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We generate and send your cancellation letter to Careem by registered mail
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Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Careem agreement
Step-by-step guide to cancel Careem in the UK, rights, refunds and alternatives. Includes Trustpilot rating 1.2/5 and official contact details.
| Item | Value |
|---|---|
| Fastest method | Online via app or web - cancellation is immediate and access to benefits continues until the end of the current billing cycle |
| Effective delay | Immediate (benefits remain until the end of the billing cycle) |
| Notice period | 24 hours before renewal date to avoid charges |
| Cancellation fee | £0 |
| Minimum commitment | Monthly subscription: 30 days; Annual subscription: 1 year |
| Phone + hours | Not published by Careem |
| Postal address for registered letter | Careem, 50 Broadway, SW1H 0DB London, United Kingdom |
Careem is a ride-hailing, delivery and digital payments platform founded in 2012 that serves customers primarily across the Middle East, Africa and South Asia. The business operates ride-booking, food and grocery delivery and subscription services such as Careem Plus.
Core services include private rides, food and grocery delivery, courier services and wallet or payment features embedded in the app. Careem acts as a platform connecting customers with driver and merchant partners.
| Legal name | Careem Networks FZ LLC |
| Parent | e&, Uber |
| Headquarters | Dubai, United Arab Emirates |
| Monthly active users | 50 million |
| Support | Help center - cancellations |
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web / Account | Open account settings - Subscriptions - Cancel | Immediate | On-screen confirmation and email | Easy |
| iOS (App Store) | Open App Store - Subscriptions - Select Careem - Cancel subscription | Immediate | App Store receipt | Medium |
| Android (Google Play) | Open Google Play - Subscriptions - Select Careem - Cancel subscription | Immediate | Google Play confirmation | Medium |
| Send cancellation request to [email protected] with account details | Up to 14 days for reply | Copy of sent email and any reply | Medium | |
| Phone | Contact local Careem support number (where available) | Not published by Careem | Call log only | Hard |
| Post (registered letter) | Send signed cancellation letter to Careem postal address | Delivery time + processing up to 14 days | Proof of postage and delivery receipt | Medium |
Rule - If you permanently move outside Careem operating countries, state this in writing and provide proof such as a signed lease abroad, flight tickets or a utility bill with your new address. Careem does not publish special exit rules; use written notice to request termination. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when the contract was concluded at a distance.
Rule - For subscription price increases, request written confirmation of the change and the effective date. If the price increase effectively changes your contract, you can Cancel before the next renewal to avoid the higher charge. Required proof: Careem notice or screenshot showing the new price. Applicable law: Consumer Rights Act 2015 for contract fairness.
Rule - A deceased subscriber s account can be terminated by an executor or close family member. Provide a copy of the death certificate and proof of relationship. Careem's help pages do not list a bespoke process; submit documents by email or post and request account closure.
Rule - From research, Careem accepts order cancellations before acceptance only in limited cases and refunds are at Careem's discretion. Careem will refund charges if Careem or a partner cancels the order. Required proof: order ID and any support correspondence. Applicable law: Consumer Contracts Regulations 2013 when services are supplied at a distance.
Rule - For monthly plans the minimum commitment is 30 days; for annual plans it is one year. To avoid renewal, Cancel at least 24 hours before the renewal date. Required proof: cancellation confirmation from Careem. Applicable law: Competition and Markets Authority guidance on auto-renewal transparency.
Rule - Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days to cancel distance or off-premises contracts. If you request services during that period and agree that you will lose the right, Careem may charge for services provided to the point of cancellation. Required proof: cancellation request dated within 14 days. Applicable law: Consumer Contracts Regulations 2013.
Retention offers reported in research: none reported publicly. To ask for a retention offer, contact Careem via the app chat or email [email protected] before you cancel. State your account details and ask for any available discount or suspension. Keep all replies in writing and request a specific end date for any promotional price.
Example using Careem Plus plans listed below: monthly price £3.99 x 12 = £47.88 per year. Annual price £39.99 per year. Calculation: 3.99 x 12 = 47.88; 47.88 - 39.99 = £7.89 saved per year by choosing annual over monthly payment. If you Cancel a monthly plan today you stop future £3.99 monthly charges. If a one-off refund case from research is converted: AED 291.95 refunded converts approximately to £64.23 (AED 291.95 x 0.22 = £64.23) as an example of a recovered payment after dispute.
The key laws are the Consumer Rights Act 2015, which requires services to be performed with reasonable care and skill and prevents unfair terms, and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which grants a 14-day cooling-off right for distance contracts. See the text of the Regulations: Consumer Contracts Regulations 2013.
The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If Careem's automatic renewal terms are unclear or make cancellation difficult, you can raise this with Citizens Advice and the CMA, and consider dispute routes such as chargeback or Section 75 for qualifying card payments.
First complain to Careem support by email or via the app and keep evidence. If Careem does not resolve the issue, seek help from Citizens Advice: Cancelling a service you've arranged - Citizens Advice. For payment disputes, contact your card issuer for chargeback or Section 75 where applicable.
After cancellation, review your next bank or card statement to confirm no further charges. If you see unexpected charges, contact Careem support and your card issuer immediately and keep all correspondence.
Cancellations typically stop future billing but do not automatically delete your account or personal data. To request deletion, contact Careem support and quote data protection requests. Keep a copy of any confirmation of deletion.
If you cancelled a subscription before the next billing date you will usually retain benefits until the end of the current billing cycle. Refunds are not automatic for early cancellation; Careem states no pro-rata refunds for mid-cycle cancellations. Refunds caused by Careem cancelling an order will be issued as Careem Credits or to the original payment method and may take 7-15 business days to appear on cards.
Use this checklist to cancel and protect your rights.
£3.99
/ mois
Priority rides, occasional discounts on deliveries, and in-app perks. Access continues until billing cycle ends after cancellation.
£3.33 (equivalent)
/ mois
Same benefits as monthly plan billed annually. No pro-rata refunds for early termination.
No commitment. Billoff helps you cancel or adjust your Careem subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
/ mois
Fixed-price, premium chauffeur services with no surge pricing.
/ mois
Large local taxi and private hire network across many UK towns.
/ mois
Hourly chauffeur hire with fixed rates and no surge pricing.
Careem is available in many countries. Here are several frequently cited markets:
What you should know about Careem subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Careem subscription, whichever payment method you use.
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