Cancel BrainManager the easy way

Core service

BrainManager sells online personal-development tests and related digital content such as test results, exercises and knowledge modules. The service offers free tests and premium content behind subscription or one-off payments.

How users pay

BrainManager offers a 7-day trial for £0.95 that converts automatically into a premium subscription billed at £29.90 every four weeks. A lifetime single-test option is listed at approximately £38.80. A free membership tier is available with limited access.

Company facts

Web (official cancellation page)

1. Open the official cancellation page at https://brainmanager.io/cancel-subscription.
2. Enter the email address associated with your BrainManager account.
3. Open the confirmation email sent by BrainManager and click the confirmation link.
4. Keep the cancellation confirmation email as proof.

iOS (cancel via App Store)

1. Open the Settings app on your iPhone.
2. Tap your name at the top, then tap Subscriptions.
3. Find BrainManager in the list and tap Cancel Subscription.
4. Keep the App Store cancellation confirmation or Apple email.

Android (cancel via Google Play)

1. Open the Google Play Store app.
2. Tap your profile icon, then go to Payments & subscriptions and select Subscriptions.
3. Find BrainManager, tap it and select Cancel subscription. Follow on-screen prompts to confirm.
4. Save the Google Play cancellation confirmation or Google email.

Phone

1. BrainManager does not publish a support phone number. Use the web, app or post options listed here.

Email

1. Send a clear cancellation request to [email protected] including your account email and the last four digits of the payment card used.
2. Request written confirmation of cancellation and a final billing date.
3. Keep the support reply as proof.

Post (registered letter)

1. Write a signed cancellation letter including your full name, account email and request to cancel immediately.
2. Send by registered post to BrainManager, 72 Hammersmith Road, W14 8TH London, United Kingdom.
3. Keep the proof of posting and returned receipt.

Moving - change of residence

If you move, BrainManager does not publish a specific relocation-based cancellation policy. You may cancel using the standard routes: the web cancellation page, the app stores or by contacting support at [email protected]. Provide proof of new address only if BrainManager requests it. Applicable law: Consumer Rights Act 2015 for service contract fairness.

Price increase

If BrainManager increases the subscription price or changes terms materially, you can cancel. The Consumer Rights Act 2015 protects against unfair contract terms; the Competition and Markets Authority (CMA) treats opaque auto-renewal or unexpected charges as potentially unfair. Keep the price change notice and use it as evidence when cancelling.

Death of subscriber

BrainManager does not publish instructions for cancellation following the death of an account holder. Contact [email protected] and provide appropriate documentation (death certificate) if needed. If no company policy exists, escalate as described in the legal protections section.

Legitimate ground - company-accepted reasons

BrainManager's public materials show two refund-related exceptions: a 7-day trial money-back guarantee and case-by-case refunds handled by customer service for unused subscriptions or billing confusion. Research includes user reports of refunds granted when a subscription was unused or billed in error. Keep transaction evidence and account details when requesting a refund.

End of commitment

Most BrainManager paid plans operate on a rolling basis after the 7-day trial and are billed every four weeks. To end a rolling subscription you must cancel before the next billing date using the web page, App Store or Google Play. There is no published long-term fixed commitment period.

Cooling-off period (right to cancel)

The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for online purchases. For digital content the right of withdrawal ends once download or streaming starts with the consumer's express consent. BrainManager states that the right of withdrawal does not apply after access to digital test results and exercises has started; however a 7-day trial money-back guarantee is offered for new subscriptions. Applicable law: Consumer Contracts Regulations 2013.

Before cancelling: negotiate

BrainManager has offered refunds in some cases when customers contacted support. Research includes a Trustpilot report where a user states: "Had some confusion with the subscription and Angelo at the customer service was able to fully refund me the subscription, this was because it was fully unused." To request retention or refund offers: email [email protected], explain the issue, state whether the subscription is unused and request a refund or downgrade. Also use the contact page at https://brainmanager.io/contact.

What cancelling saves you

Premium subscription cost calculation: £29.90 x 12 = £358.80 per year. The pricing page lists an annual equivalent of £388.70 but billing is every four weeks at £29.90, so annual cost based on monthly price is £358.80.

Free membership cost: £0 per year. Lifetime single-test option shown approximately at £38.80 one-off.

Cheapest competitor from the provided list: Greymill at £100 per month. Greymill yearly cost: £100 x 12 = £1,200. If you cancel BrainManager premium you save £358.80 per year. Example math: canceling BrainManager £29.90 monthly saves £358.80 per year versus keeping it. Choosing the cheapest competitor Greymill would cost £1,200 per year.

Key UK laws and regulator

Consumer Rights Act 2015 - services must be provided with reasonable care and skill and unfair contract terms are not binding. Consumer Contracts Regulations 2013 - 14-day cooling-off period for most online contracts, with the digital content exception once download/streaming starts with express consent. The Competition and Markets Authority (CMA) enforces rules on auto-renewal and hard-to-cancel subscriptions.

How to escalate

Step 1: Complain to BrainManager via [email protected] and keep written proof. Step 2: Contact Citizens Advice for guidance on consumer rights and next steps. Step 3: If the charge was on a credit card, consider a Section 75 claim with your card issuer for qualifying transactions. Step 4: If appropriate, use chargeback with your bank for non-authorised transactions. Use the CMA guidance if the company uses unclear renewal terms or hard-to-cancel billing.

Check access and content

After cancellation verify whether premium features remain available until the end of the paid period or are revoked immediately. Keep screenshots of account pages that show access expiry.

Final billing and refunds

Save the final invoice or bank statement. If you cancelled during the 7-day trial and request a refund, quote the 7-day trial money-back guarantee. For disputed charges keep bank statements showing identifiers such as 'TRUSPAY.CC' if present.

Personal data and re-activation

To request data access or deletion, consult BrainManager privacy policy. If you re-subscribe later your previous account data may be retained according to the privacy policy.

Follow this checklist to stop billing, preserve evidence and pursue refunds.

• Cancel on the official page: https://brainmanager.io/cancel-subscription.
• Save the confirmation email after cancellation.
• If you used iPhone or Android, save the App Store or Google Play cancellation confirmation email.
• Check bank statements for charges labelled 'TRUSPAY.CC' and save those entries.
• If you want a refund during the trial, email [email protected] and mention the 7-day trial guarantee.
• If support does not respond in 7 days, send a registered letter to BrainManager, 72 Hammersmith Road, W14 8TH London, United Kingdom and keep proof of postage.
• If you cannot resolve the issue, contact Citizens Advice and consider a Section 75 claim or bank chargeback for qualifying payments.