Cancel Camping and Caravanning Club the easy way

Brief overview

The Camping and Caravanning Club is a UK membership organisation for campers and caravanners founded in 1901. It operates Club Sites across the United Kingdom, offers membership benefits, a SiteSeeker app, and additional services such as storage, boat launching and seasonal pitches.

Who uses it

The Club serves campers and caravanners in the United Kingdom who want discounted access to member-only sites, guides and booking tools. Target users include families, couples and individuals who camp, tour in a caravan or motorhome, or use certificated and listed sites.

Quick facts

Website (members area)

1. Go to the Club membership area and log in.
2. Navigate to Settings or Membership details and select cancel or follow the official cancellation flow.
3. Download or copy any on-screen confirmation and keep the confirmation email for records.

iOS - SiteSeeker App

1. Open the SiteSeeker App on your iPhone.
2. Tap Settings, then Account or Membership.
3. Select Cancel membership and follow prompts. Save any in-app confirmation and expect an email.

Android - SiteSeeker App

1. Open the SiteSeeker App on your Android device.
2. Tap Settings, then Account or Membership and choose Cancel membership.
3. Capture screenshots of the cancellation flow and retain any confirmation email.

Phone

1. Call the membership team on 02476 475442.
2. State your full name, membership number and that you want to cancel. Note the date and time of the call and ask for a reference number or confirmation email.
3. If you do not receive email confirmation within 7 days, send a follow-up email to [email protected].

Email

1. Send an email to [email protected] with your full name, membership number, address and a clear sentence: "Please cancel my Camping and Caravanning Club membership".
2. Request written confirmation and keep the sent message and any reply.

Post

1. Write a signed cancellation letter including full name, membership number and a clear request to cancel.
2. Send by recorded delivery to the registered address: Camping and Caravanning Club, Westwood Way, CV4 8JH Coventry, United Kingdom.
3. Keep the receipt and copy of the letter.

Cooling-off (14 days)

If you joined or renewed membership online or by phone you have a 14-day cooling-off right for a full refund provided you have not used any Club services. The Club research data notes this applies to members joining after 14 October 2025 and renewals after 1 November 2025 for those specific entitlement rules.

Required proof: date of membership purchase, evidence you did not use Club services within 14 days. Legal basis: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Moving - change of circumstances

If you move and the Club site network change makes membership unusable for you, request cancellation and explain the move. The Club accepts legitimate grounds on discretionary basis in some cases, but there is no public guaranteed refund outside the 14-day cooling-off period.

Required proof: proof of new permanent address (utility bill or tenancy agreement) and a cover letter. Legal basis: Consumer Rights Act 2015 for service quality claims where relevant.

Price increase

If the Club increases membership fees mid-term, review the Club terms on whether that allows cancellation. The Club published general terms at Club general terms. Required proof: notice of price increase from the Club and your membership contract. Legal basis: Consumer Rights Act 2015 regarding unfair contract terms.

Death of subscriber

To cancel due to the death of the subscriber, send a copy of the death certificate and proof of identity of the person making the request by email to [email protected] or by post to the registered address. Required proof: death certificate and relationship or executor details.

End of commitment

Annual memberships are billed for a year. If you wish not to renew, cancel before the renewal date using one of the authorised methods. Required proof: membership number and request to stop auto-renewal.

Membership used or services accessed

If you used any Club services within the 14-day cooling-off period the right to a refund is lost. The research data explicitly states no refund if any Club services (including UK Club Sites, Club Care Insurance, or RAC Arrival) were used in the cooling-off period.

Before cancelling: retention options

The research shows membership cancellations sometimes trigger retention offers but does not list standard guaranteed discounts. The Club may offer help by phone or email, such as downgrading from Paper to Digital membership or pausing renewals. To request retention offers, call 02476 475442 or email [email protected] and explicitly ask for any retention or downgrade options including switching from Paper Membership to Digital Membership.

What cancelling saves you - calculation

Digital Membership annual cost: 12 x £4.75 = £56.95 per year (listed price). Paper Membership annual cost: 12 x £4.99 = £59.95 per year (listed price).

Examples of savings:

• Switching from Paper Membership (£59.95) to Digital Membership (£56.95) saves £3.00 per year. Calculation: £59.95 - £56.95 = £3.00.
• Cancel a Paper Membership entirely saves £59.95 per year. Calculation: £59.95 x 1 = £59.95 per year.
• Cancelling a seasonal pitch at Dunbar priced £3,205 for 2026 saves £3,205 for that season if you otherwise would have paid it.

Cheapest real alternative:

Alternative: Wanderlust Camping Club

Wanderlust Camping Club is an alternative community club. See Wanderlust Camping Club for details and to compare features and offers. Price comparison and switching savings depend on the plan you choose and the Club features you need.

Key UK consumer laws

Relevant statutes: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Consumer Rights Act 2015. The 2013 Regulations grant a 14-day cooling-off right for most online, phone or off-premises contracts with a refund, unless the consumer used the service in that period.

What to do if the Club refuses a lawful refund

Step 1: Complain to the Club using email or recorded post and keep copies. Step 2: If unresolved, seek advice from Citizens Advice and consider payment provider remedies such as Section 75 (for eligible credit card transactions) or chargeback via your card issuer. Step 3: File a formal complaint to the relevant ombudsman if the issue relates to an insurable product or financial service. The Competition and Markets Authority flags hard-to-cancel subscriptions and unclear auto-renewal terms as concerns.

Check access and bookings

Verify your future campsite bookings and memberships: cancellation of membership does not automatically cancel campsite bookings. For campsite bookings the Club allows cancellations by email, telephone, online contact form, or in person at the Site. Booking refund windows apply (see refund policy).

Data and accounts

Request confirmation that your personal data has been removed or retained under legitimate business interest. Email [email protected] for data requests and keep copies of responses.

Final billing and receipts

Keep any final billing statements and confirmation emails. If you requested a refund under cooling-off, expect the Club to process refunds per its payment terms; if no refund is received within a reasonable period, escalate to your card issuer.

Re-activation

You can re-join the Club later. Re-joining will be treated as a new membership purchase subject to current prices and terms at that time.

Follow this checklist to cancel cleanly and protect your rights.

• Find your membership number and payment details.
• Decide cancellation channel: phone 02476 475442, email [email protected], SiteSeeker app or post to the registered address.
• If within 14 days and you did not use Club services, request a cooling-off refund and reference the Consumer Contracts Regulations 2013.
• Keep copies of emails, screenshots, call times and any confirmation numbers.
• If you have campsite bookings, cancel them separately and check the specific booking refund windows (29 days for full refund for members).
• If you do not receive confirmation within 7 days, follow up and consider recorded delivery for postal cancellation letters.