Cancel Cerebrum IQ the easy way

Service overview

Cerebrum IQ is an online cognitive assessment and training service that offers personalised IQ certificates, comprehensive cognitive analysis and development tools. The platform targets learners who want structured mental training and insight into cognitive strengths.

Main features

Features reported include personalised assessment reports, development paths and expert-led courses. The service offers a 7-day trial for a nominal charge then auto-renews into a paid plan.

Company facts

Web - Cancellation Bot (best method)

1. Open https://cerebrumiq.com/ and click Sign In.
2. Use the email address registered to your account and request the confirmation code.
3. Enter the confirmation code and open the Cancellation Bot instruction flow.
4. Choose the cancelation option and confirm when prompted.
5. Save the on-screen confirmation and awaiting the confirmation email as proof.

Self-service portal / Help center

1. Go to the help pages: Contact Cerebrum IQ Support.
2. Follow the account cancellation path or open a ticket requesting cancellation.
3. Keep the ticket number and the email confirmation for your records.

iOS - App Store cancellations

1. If you subscribed through Apple, open Settings on your iPhone.
2. Tap your name, then Subscriptions, select Cerebrum IQ and choose Cancel Subscription.
3. Keep the Apple confirmation email or screenshot as proof of cancellation.

Android - Google Play cancellations

1. Open Google Play Store, tap your profile, then Payments and subscriptions.
2. Choose Subscriptions, tap Cerebrum IQ and Cancel subscription.
3. Retain the Google Play cancellation receipt.

Email cancellation

1. Send an email to [email protected] with subject "Cancel Subscription" and include your registered email and last four digits of the payment card used.
2. Request written confirmation and allow up to 48 hours for a reply.

Postal cancellation

1. Send a registered letter to: Cerebrum IQ, 30 N Gould St Ste R, 82801 Sheridan, USA.
2. Include your full name, registered email, and a clear instruction: "Please cancel my subscription immediately."
3. Keep proof of posting and delivery confirmation.

Moving abroad or relocation

If you move and can no longer use the service where it is offered, request cancellation via the Cancellation Bot or support email and attach a government document showing the new address. Applicable law: Consumer Rights Act 2015 for unfair contract terms.

Price increase

If Cerebrum IQ raises the recurring price, you may cancel immediately if the contract terms allow cancellation for price changes. Provide the notification of price increase as proof. Applicable law: Consumer Rights Act 2015.

Death of subscriber

To cancel after the death of a subscriber, contact support at [email protected] and attach a death certificate or executor documentation. Cerebrum IQ policy on this is Not published by Cerebrum IQ but standard practice requires proof.

Legitimate grounds accepted by Cerebrum IQ

Research lists the following accepted reasons for refund or special handling: Service Unavailability (documented downtime exceeding 24 consecutive hours), Technical Issues preventing core feature access (reported within 30 days), Billing Errors (duplicate or incorrect charges), and Legal Requirements. Required proof includes screenshots, logs, billing statements and dates. Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 for digital services.

End of commitment

If your plan had a fixed commitment period, provide the contract or invoice stating the end date. Cerebrum IQ does not publish standard minimum commitment details publicly. Applicable law: Consumer Contracts Regulations 2013.

Cooling-off right (14 days)

For contracts concluded online in the UK, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14 day cooling-off period. If you cancel within 14 days you are entitled to a full refund unless you explicitly consented to start the service and accepted loss of the right to a refund for the period used. To exercise this right, use the Cancellation Bot or email [email protected] and state you cancel under the 14 day cooling-off period. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: ask for retention offers

Cerebrum IQ has no public list of retention discounts reported in research. Use the Cancellation Bot or contact [email protected] and request a retention offer. Write a concise request: include your account email, current plan and ask for a promotional rate or pause. Keep the written offer as proof. If you subscribed via Apple or Google, ask support whether the subscription was billed by the platform and request a platform refund if appropriate.

What cancelling saves you - yearly calculation

Example annual cost for the Monthly Excellence plan: £29.99 x 12 = £359.88 per year. Cheapest competitor from research: Taxmo for Accountants at £9.99 per month. Taxmo annual cost: £9.99 x 12 = £119.88 per year. Yearly saving if you cancel Cerebrum IQ Monthly Excellence and switch to Taxmo: 359.88 - 119.88 = £240.00 per year.

Key UK laws

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a 14 day cooling-off period for online contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and invalidates unfair contract terms. The CMA monitors unfair auto-renewal practices.

How to escalate if Cerebrum IQ does not resolve

1) Complain to Cerebrum IQ first via the Cancellation Bot or support form. 2) If unresolved, get advice from Citizens Advice and consider Section 75 or chargeback via your card issuer for qualifying payments. 3) If a regulated sector complaint applies, escalate to the relevant ombudsman. Keep all written evidence and dates.

Check access and final billing

After cancellation you retain access until the end of the paid period. Confirm the final billing date and check for unexpected future charges for at least 60 days.

Data and re-activation

Request data export from support at [email protected] if you need your assessment history. Re-activation typically requires signing in and re-subscribing; exact re-activation terms are Not published by Cerebrum IQ.

Follow this checklist to ensure a clean cancellation and the best chance of a refund if applicable.

• Use the Cancellation Bot and save the on-screen confirmation and confirmation email.
• Note your next renewal date and ensure cancellation occurs at least 1 day before renewal.
• If you subscribed via Apple or Google, cancel in the platform subscription settings as well.
• Document any billing errors with bank statements and timestamps.
• If you seek a refund within 14 days, state that you cancel under the Consumer Contracts Regulations 2013.
• If you experience technical failure, gather screenshots and report within 30 days to claim technical-issue exceptions.