Free
£0
/ mois
Barcode scanning, basic food database, manual food search, text/voice meal description, limited progress tracking, Apple Health sync
Barcode scanning
basic food database
manual food search
text/voice meal description
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
Cancel Cal.ai the easy way
We generate and send your cancellation letter to Cal.ai by registered mail
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PreviewSender
Recipient
Cal.ai
Crown Way
CF14 3UZ Cardiff United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Cal.ai agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Cal.ai service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Cal.ai service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
- Tracked deliveryRegistered electronic mail
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Cal.ai
Step-by-step UK guide to cancel Cal.ai subscriptions in 2026. Includes prices, refund rights and App Store rating 4.9/5.
Cardiff, United Kingdom
Professional Services
Cancellation at a glance
| fastest method (name it + why) | Cancel via Apple App Store or Google Play - platform cancellation is immediate and stops future renewals |
| effective delay | Immediate (stops future renewals on the platform when cancelled before renewal) |
| notice period | Cancel before the subscription renewal date |
| cancellation fee | 0 |
| minimum commitment | 0 |
| phone + hours | Not published by Cal.ai |
| postal address for registered letter | Cal.ai, Crown Way, CF14 3UZ Cardiff, United Kingdom |
What is Cal.ai
Overview
Cal.ai is a nutrition and calorie-tracking app that uses AI photo scanning and a food database to estimate calories and macros. It targets people who want to manage diet and fitness goals with AI-assisted tracking tools.
Key capabilities
Core features include barcode scanning, manual food search, AI photo scanning with macro breakdown on Premium, Apple Health sync and progress tracking for weight and goals.
Company facts
| Legal name | Cal AI, Inc. |
| Parent | MyFitnessPal, Inc. |
| CEO | Zach Yadegari |
| Founders | Blake W Anderson; Zach Yadegari |
| Founded | 2024 |
| Employees | ~57 |
| Active users | 5 million monthly |
| App Store rating | 4.9/5 |
How to cancel Cal.ai
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| iOS (Apple App Store) | Open Settings or App Store, go to Subscriptions and cancel Cal AI subscription | 5 minutes | Apple confirmation email or App Store receipt | Easy |
| Android (Google Play) | Open Google Play → Payments & subscriptions → Subscriptions → Cal AI and cancel | 5 minutes | Google Play confirmation email or order history | Easy |
| Web / Account page | Manage subscription from your Cal.ai account page if available, or contact support | 10-30 minutes | Support ticket confirmation or on-screen confirmation | Medium |
| Send cancellation request to Cal.ai support (not publicly disclosed) including order details | 1-7 days | Support reply or ticket ID | Medium | |
| Post (registered letter) | Send registered letter to the postal cancellation address with subscription details | 3-14 days delivery + processing | Proof of delivery (registered mail receipt) | Hard |
| Phone | Phone number not published; phone cancellation not publicly documented | Not published by Cal.ai | Not published by Cal.ai | Hard |
Cancel on iOS (Apple App Store)
- Open the Settings app on your iPhone.
- Tap your name at the top, then Subscriptions.
- Find Cal AI in the list and tap it.
- Tap Cancel Subscription and confirm.
- Keep the App Store receipt or screen confirmation as proof.
Cancel on Android (Google Play)
- Open the Google Play Store app.
- Tap your profile icon, then Payments & subscriptions.
- Choose Subscriptions, select Cal AI, and tap Cancel subscription.
- Save the Google Play order history entry or confirmation email.
Cancel via the web or account page
- Sign in to your Cal.ai account on the website or in-app account management section.
- Go to Billing or Subscriptions and select Cancel if visible.
- If no cancel button appears, create a support ticket including your order ID and email.
- Keep the support ticket ID or reply as proof.
Cancel by post
- Write a clear statement that you want to cancel your Cal.ai subscription and include your full name, email used to subscribe, and purchase date.
- Send as a registered letter to: Cal.ai, Crown Way, CF14 3UZ Cardiff, United Kingdom.
- Retain the registered mail proof of delivery.
Cancel by email or phone
- Cal.ai support email and phone are not published; if you use an email address provided in app or receipts, include order ID and exact cancellation request.
- Save the reply or call record. If no phone number is available, use registered post or platform cancellation.
Cancel by reason
Moving or change of country
If you are moving and your payment method or App Store/Google Play region changes so the subscription is affected, cancel via the platform before renewal. Provide proof of address change such as a tenancy agreement or utility bill and your subscription receipt. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - see Consumer Contracts Regulations 2013.
Price increase
If Cal.ai increases the subscription price and you did not expressly agree to the increase, you have the right to cancel the contract. Send a cancellation statement with the billing evidence and the new price notice if available. Keep the renewal notice from the platform or app as proof. Applicable law: Subscription Contracts Act 2024 - see Subscription Contracts Act 2024.
Death of the subscriber
When a subscriber dies, the estate can cancel the subscription. Provide a death certificate and the subscriber order details or payment receipts to Cal.ai support or the platform handling the payment.
Legitimate ground - technical or billing problems
Cal.ai accepts requests to review technical or billing issues that the platform cannot resolve, for example duplicate charges or purchases not unlocking features. Required documents: screenshots of the charge, order ID, device ID, and correspondence with the platform. Cal.ai will review but cannot override platform refund decisions in cases where the platform controls payment.
End of commitment period
If you subscribed under a fixed commitment and the initial term ends, you may cancel before the renewal date to stop automatic renewal. Provide the original order date and subscription ID as proof. If no fixed term is specified, cancel before the renewal date to avoid the next billing cycle.
Cooling-off (right to cancel within 14 days)
For contracts concluded online or off-premises, you have a 14-day cancellation period under the Consumer Contracts Regulations 2013. If you started downloading or streaming Cal.ai content and gave express consent that you lose the right to a refund for the period already used, that exception applies. To cancel during the cooling-off, notify Cal.ai or cancel via the platform and keep the cancellation confirmation. Applicable law: Consumer Contracts Regulations 2013 and Subscription Contracts Act 2024.
Negotiate or save
Before you cancel: try to negotiate
Research did not find publicly reported standard retention offers from Cal.ai. If you want to request a retention offer, contact support via the in-app help or the platform purchase receipt's support link and ask for a discount, trial extension, or a temporary downgrade. When requesting an offer, include your subscription ID, reason for leaving, and the date of next renewal.
What cancelling saves - yearly math
Compute annual cost and savings from common plans:
- Premium monthly: £8.99 x 12 = = £107.88 per year. By cancelling Premium monthly you save £107.88 per year compared to keeping it.
- Premium annual displayed range: £29.99 to £49.99 per year. If you are on the cheapest annual price: £29.99 per year. If on the higher annual price: £49.99 per year.
- Family annual: £59.99 per year.
Cheapest competitor from the provided list: Other Me (Pophasta Labs) at £99 per month = £99 x 12 = £1,188 per year. Comparison example: cancelling Premium monthly saves £107.88 per year; switching to Other Me would cost £1,188 per year, so cancelling Cal.ai avoids that extra spend.
Other small purchases: Streak Restore in-app purchase is approximately £0.99.
Legal protections and escalation
Key UK consumer laws
Services in the UK are protected by the Consumer Rights Act 2015 for satisfactory performance and against unfair contract terms. Distance and off-premises contracts have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Subscription Contracts Act 2024 adds protections around subscription renewals and renewal cooling-off. See the official texts: Consumer Contracts Regulations 2013 and Subscription Contracts Act 2024.
Refunds, cooling-off and auto-renewal
You have a 14-day cooling-off right for online contracts. If you gave express consent to start paid digital content immediately, the digital content exception may apply and limit refund rights. Automatic renewal must be clearly disclosed and easy to cancel; the CMA treats hard-to-cancel subscriptions as potentially unfair. If Cal.ai or the platform fails to provide required information, statutory cancellation periods can be extended up to 12 months.
How to escalate
First, complain to the trader (Cal.ai) with full details and proof. If unresolved, seek advice from Citizens Advice and escalate to the relevant ombudsman for your sector. For card payments, consider a chargeback with your issuer or use Section 75 for qualifying credit card transactions. For platform purchases, use the platform appeal/refund process with Google Play or Apple Store before escalating.
What to do after cancelling Cal.ai
Check access and features
After cancellation you typically retain access for the remainder of the paid period. If you cancelled through Apple or Google Play, your access continues until the billing cycle ends. Deleting the app does not cancel the subscription; cancelling must be done in the platform or account.
Keep records and monitor billing
Save confirmation emails, App Store or Google Play receipts, screenshots of cancellation screens, and any support ticket IDs. Monitor your bank or card statements for charges during the next billing cycle and compare with receipts.
Account data and reactivation
If you delete your Cal.ai account, platform-managed billing is not automatically cancelled. To resume service later, reinstall the app and re-subscribe. If you want your data retained, check the account settings; otherwise export or copy important data before deleting the account.
Next steps and practical checklist
Use this checklist to ensure your Cal.ai cancellation is effective and backed by proof.
- Cancel via the platform (Apple App Store or Google Play) before the renewal date.
- Save the confirmation email or screenshot as proof of cancellation.
- If you contact Cal.ai support, record the ticket ID and save replies.
- If you send a registered letter, keep the proof of posting and delivery receipt.
- Check your bank or card statement on the renewal date to confirm no new charge.
- If a refund is needed, request it through Apple or Google Play order history; include order ID and reason.
- If the platform cannot resolve a billing error, contact Cal.ai with screenshots and order evidence.
Plans
Premium (Monthly)
£8.99
/ mois
AI photo scanning with macro breakdown, full food database, full progress tracking, custom calorie and macro goals, Apple Health sync
AI photo scanning with macro breakdown
full food database
full progress tracking
custom calorie and macro goals
Premium (Annual)
not applicable
/ mois
AI photo scanning, full food database, complete progress tracking, meal history and daily tracking
AI photo scanning
full food database
complete progress tracking
meal history and daily tracking
Family Plan (Annual)
not applicable
/ mois
All Premium features for multiple users
All Premium features for multiple users
No commitment. Billoff helps you cancel or adjust your Cal.ai subscription without hunting down every detail alone.
Pros & cons
Pros
AI photo scanning with macro breakdown on Premium plans
Barcode scanning and manual search in the Free tier
Apple Health sync and progress tracking
Large active user base: 5 million monthly
High App Store rating: 4.9/5
Cons
Purchases and refunds are controlled by third-party platforms (Apple/Google), limiting direct refunds
Variable pricing and A/B tests mean different users may see different prices (reports of monthly prices up to £19.99)
Deleting the app does not cancel subscriptions - cancellation requires platform action
Support email and phone are not publicly disclosed, making direct contact less transparent
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Greymill
£100
/ mois
Offers a team of 16 AI specialists for broad business use cases
GVW.ai
£995
/ mois
Bespoke AI assistants with hands-on integration and training
Other Me (Pophasta Labs)
£99
/ mois
Governed AI for consultancies with strong data isolation
Countries where Cal.ai is available
Cal.ai is available in many countries. Here are several frequently cited markets:
United Kingdom
Subscription & cancellation
What you should know about Cal.ai subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Cal.ai subscription, whichever payment method you use.
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