Cancel Canary the easy way

Overview

Canary is a smart home security brand selling cameras and cloud subscription services for video recording, advanced motion detection and emergency response features. Canary devices include View, Pro and Flex models and an optional cloud membership for extended video storage and extra features.

Core products and services

Canary provides a free Basic Service tier and paid membership or Premium upgrades that add 30 to 60 days of cloud recording, person and package detection, and one-touch access to first responders.

Company facts

See official Canary Premium details at Canary Premium and cancellation instructions at Official cancellation page.

Cancel via the web (my.canary.is)

1. Open the Canary cancellation help page.
2. Sign in at my.canary.is and select the location that has the Premium Service to cancel.
3. Click Manage Service Plan, then Cancel Premium Service and follow the on-screen prompts.
4. Keep the on-screen confirmation and await an email receipt confirming cancellation.

Cancel on iOS (Apple Subscriptions)

1. Open the iPhone Settings app and tap your Apple ID profile.
2. Select Subscriptions, find the Canary subscription entry and tap Cancel Subscription.
3. Keep the Apple cancellation confirmation email or screenshot as proof.

Cancel on Android / Google Play

1. Open the Google Play Store app and tap your profile icon, then Subscriptions.
2. Select Canary and tap Cancel subscription, confirm the cancellation.
3. Save the Google Play cancellation receipt.

Cancel by phone

1. Call Canary support for UK cancellations at +44 20 3608 4854.
2. Request cancellation of Premium Service and ask for an email confirmation or reference number.
3. If the agent offers retention, note exact details and confirm the next billing date is cancelled.

Cancel by email or in-app chat

1. Email [email protected] or start an in-app chat and state you want to cancel Premium Service.
2. Provide account details: registered email, device location name and last four of payment method if requested.
3. Save the response email as proof of cancellation.

Cancel by post

1. Write a signed letter stating your account holder name, account email and request to cancel Premium Service.
2. Send by recorded delivery to: Canary, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the proof of delivery and allow 5-10 business days for Canary to process.

Moving / relocation

If you move and no longer use Canary at a location, you can cancel your Premium or Membership. Provide proof of relocation such as a new utility bill or tenancy agreement. The Consumer Contracts Regulations 2013 cooling-off rules may apply if the contract started online within 14 days and you have not started digital content.

Price increase

If Canary raises the price of a paid membership mid-contract and you do not accept the increase, you have the right to end the contract. Provide the Canary price change notice or billing statement showing increased charges. This right is consistent with consumer protections under the Consumer Rights Act 2015.

Death of subscriber

If the account holder dies, next of kin or executor may cancel the account. Provide a death certificate and proof of identity for the requester. Canary's sales terms indicate cancellation by contacting support or by telephone for certain regions; use sales terms for contact details.

Legitimate ground (service defect)

If Canary fails to deliver services with reasonable care and skill, you can request cancellation and refund under the Consumer Rights Act 2015. Provide evidence such as repeated failed recordings, device diagnostics, or correspondence with Canary support documenting the faults.

End of commitment

If your purchased Additional Service has a minimum contract period, check Canary's sales terms for the exact commitment. For Additional Services with a minimum contract period, refunds are limited and early termination fees may apply; provide your contract or purchase confirmation. See sales terms.

Cooling-off period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14 day cooling-off period for distance contracts. For digital content, if you consent to immediate access to streaming or downloads you may lose the right to cancel. For statutory detail see the Consumer Contracts Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024, including online end of contract notice requirements: Digital Markets section.

Before you cancel: ask for retention

Canary may offer help via support but no specific retention offers are listed in the public help pages. To attempt retention, contact in-app chat or email [email protected] and request a discount, promotional period, or downgrade to a lower tier. Mention your renewal date and ask for a written offer by email. If you subscribed via Apple or Google Play, ask the platform about available promotional billing credits.

What cancelling saves you - computed annual savings

Example savings calculations using Canary published prices:

• Canary Premium Upgrade (first device) monthly £14.99 x 12 = £179.88 per year.
• Canary Premium Upgrade (additional device) monthly £5.24 x 12 = £62.88 per year; annual listed price £52.40 shows a saving: £62.88 - £52.40 = £10.48 saved by paying annual.
• Canary Membership (1 device) monthly £7.99 x 12 = £95.88 per year; annual price listed £79 produces a saving: £95.88 - £79 = £16.88 per year.

Cheapest real alternative among listed competitors: PracticeGuard Verify at £39 per month or £390 per year. If you cancel a Canary Premium first device at £14.99 monthly, your annual saving is £179.88. If you switch to PracticeGuard at £39 monthly, the difference is £39 - £14.99 = £24.01 more per month, equivalent to £288.12 more per year. PracticeGuard is targeted at accountancy services rather than home security; choose based on needs.

Applicable law and regulator

United Kingdom consumer protections relevant to Canary include the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Competition and Markets Authority (CMA) scrutinises unfair auto-renewal practices.

Cooling-off and digital content

The Consumer Contracts Regulations 2013 provide a 14 day cooling-off period for distance contracts. For digital content, if you expressly consent to immediate access (streaming or downloads) you lose the right to cancel under those regulations.

Escalation steps

If Canary refuses a lawful refund or imposes an unfair penalty, first send a written complaint to Canary support. If unresolved, contact Citizens Advice, then escalate to the appropriate ombudsman or trading standards. For card payments, consider Section 75 or a chargeback via your card issuer if eligible.

Digital Markets Act notice

The Digital Markets, Competition and Consumers Act 2024 requires traders to provide an end of contract notice and to refund overpayments within specified timeframes; see section details at legislation.gov.uk.

Check access and recordings

After cancellation you may lose access to cloud recordings depending on your plan. For example, Canary Premium Upgrade provides 60-day cloud storage; if you cancel access will stop at the end of your billing cycle and recordings beyond Basic retention will be removed.

Final billing and refunds

Monthly plans: Canary states a full refund if cancelled within 3 days of initial purchase. Annual plans: full refund if cancelled within 14 days of initial purchase. Renewals are not eligible for these refunds. For details see sales terms.

Re-activation

You can re-subscribe at any time. If you re-subscribe after cloud data expiry, prior recordings may not be recoverable. Keep local backups of important videos before cancelling.

Follow this checklist to complete and verify cancellation.

• Locate the account email and billing method used for Canary.
• Cancel via my.canary.is or the app, or cancel via Apple/Google Play if you subscribed through them.
• Save on-screen confirmation, email confirmation and any cancellation reference number.
• Check your next bank or card statement to confirm no further charges; allow one billing cycle to appear.
• If you want a refund, check the 3 day (monthly) or 14 day (annual) window and email [email protected] with purchase proof and request.
• If cancelling by post, send to Canary, Crown Way, CF14 3UZ Cardiff, United Kingdom by recorded delivery and keep delivery proof.
• If unresolved after contacting support, file a complaint with Citizens Advice and consider card chargeback or Section 75 if payment qualifies.