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We generate and send your cancellation letter to Cancer Research UK by registered mail
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Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Cancer Research UK agreement
Step-by-step 2026 guide to cancel Cancer Research UK donations, lottery or purchases. Includes exact addresses, refund rules and legal rights under UK law.
| Item | Value |
|---|---|
| Fastest method | Text STOP to the donation shortcode - e.g. text STOP to 70002 (for £3), 70088 (for £5) or 70440 (for £10) - immediate stop request via mobile operator as published by Cancer Research UK. |
| Effective delay | For web/shop refunds: refund processed within 14 days of cancellation or receipt of returned goods; for text STOP cancellations: processing by mobile operator - precise delay not published by Cancer Research UK. |
| Notice period | 14 days right to cancel for online shop orders under Consumer Contracts Regulations 2013; for donation changes call 0300 123 1022 or email [email protected]. |
| Cancellation fee | 0 - Cancer Research UK does not publish a cancellation fee for donations; returns of goods may incur deduction if item value reduced by handling. |
| Minimum commitment | None published for donations; weekly lottery entries cost from £1 per entry with monthly cost depending on 4 or 5 draws. |
| Phone + hours | 0300 123 1022 - hours not published by Cancer Research UK. |
| Postal address for registered letter | Cancer Research UK, 2 Redman Place, E20 1JQ London, United Kingdom. |
Cancer Research UK is a UK charity focused on funding scientific research into the causes, prevention and treatment of cancer. The organisation funds researchers and runs fundraising activities such as monthly donations and the weekly lottery.
The charity operates an online shop, a weekly lottery, regular fundraising campaigns and donation channels including direct debit, online giving and text donations. It also publishes information for patients and funds laboratory and clinical research.
| Full legal name | CANCER RESEARCH UK |
| Headquarters | London, UK |
| CEO | Michelle Mitchell OBE |
| Founded | 2001 |
| Employees | ~5169 |
| Annual revenue | £735m |
For details about donations and donation management see Manage your donation and for the weekly lottery see Weekly lottery terms.
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web (manage donations / shop) | Log in to your account or use the manage donation page, follow cancellation links or return process for shop orders. | Up to 14 days for refunds; change immediate for donation update request. | Email confirmation or refund notification. | Easy |
| Phone | Call 0300 123 1022 and request cancellation or change. | Phone call length; refund processed within 14 days for goods. | Phone reference or confirmation email if requested. | Easy |
| Text (mobile donations) | Text STOP to the donation shortcode used (70002, 70088, 70440). | Processed by mobile operator - stop request effective on operator processing. | No formal email confirmation published; carrier message may show. | Easy |
| Email [email protected] with donation details or shop support email for orders. | Response and processing within 14 days for refunds; email response time not published. | Email reply from Cancer Research UK. | Medium | |
| Post (registered letter) | Send a signed cancellation or return request to 2 Redman Place, E20 1JQ London. | Allow mailing time; refunds processed within 14 days of receiving goods. | Proof of postage and signed receipt for registered post. | Medium |
Right: For online shop purchases you have a 14 day right to cancel starting from the day after you receive the goods under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Action: Notify Cancer Research UK within 14 days and return goods within 14 days of notification. Evidence: order number, proof of return postage. Applicable law: Consumer Contracts Regulations 2013 (regulations).
Right: If an item is faulty you can request a refund or replacement. Action: Inform Cancer Research UK within 30 days of receiving the order for a refund or exchange per their shop policy. Evidence: photos of the fault, order number. Applicable law: Consumer Rights Act 2015 - goods must be of satisfactory quality.
Rule: Change your donation or mailing address by contacting Cancer Research UK at 0300 123 1022 or via the manage donation page. Evidence: new address details and donor identification (name, date of birth, donation reference). Applicable law: Consumer Rights Act 2015 for service contract skill and performance obligations.
Rule: For subscription-style payments if Cancer Research UK applies a price change that alters the nature of your donation package you have the right to cancel. Evidence: notice from Cancer Research UK or change in direct debit amount. Applicable law: Consumer Contracts Regulations 2013 and general CMA guidance on unfair contract terms.
Rule: Next of kin or executor should contact Cancer Research UK with proof of death to stop regular payments and adjust gift aid where applicable. Evidence: death certificate and donor details. Applicable law: not a specific statute in this research but normal charity practice for donor records.
Rule: Refunds of donations are only possible in limited circumstances such as genuine mistakes. Action: Contact [email protected] or call 0300 123 1022 and explain the error with bank or card evidence. Evidence: bank statement showing the mistaken donation. Applicable law: Consumer Contracts Regulations 2013 where applicable to payments for goods; refunds for donations governed by charity policy.
Cancer Research UK is primarily a charity and does not publish standard retention offers. If you want to keep some level of support at a lower cost ask the phone agent or email [email protected] to: reduce your monthly gift to a specific amount, pause payments, or change payment method. There is no public guarantee of discounts or incentives in the research data. For lottery specific queries consult the weekly lottery terms at Weekly lottery.
Calculate yearly savings using Cancer Research UK prices from public sources.
Example 1 - Monthly donation: if you give the minimum published amount of £2 per month: 12 x £2 = £24 per year saved.
Example 2 - Weekly lottery entry at £1 per draw with 4 draws per month: monthly cost = £4; annual = 12 x £4 = £48 per year saved. If you take 5 draws in months then monthly = £5 and annual = 12 x £5 = £60 per year saved.
Cheapest alternative from competitors: Macmillan Cancer Support accepts one-off donations and has no regular minimum monthly donation - effectively £0 monthly if you stop giving. Best low-cost alternative for research-only support is Worldwide Cancer Research which accepts donations without a set monthly minimum - £0 baseline. If you want a low fixed research donation, reduce Cancer Research UK to £2/month = £24/year rather than canceling entirely.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14 day cooling-off period for most online orders. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms. The Competition and Markets Authority (CMA) enforces rules on unfair auto-renewal and cancellation practices.
Step 1: Complain to Cancer Research UK in writing (email [email protected] or send registered post to 2 Redman Place, E20 1JQ London). Step 2: If unresolved, get advice from Citizens Advice. Step 3: Use chargeback or Section 75 with your card issuer if payment qualifies. Step 4: Report problematic auto-renewal or unfair terms to the CMA. Legal references: Consumer Contracts Regulations 2013 (legislation), Consumer Rights Act 2015.
After cancellation, keep the confirmation email, SMS or proof of postage. For shop returns, the refund is processed within 14 days of receiving returned goods or proof of return. For donations, check your bank or card to confirm the direct debit or mobile donation has stopped.
Your donor profile data remains held by the charity under its data retention policy. To reactivate a cancelled donation, use the manage donation page or phone 0300 123 1022. If you wish to remove personal data, request deletion referencing data protection rights; Cancer Research UK will respond under UK data protection rules.
Use this checklist to cancel cleanly and preserve evidence.
£4 (4 draws) or £5 (5 draws)
/ mois
1 entry per week at £1 per draw; chance to win prizes including up to £1,000 and automatic Superdraw entries three times a year for a chance to win £15,000.
from £2
/ mois
Supports cancer research; eligible donors can add Gift Aid to increase value by 25% if eligible.
No commitment. Billoff helps you cancel or adjust your Cancer Research UK subscription without hunting down every detail alone.
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£0
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Cancer Research UK is available in many countries. Here are several frequently cited markets:
What you should know about Cancer Research UK subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Cancer Research UK subscription, whichever payment method you use.
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