply evidence such as service logs, text messages, and screenshots. Applicable law: Consumer Rights Act 2015.

End of minimum commitment

For 12-month SIM-only contracts, the end of the 12 months is your contractual right to not renew. Give written notice by email or post before automatic renewal if required by the contract. If the contract auto-renews and you did not receive clear cancellation instructions, the CMA guidance on unfair terms may apply. Applicable law: Consumer Contracts Regulations 2013 and CMA guidance on auto-renewal.

Cooling-off (14-day right)

If you bought the service at a distance (online, phone, or mail) you have a 14-day cooling-off period starting the day after the contract is formed. If you cancel within the 14 days you are entitled to a full refund unless you expressly asked for the service to begin during the period. Provide your cancellation email or registered letter as proof. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Digital Markets, Competition and Consumers Act 2024 for subscriptions.

Before you cancel: negotiate

Research shows no publicly reported retention offers from Boshhh. If you want to negotiate a better price or product, contact [email protected] and request a retention offer. Use this script: state your current plan, state competing offers with price and data, and request a specific monthly price or credit. Keep the written reply as proof. If no offer is made, proceed with cancellation using the steps above.

How much you save by cancelling

Use these published Boshhh plan prices to calculate annual cost:

• 10GB Ultra Fast - £19.99/month -> £19.99 x 12 = £239.88/year
• 30GB Ultra Fast - £24.99/month -> £24.99 x 12 = £299.88/year
• 100GB Ultra Fast - £29.99/month -> £29.99 x 12 = £359.88/year
• Saver 3GB (older listing) - £9.95/month -> £9.95 x 12 = £119.40/year

If you are on the 10GB plan and cancel in favour of the cheapest competitor listed in our research, WorkBee offers a free tier at £0/month for small business tools but is not a mobile plan. For a low-cost monthly alternative that is consumer-facing, ServicePro lists a plan at £9.99/month -> £9.99 x 12 = £119.88/year. Example saving: switching from 10GB at £19.99 to ServicePro at £9.99 yields £19.99 - £9.99 = £10.00/month -> £10.00 x 12 = £120.00/year saved.

Key UK consumer law

Your rights to cancel distance and off-premises contracts come from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. See the Regulations: legislation.gov.uk. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill.

Cooling-off and subscriptions

The 14-day cooling-off right applies to contracts concluded online or off-premises. The Digital Markets, Competition and Consumers Act 2024 adds protections for subscription cancellation during initial and renewal cooling-off periods. If you cancel within cooling-off, no penalty may be imposed and any sums paid must be refunded.

How to escalate

First complain to Boshhh in writing. If unresolved, get advice from Citizens Advice: Citizens Advice - cancelling a service you've arranged. For card payments, consider Section 75 or card chargeback through your issuer. If contractual terms are unfair or auto-renewal is made unclear, the Competition and Markets Authority (CMA) may consider this unlawful.

Confirm final billing and refunds

Ask Boshhh for a final statement showing the service end date, any refund amount, and the refund method. Under the Consumer Contracts Regulations, refunds must be made without undue delay and no later than 14 days after being informed of the cancellation.

Data, number porting and re-activation

Request confirmation about whether your mobile number can be ported out and any fees. If Boshhh does not publish port-out procedures, request the PAC or port code in writing. For account data retention and deletion, request deletion or export of your data by emailing [email protected]; if they do not comply, reference the Data Protection Act and complain to the ICO.

Keep records

Keep copies of all emails, screenshots, registered-post receipts, and the confirmation of cancellation for at least 12 months in case you need to dispute charges.

Follow this checklist to cancel Boshhh and protect yourself:

• 1. Locate your account number and current plan details.
• 2. Email [email protected] with a signed cancellation request and request written confirmation.
• 3. If you prefer postal cancellation, send a signed registered letter to Boshhh, 20 St. Marys Parsonage, M3 2LY Manchester, United Kingdom and keep proof of postage.
• 4. Ask for a final bill and refund timeline; expect refund within 14 days after cancellation notification under the Consumer Contracts Regulations.
• 5. If you need your number, request a PAC or port code in writing.
• 6. If Boshhh fails to respond within 14 days, contact Citizens Advice and consider chargeback for qualifying card payments.