Cancel BrandCrowd the easy way

Core service

BrandCrowd is an online logo and brand asset marketplace offering free templates, one-time logo purchases, and subscription plans that include unlimited edits, vector downloads and website templates. Users choose templates, customise them and download final assets.

Who uses BrandCrowd

Target customers are start-ups, freelancers and small businesses that need affordable logos and quick brand assets without hiring a design agency. Plans include free options and paid monthly or annual packages.

Company facts

Website cancellation - step by step

1. Log in to your BrandCrowd account at brandcrowd.com.
2. Click your profile or account menu and open Billing or Subscriptions.
3. Find the active plan and click Cancel subscription.
4. Confirm cancellation when prompted.
5. Save or screenshot the on-screen confirmation and keep the confirmation email.

Cancel on iPhone / iPad (Apple App Store)

1. On iPhone or iPad open Settings and tap your name.
2. Tap Subscriptions, find BrandCrowd in the list and tap it.
3. Choose Cancel Subscription and confirm.
4. Check for Apple confirmation email and retain it as proof.
5. Do not delete the app before cancelling.

Cancel on Android (Google Play)

1. Open the Google Play Store on the Android device used to subscribe.
2. Tap the profile icon, then Payments and Subscriptions, then Subscriptions.
3. Select BrandCrowd and tap Cancel subscription, follow prompts.
4. Keep the Google Play confirmation receipt email as proof.

Cancel by email

1. Send an email from your registered address to [email protected] with subject line "Cancel subscription" and include your full name, account email and plan details.
2. Request confirmation and retain the response.
3. If no reply within 48 hours, escalate via recorded post or consumer advice services.

Cancel by post

1. Write a signed letter with account email, full name and clear statement: "I Cancel my BrandCrowd subscription effective immediately."
2. Send by recorded delivery to BrandCrowd, 72 Hammersmith Road, W14 8TH London, United Kingdom.
3. Keep the proof of delivery and allow 7 days for processing after delivery.

Moving / change of location

If you move there is no automatic right under BrandCrowd policy to cancel for relocation alone; cancellation follows standard subscription rules. Provide proof: new address documentation if you believe location affects service. Applicable law: Consumer Rights Act 2015.

Price increase

If BrandCrowd increases the recurring price you must be given a clear method to accept or reject the change under general contract law. If you reject and BrandCrowd treats that as cancellation, keep written proof of your rejection and the price change notice. Applicable law: Consumer Rights Act 2015.

Death of the subscriber

Contact BrandCrowd by email with a copy of the death certificate and the account holder details. BrandCrowd's specific acceptance of this ground is not published; provide documentation and request account closure. Applicable law: Consumer Rights Act 2015.

Legitimate ground accepted by BrandCrowd

Research shows BrandCrowd considers technical impediments for "New Work" or "Site Service" refunds. Acceptable proof includes technical logs or evidence that the delivered product cannot be used as described. Refunds for subscription services are allowed only within timeframes and if the service was unused. Applicable law: Consumer Rights Act 2015.

End of commitment

If you are on an annual billing period the subscription ends at the expiry date unless renewed. BrandCrowd allows cancellation to prevent future charges. Provide your account statement or recent invoice when requesting termination. Applicable law: Consumer Contracts Regulations 2013.

Cooling-off period (14 days)

For purchases concluded online you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. For digital content the right is lost if you expressly consent to immediate supply and acknowledged losing the right after download. Evidence required: purchase date and any express consent to immediate supply. Applicable law: Consumer Contracts Regulations 2013.

Before cancelling: negotiate

Research does not show public retention offers from BrandCrowd. To negotiate, email [email protected] and request a retention offer. Message template: state account email, current plan, and ask for an annual discount or pause. Ask for a written offer and a deadline to accept. If you subscribed via Apple or Google Play request support through the relevant store as they may manage billing.

What cancelling saves you

Use actual BrandCrowd prices to calculate yearly savings.

Example 1 - Premium Logo Pack monthly: £15 x 12 = £180 per year. Annual Premium Logo Pack: £60 per year. Savings switching monthly to annual: £180 - £60 = £120 per year.

Example 2 - Premium Logo Pack + Website monthly: £24 x 12 = £288 per year. Annual Premium Logo Pack + Website: £84 per year. Savings: £288 - £84 = £204 per year.

Example 3 - Premium Logo Pack annual: £60 per year compared to cheapest listed competitor, Helmflux at £495 per month listed as £495 (monthly price). Annual cost of BrandCrowd Premium Logo Pack: £60. Difference: £495 - £60 = £435 saved (compare single-month competitor vs BrandCrowd annual package).

Concrete prices cited: £15 per month, £24 per month, £5 per month (Premium Logo Pack annual equivalent £60), £84 per year, £495 per month for Helmflux competitor.

Key UK consumer law

Two main laws apply: the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Regulations create a 14-day cooling-off period for distance contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair terms.

Cooling-off and digital content

The 14-day cooling-off period starts on the day the contract is entered into. For digital content you lose the cancellation right if you asked for immediate supply and acknowledged losing the right. See: Consumer Contracts Regulations 2013.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority (CMA) treats unclear auto-renewal and hard-to-cancel subscriptions as potentially unfair. If BrandCrowd makes cancellation difficult, you can escalate your complaint and cite unfair contract terms under the Consumer Rights Act 2015.

How to escalate

First complain to BrandCrowd via support email. If unresolved use Citizens Advice for guidance, then pursue chargeback or Section 75 via your card issuer when applicable. If the issue involves sector regulators escalate to the relevant ombudsman. Use the legislation link for reference: Consumer Contracts Regulations 2013.

Check access and downloads

Confirm whether your cancellation stops future billing and whether you retain access to previously downloaded files. BrandCrowd states that downloaded logos or design files may mean you lose the 14-day cancellation right for that specific product. Keep copies of all downloaded files and license receipts.

Final billing and refunds

Canceling prevents future charges. Refund eligibility: monthly subscriptions are refundable within 7 days of a recurring charge if the service was unused; annual subscriptions refundable within 30 days of a recurring charge if unused. Request refunds by emailing [email protected]. Retain confirmation emails.

Re-activation and records

If you re-subscribe your account history may remain. Save screenshots of cancellation confirmations and final invoices. If you used Apple or Google Play, also keep store receipts as those stores manage billing.

Follow this checklist after deciding to cancel.

• Log in to BrandCrowd and cancel via Billing > Subscriptions; save confirmation.
• If you subscribed via Apple or Google Play cancel in the relevant store; keep the confirmation email.
• If you want proof, send a recorded delivery letter to BrandCrowd, 72 Hammersmith Road, W14 8TH London, United Kingdom and keep the receipt.
• Email [email protected] requesting confirmation and, if eligible, a refund.
• Keep copies of downloads, invoices and any express consent to immediate digital supply.
• If you do not receive confirmation within 48 hours, contact Citizens Advice or consider chargeback if payment qualifies under card issuer rules.