Cancel Caravan Club the easy way

Overview

The Caravan Club is a UK membership organisation that provides campsite bookings, seasonal pitches, storage, insurance and member benefits for touring caravanners, motorhomers and campers. The organisation operates Club campsites across the UK and offers an annual membership with discounted campsite rates and member-only products.

Main services

Services include Club campsite bookings, seasonal pitches, product sales via the online shop, storage facilities and membership plans that include partner and children under 18. Members save on campsite nightly rates and gain access to discounts and partner offers.

Company facts

Official membership details are available at Caravan Club membership. Booking terms are at Booking terms and conditions.

Cancel via Website

1. Sign in to your account at the Caravan Club website.
2. Go to My bookings or My membership.
3. Select the booking or membership you want to cancel and choose Cancel.
4. Follow on-screen prompts and confirm the cancellation.
5. Save the on-screen confirmation and email confirmation as proof.

Cancel via iOS or Android app

1. Open the Caravan Club app and sign in.
2. Tap My bookings or Membership and locate the item to cancel.
3. Tap Cancel and confirm your choice.
4. Save the confirmation screen and the confirmation email sent to your account.

Cancel by Phone

1. Call the contact centre on 01342 327490 and select the booking or membership cancellation option with the agent.
2. Give your booking reference or membership number and request a cancellation reference.
3. Ask the agent to email or confirm the cancellation reference number.
4. Record date, time and agent name for later escalation if needed.

Cancel by Email or Web Contact Form

1. Send a clear statement that you wish to cancel, including name, membership number and booking reference.
2. Keep the sent email and any reply as proof.
3. If cancelling a product within 14 days, rely on the Consumer Contracts Regulations 2013 for refund rights.

Cancel by Post (Registered Letter)

1. Write a signed letter stating you wish to cancel, include membership number and booking reference.
2. Send by recorded delivery to Caravan Club, East Grinstead House, RH19 1UA East Grinstead, United Kingdom.
3. Keep the postal receipt and delivery confirmation as proof.

Moving or permanent change of circumstances

Rule: Caravan Club membership itself does not have a published list of accepted proofs for moving. For seasonal pitch or storage contracts, provide evidence requested by Caravan Club such as proof of sale, new address or storage change. Required proof documents: signed tenancy agreement or conveyance, new address evidence, membership number and signed letter. Applicable law: Consumer Rights Act 2015 for services must be performed with reasonable care and skill.

Price increase

Rule: If Caravan Club introduces a unilateral price increase for a renewed contract, review the membership terms. The research does not show an explicit price-increase exit clause for members. Required proof documents: your membership terms at the time of purchase and notice of price increase. Applicable law: Consumer Rights Act 2015 on unfair contract terms; escalate to Citizens Advice if terms appear unfair.

Death of subscriber

Rule: Caravan Club accepts cancellations due to death of a member. Required proof documents: death certificate and membership details. Processing time: Caravan Club will advise on refund or transfer options once evidence is provided. Applicable law: Consumer Rights Act 2015 supports fair treatment of consumers in such circumstances.

Legitimate ground accepted by Caravan Club

Rule: From research, Caravan Club accepts booking cancellations via website, app, contact centre or campsite reception. For goods, 14-day cancellation applies. Caravan Club lists loss of £5 deposit if cancelled within 21 days of arrival as a booking exception. Required proof documents: booking reference, membership number, and any supporting evidence for special circumstances (medical notes or bereavement certificates where applicable).

End of commitment

Rule: Credit or Debit Card membership lasts 1 year and does not auto-renew; Direct Debit membership auto-renews annually and must be cancelled before renewal to stop charges. Required proof documents: membership number and cancellation confirmation. Applicable law: CMA guidance on auto-renewal and unfair contract terms.

Cooling-off period

Rule: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a 14-day cooling-off period for most online or off-premises contracts for goods and some services. Exception: Caravan Club states there is no automatic statutory right of cancellation under the Consumer Contracts Regulations 2013 for Caravan Club site bookings. Required proof documents: order confirmation, membership details and written cancellation within 14 days for goods or qualifying services. Applicable law: Consumer Contracts Regulations 2013; Consumer Rights Act 2015.

Before you cancel: how to negotiate

Retention offers reported in research: none specifically reported in the provided research data. Because no retention offers are listed in the Caravan Club materials included in the research, you should request concessions directly. Steps to ask:

1. Call 01342 327490 and explain you intend to cancel; ask for membership retention or offers such as discounted renewal, paused membership or alternative membership type.
2. If cancelling a campsite booking, ask to move dates, accept a voucher or request a reduced fee for rescheduling to avoid losing the £5 deposit.
3. Request any offer in writing and keep the email or written confirmation.

What cancelling saves - exact math

Using published Caravan Club plan prices:

• Direct Debit membership: £69 per year. Yearly saving if you cancel: 1 x £69 = £69 per year.
• Credit or Debit Card membership: £79 per year. Yearly saving if you cancel: 1 x £79 = £79 per year.
• Additional adult family member: £10 per year. Yearly saving if you cancel: 1 x £10 = £10 per year.

Example math: Cancelling a Direct Debit membership saves £69 per year - calculation: 1 x £69 = £69 per year.

Cheapest real alternative from competitors in research: The main identified competitor is The Camping and Caravanning Club (Camping and Caravanning Club). Pricing for competitor membership is not publicly disclosed in the provided research data, so compare features and pricing on their site before switching.

Key UK consumer law

Relevant laws: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Consumer Rights Act 2015. The Caravan Club notes that there is no automatic statutory right of cancellation under the Consumer Contracts Regulations 2013 for Caravan Club site bookings. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits unfair contract terms.

Cooling-off and refunds

If you bought goods online you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. For goods you cancel within 14 days, Caravan Club will reimburse all payments received, including standard delivery costs, within 14 days after it has received the goods back or evidence of return, or within 14 days after being informed of the decision to cancel if no goods were supplied.

Auto-renewal and unfair terms

The CMA scrutinises hard-to-cancel subscriptions and unclear auto-renewal terms. Direct Debit Caravan Club memberships auto-renew annually; Card memberships do not auto-renew. If you cannot stop an auto-renewal you can raise a complaint citing CMA guidance and the Consumer Rights Act 2015.

How to escalate if Caravan Club does not resolve

1. Complain to Caravan Club in writing and keep evidence. 2. Get advice from Citizens Advice: Cancelling a service - Citizens Advice. 3. If you paid by credit card and the purchase qualifies, consider Section 75 or a chargeback via your card issuer. 4. If the issue relates to insurance, financial services or another regulated sector, contact the relevant ombudsman. Use the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 as legal grounds where applicable.

Check refunds and deposits

After cancellation, check whether you are due a refund. For bookings, the £5 deposit is refundable if cancelled more than 21 full days before arrival. If you cancelled a product, Caravan Club will reimburse within 14 days after it has received the goods back or evidence of return.

Confirm cancellation in writing

Keep the cancellation confirmation email or written letter. If you cancelled by phone, request an email confirmation or reference number and save it. This proof is needed if you escalate the complaint.

Data and reactivation

Request account closure or data deletion if you do not plan to rejoin. If you might return, confirm how to reactivate membership and whether a joining fee applies for Card membership (Card membership historically includes a £10 joining fee on first purchase).

Use this checklist to complete your cancellation and protect your rights.

• Gather your membership number and booking references.
• Decide the cancellation channel: website/app for fastest processing, or phone/post if you need a paper trail.
• If cancelling a booking, check the 21 full days rule to see if the £5 deposit is refundable.
• If cancelling a product order, cancel within 14 days for a statutory refund under the Consumer Contracts Regulations 2013.
• Send cancellation in writing if possible and keep copies: email, screenshots or recorded delivery proof.
• Record all communication: dates, times, agent names and reference numbers.
• If you do not receive a refund, contact Citizens Advice and consider Section 75 or chargeback for card payments.