Cancel Camping and Caravan Club the easy way

Overview

The Camping and Caravanning Club is a UK membership organisation founded in 1901 that offers club sites, certificated locations, a SiteSeeker app, member discounts and print or digital magazines. It serves campers and caravanners across the United Kingdom.

What members get

Members receive access to members-only Club Sites, SiteSeeker app tools, discounts with retailers and attractions, and an annual or digital magazine depending on membership type. Digital membership costs £56.95 per year and Paper membership costs £59.95 per year for the UK plans.

Company facts

Official membership information is published on the Club website: Membership.

Web / Online

1. Go to the Club membership page: https://www.campingandcaravanningclub.co.uk/membership/.
2. Sign in to your members area.
3. Look for account settings or membership cancellation option.
4. If no online cancel option appears, use the membership email [email protected] to request cancellation and ask for confirmation.

iOS (App)

1. Open the SiteSeeker App.
2. Go to Settings and locate account or membership section.
3. If an in-app cancellation option is present, follow prompts to cancel. The Club documents that the SiteSeeker App may allow cancellation: App cancel.
4. Save in-app confirmation screenshot or email confirmation.

Android (App)

1. Open SiteSeeker App on your Android device.
2. Navigate to Settings and select cancel membership where shown.
3. Capture confirmation and note time and date for your records.

Phone

1. Call 02476 475442 and say you want to Cancel your membership or exercise the 14-day cooling-off if applicable.
2. Provide membership number and personal details to verify identity.
3. Ask the agent to email written confirmation of cancellation and any refund details.

Email

1. Email [email protected] with subject line "Cancellation request - [Your name]" and include membership number, date joined, and reason.
2. Mention if you are within the 14-day cooling-off period and request a full refund if no services have been used.
3. Retain sent email and any reply as proof.

Post (registered letter)

1. Write a signed letter including membership number, full name, address, date joined and a clear statement: "I wish to Cancel my membership."
2. Send by recorded delivery to Camping and Caravan Club, Westwood Way, CV4 8JH Coventry, United Kingdom.
3. Keep your proof of postage and any delivery receipt.

Cooling-off (14 days)

If you joined online, by phone or off-premises you have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To obtain a full refund you must cancel within 14 days and not use any Club services including Club Sites, Club Care Insurance or RAC Arrival. Use phone 02476 475442, email [email protected] or the SiteSeeker App to cancel within 14 days. Law: Consumer Contracts Regulations 2013.

Moving / change of circumstances

The Club does not publish a general policy for relocation refunds. If relocation prevents use of Club services, provide proof such as change-of-address documentation and request discretionary refund; the Club has declined such discretionary refunds when requests were outside the 14-day period. If you seek escalation quote the Consumer Rights Act 2015 when arguing that services are not provided with reasonable care and skill.

Price increase

If the Club raises member fees during a term the contract terms determine remedies. The Club's General Terms are published at General Terms. Where price increase constitutes a unilateral material change you can raise a contractual argument under Consumer Rights Act 2015 and request termination; provide documentation of the change and the date it was applied.

Death of subscriber

For death of a member supply a copy of the death certificate and the Club will advise on cancellation and any pro rata refund; this is a standard factual requirement for most UK organisations. Law reference - Consumer Rights Act 2015 supports fair contract terms.

Legitimate ground accepted by the Club

From research the Club accepts cooling-off cancellations and will refuse refunds if services used during the 14-day period. Other legitimate grounds such as closure of local Club Sites have not guaranteed refunds where the 14-day period had elapsed, per Trustpilot report quoting a refused discretionary refund for closure of a Northern Ireland site.

End of commitment

Membership is for 12 months. After the 14-day cooling-off period the membership is non-cancellable for the remaining term and no refund is due for the remainder of that 12-month term, except where the Club agrees otherwise. Law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Before you cancel - negotiate

The Club sometimes offers retention options but the research does not list consistent retention discounts. When calling 02476 475442 ask for a retention offer and specify alternatives you are considering like The Caravan and Motorhome Club. If the agent refuses, request written confirmation. No published mandatory retention offers were found in the Club's public policy documents.

What cancelling saves you - concrete yearly math

Calculate your yearly saving by cancelling your current paid plan. Examples using published prices:

• Digital Membership - £56.95 per year. Yearly saving: 0 if already paid; future saving = £56.95 per year.
• Paper Membership - £59.95 per year. Yearly saving = £59.95 per year.
• Caravan and Motorhome Club - annual direct debit competitor plan at £69 per year. If you switch from Camping and Caravanning Club Digital at £56.95 to Caravan and Motorhome Club direct debit at £69 you would pay £69 - £56.95 = £12.05 more per year.
• Caravan and Motorhome Club - card plan at £79 per year; switching would add £22.05 per year compared to £56.95.

Cheapest real alternative named in research: Camping and Caravanning Club Digital Membership at £56.95 per year is the Club's own cheapest published UK plan. The primary competitor plan published is Caravan and Motorhome Club direct debit at £69 per year. Use these figures when negotiating to show actual annual cost differences.

Key UK law

Your cancellation and refund rights are governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Services must be performed with reasonable care and skill under the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) oversees fair subscription and auto-renewal practices.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have 14 days to cancel contracts concluded online, by phone or off-premises. If the Club begins providing a digital service with your express consent and you lose the right to cancel for that digital element, the Club must obtain express consent and confirm the loss of the right to cancel.

Escalation steps

If the Club refuses a lawful refund first complain in writing to the Club, quoting the Regulation and the Consumer Rights Act 2015. If unresolved contact Citizens Advice and the CMA for potential unfair contract terms. For card payments consider Section 75 (for credit cards) or chargeback via your card issuer for qualifying transactions.

Access and services

If you cancel within 14 days and a refund is agreed, confirm whether access to Club Sites or app features is immediately revoked or continues until the expiry of any paid period. The Club's policy states that if services are used during the 14-day cooling-off period a refund may be reduced for the services used.

Data and account

Request written confirmation that your membership is cancelled and ask the Club to confirm what personal data they will retain and for how long. The Club publishes privacy and policy information on its website.

Final billing and receipts

Keep copies of email confirmations and any refund transaction details. Refunds for cooling-off are credited to the original payment method. If you do not receive a refund within a reasonable timeframe ask the Club for a date and, if necessary, contact your card issuer for chargeback or Section 75 claim for credit card payments.

Before you Cancel, use the checklist below to collect everything you need and follow a clear path to evidence your cancellation.

• Find your membership number and joining date.
• Determine whether you are within the 14-day cooling-off period from the date of contract or renewal.
• Decide your cancellation method: Phone (02476 475442), Email ([email protected]), App or Post to the registered address.
• If calling, request an email confirmation of cancellation and any refund amount.
• If emailing, include membership number, full name, date joined and a clear statement - "I wish to Cancel my membership."
• If posting, send a signed recorded delivery letter to Camping and Caravan Club, Westwood Way, CV4 8JH Coventry, United Kingdom and keep proof of postage.
• Retain all confirmations and refund receipts for at least 6 months.
• If a refund is refused and you believe you are entitled, contact Citizens Advice and consider Section 75 or chargeback.