Cancel Breeze the easy way

Service overview

Breeze operates as a set of consumer-facing services that include mobile wellbeing apps and consumer travel branding under Breeze Aviation Group, Inc.. Offerings in the research include self-discovery and white noise apps, a dating-related pay-per-date product and value propositions such as lifetime unlocks and subscription tiers.

Main features

Available features across Breeze products in public listings include guided journaling, calming soundscapes, personalized routines and pay-per-date booking support. In-app purchases and subscription billing are routed through application stores for mobile platforms.

Company facts

Web / Account cancellation

1. Sign in to your Breeze account on the Breeze website or app.
2. Go to Settings or Billing and find Subscriptions or Purchases.
3. Choose Cancel subscription or Disable auto-renew and confirm.
4. Save the on-screen cancellation reference or take a screenshot.
5. Expect an 'end of contract notice' from the trader within 24 hours for online cancellations.

iOS / Apple App Store cancellation

1. Open Settings on your iPhone and tap your Apple ID.
2. Tap Subscriptions, find the Breeze subscription and tap Cancel Subscription.
3. Contact Apple Support via the App Store for refund requests for in-app purchases; App Store handles billing and refunds.
4. Note: In-app purchases cannot be cancelled after download initiation; contact the Application Store for a refund request.

Android / Google Play cancellation

1. Open the Google Play Store and tap your profile, then Payments and subscriptions.
2. Select Subscriptions and cancel the Breeze subscription.
3. Request refunds through Google Play if eligible; keep Google Play confirmation.

Phone cancellation

1. No public phone number is listed. Use the web account or post method instead.
2. If you locate a phone contact in the app or terms, note the number and call during advertised hours, record the name and time of the agent.
3. Follow up in writing to confirm the cancellation.

Email cancellation

1. Support email is not publicly disclosed in Breeze materials; use the web form or registered post.
2. If you find an email address in your account or the terms PDF, send a clear cancellation statement including your name, account email, subscription ID and desired cancellation date.
3. Keep a copy of the sent email and any delivery/read receipts.

Post cancellation

1. Write a clear statement: your name, account details, subscription ID, statement 'I wish to cancel my subscription with immediate effect' and sign it.
2. Send by registered post to: Breeze, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep your registered post receipt as proof of dispatch and record the tracking number.

Moving / change of address

If you move and the service is location-dependent, provide a copy of a utility bill or tenancy agreement showing your new address and a written request to cancel. The trader may treat this as a termination request under contract terms.

Applicable law: Consumer Rights Act 2015 for service performance.

Price increase

If Breeze increases the subscription price during a fixed commitment, you may have the right to cancel without penalty. Provide the price increase notice you received and a cancellation request that cites the increase.

Applicable law: Consumer Contracts Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024.

Death of subscriber

To cancel for the death of a subscriber, provide a copy of the death certificate and a written request from the executor or family member with proof of authority. Breeze's public policies on this are not published; use the terms PDF and request refund where applicable.

Legitimate ground

Legitimate grounds accepted by traders include lack of reasonable care or skill in service delivery, failure to provide services described, or force majeure affecting performance. Provide supporting evidence such as screenshots, correspondence, or receipts. Breeze disclaims liability for force majeure events per its refund exceptions.

Applicable law: Consumer Rights Act 2015.

End of commitment

At the end of a contractual commitment period, cancel by following the account cancellation process or notifying Breeze before the renewal date. Keep written confirmation of non-renewal. If terms are unclear, request an 'end of contract notice'.

Cooling-off period (14 days)

The Consumer Contracts Regulations 2013 give you a 14-day cooling-off right for most online contracts. If you cancel during the initial 14-day period, the contract is cancelled from the time you notify the trader and you are entitled to a refund. If you agreed that the service would start during that period and then cancelled, the trader can charge for the service received up to cancellation.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; see also the Digital Markets, Competition and Consumers Act 2024 for subscription cooling-off during renewals.

Before you cancel - how to negotiate

Research shows no public record of standard retention offers from Breeze. To request a retention offer, use the account chat or support form and ask for a specific alternative: a discounted annual rate, pause of billing for a set period or a one-off credit. Provide your account email, current plan name and your desired outcome in writing. Example message: 'Account email: [email protected]. I request a 3-month billing pause or an annual discount to remain a customer. My current monthly charge is £7.49.' Keep written confirmation of any offer.

What cancelling saves you - sample calculations

Use real prices from public listings to compute potential savings.

• If you are on a monthly plan at £7.49: annual cost = 7.49 x 12 = £89.88. Switching to an annual plan at £51.99 saves 89.88 - 51.99 = £37.89 per year.
• Lifetime unlock one-time purchase: £2.99. If you would otherwise pay £7.49 per month, buying the lifetime unlock at £2.99 saves 7.49 x 12 - 2.99 = £86.89 in year one.
• Some pay-per-date charges reported in research range from £20 to £30 per date; a reported price jump to £50 to £100 increases yearly spend if you attended multiple dates. Example: 6 dates at £30 = £180; at £75 = £450 - extra £270.

Cheapest alternative from competitors in the research: Keepr at £9.00 per month. Annual cost = 9.00 x 12 = £108.00. Compare this to a Breeze annual subscription at £51.99 to identify savings.

Key UK consumer law

Important laws: the Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14-day cooling-off right for most online contracts. The Digital Markets, Competition and Consumers Act 2024 adds protections for subscription cancellation and renewal cooling-off periods.

Cooling-off and refunds

You have a 14-day cooling-off right under the Consumer Contracts Regulations 2013. If you cancel under that right, refunds must be issued within 14 days of the trader receiving the goods back or evidence of return, or within 14 days of you informing them if they collect the goods.

Auto-renewal and CMA guidance

The Competition and Markets Authority treats unclear auto-renewal terms and hard-to-cancel subscriptions as potential unfair practices. If you face unclear renewal terms, record the renewal notice and raise the issue with Citizens Advice and, if necessary, the CMA or the Digital Markets regulator.

Escalation steps

1) Complain to the trader in writing and keep proof. 2) Seek help from Citizens Advice at Citizens Advice. 3) For card payments, consider Section 75 claims via your card issuer. 4) Use chargeback through your bank for non-Section 75 transactions. 5) If the dispute concerns regulated financial services or communications, escalate to the relevant ombudsman.

Check final billing

After cancellation, check your card or App Store billing for a final charge. If you cancelled within the 14-day cooling-off, expect a refund within 14 days. For in-app purchases, refunds are handled by the Application Store and may be issued by the store.

Data and account access

Decide whether you want account deletion or suspension. Breeze's account deletion and terms are described in their terms PDF; request deletion via the methods listed in your account or the terms PDF and retain confirmation. If you paid with a Breeze Voucher Code and are owed a refund, Breeze may issue a new voucher code rather than cash per their policy.

Re-activation and records

Keep the cancellation confirmation, any 'end of contract notice' and receipts for 6 months in case of disputes. If you later wish to re-activate, follow the app or website sign-up flow; preserved data or reactivation conditions depend on Breeze's internal policies.

Use this checklist to cancel and protect your rights.

• Log in to your account and cancel via Settings > Subscriptions; save the on-screen confirmation.
• If you used Apple or Google to subscribe, cancel in Apple ID or Google Play and request a refund via the store.
• If you prefer written proof, send a registered post to Breeze, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the receipt.
• Request an 'end of contract notice' and expect it within 24 hours for online cancellations.
• If you cancelled within 14 days, expect a refund within 14 days of cancellation or return evidence.
• If you paid with a card, save statements and consider Section 75 or chargeback if the trader refuses a valid refund.
• If you used a voucher, note vouchers are non-refundable and refunds may be issued as new voucher codes.