Cancel Chaupal the easy way

Overview

Chaupal is a streaming service that specialises in regional Indian-language movies, series and short films, focusing on Punjabi, Haryanvi, Bhojpuri and Rajasthani content. The service was launched by Bosna Digital Entertainment Private Limited in 2021 and operates worldwide via web and mobile apps.

Where it operates and who it serves

Chaupal is available worldwide and targets viewers seeking regional Indian-language entertainment, including expatriate communities in the United Kingdom. Subscriptions are offered via the Chaupal website and in-app purchases on iOS and Android.

Company facts

See Chaupal packages and pricing on the official list: Packages.

Web - step by step

1. Go to https://www.chaupal.com/ and log in to your account.
2. Open Settings then Subscription or Account section.
3. Click Cancel your subscription. The platform cancels future renewals but keeps access until the current billing period ends.
4. Keep screenshots of the cancellation confirmation and any confirmation email you receive.

iOS (App Store) - step by step

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID name, then Subscriptions.
3. Select the Chaupal subscription and tap Cancel Subscription, then confirm.
4. Chaupal notes that iTunes purchases must be cancelled on an iOS device or via your iTunes account. Keep the Apple confirmation email or screenshot.

Android (Google Play) - step by step

1. Open the Google Play Store app and tap your profile icon.
2. Select Payments & subscriptions then Subscriptions.
3. Select Chaupal and tap Cancel subscription; follow prompts.
4. Keep the Google Play confirmation email or screenshot.

Phone - step by step

1. Chaupal does not publish a phone cancellation process. If you prefer phone, request a phone callback via [email protected] and insist on written confirmation by email.
2. If a phone number is provided later, always ask the agent to send a confirmation email containing your cancellation reference.

Email and Post - step by step

1. Email: send a clear subject "Cancel my Chaupal subscription" to [email protected] from the email registered to the account. Include your account name, subscription plan and last four digits of the payment card if applicable.
2. Post: send a registered letter to Chaupal, Plot 161 Ind, Industrial Area Phase II, 160002 Chandigarh, India with the same details and request an acknowledgement by email. Keep postal receipt and delivery confirmation.

Official cancellation instructions are listed by Chaupal: Help - How do I cancel my subscription.

Moving / Moving

If you move country and your payment method or regional availability changes, request cancellation via your Chaupal account or [email protected] and supply proof of new address such as a utility bill or tenancy agreement. Chaupal must process your cancellation request; keep the cancellation confirmation. Applicable law: Consumer Contracts Regulations 2013 for online contracts.

Price increase

If Chaupal raises the price and you disagree, you may cancel before the increased charge takes effect. Provide a screenshot of the new terms or price change notice and your cancellation request email. If the price increase occurred without proper pre-contract information or notice, Consumer Rights Act 2015 and DMCC Act 2024 protections on unfair terms apply.

Death of the subscriber

To cancel after the subscriber dies, contact [email protected] and attach a death certificate and proof you are the estate executor. Chaupal's English-language help does not publish a specific policy for bereavement; provide the documents and request written confirmation of cancellation.

Legitimate ground accepted by Chaupal

Chaupal states it "may consider refund requests on a case-by-case basis" for mistaken sign-ups and other errors. For these requests provide proof such as payment receipts, screenshots of the mistaken purchase and a signed statement. Applicable law: Consumer Rights Act 2015 for service quality and Consumer Contracts Regulations 2013 for pre-contract information.

End of commitment

If you have a fixed-term plan that expires, cancellation of renewals should be done via account settings before the renewal date. Cancellation takes effect for future renewals; access continues until the paid period ends.

Cooling-off (14 day right)

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off right for most online contracts. The right can be lost if you expressly agreed to immediate access to digital content and the service started. If you cancel within 14 days and you did not opt-in to immediate access, you may be entitled to a refund. Reference: Consumer Contracts Regulations 2013 and the 2024 cooling-off reference: 2024 cooling-off rights.

Before cancelling: negotiate

Chaupal does not publish standard retention offers. The research shows Chaupal "may consider refund requests on a case-by-case basis" but does not list specific discounts. To request a retention offer, email [email protected] with your account details and include a clear subject line such as "Retention request - Offer to keep my subscription". Ask for a discount percentage or a smaller plan and request a written offer. Keep all replies. If you purchased via Apple or Google Play ask Apple/Google for support options first.

What cancelling saves you

Compute yearly costs using Chaupal published UK prices:

Gold Monthly (UK): £6.29 per month. Yearly cost = £6.29 x 12 = £75.48 per year.

Personal (UK) annual: £29.99 per year.

Switching from Gold Monthly to Personal annual: £75.48 - £29.99 = £45.49 saved per year.

If you cancel Gold Monthly entirely you save £75.48 per year.

Cheapest competitor listed in our competitors data: Engager.app at £9 per month = £9 x 12 = £108 per year. Use these numbers when deciding alternatives.

Official Chaupal pricing is shown at Chaupal packages.

Key UK laws and regulators

Relevant laws: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. Relevant regulators include the Competition and Markets Authority (CMA) and Trading Standards. The DMCC Act 2024 introduced stronger rules on subscription renewals and renewal reminders for long contracts.

Cooling-off and refunds

The 14-day cooling-off period under the Consumer Contracts Regulations 2013 applies to most online contracts. If you agreed to immediate access to digital content, the right to a refund may be limited. Chaupal publishes a non-refundable fees policy but also states it may consider refunds case-by-case; statutory rights still apply.

Unfair renewal and cancellation practices

The CMA flags hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. You have the right to cancel without being forced to call a phone number or send post if a digital cancellation option exists and is advertised.

Escalation steps

1) Complain to Chaupal via [email protected] and keep evidence. 2) If unresolved, contact Citizens Advice and local Trading Standards. 3) For card payments, use Section 75 or chargeback via your card issuer if eligible. 4) If you paid by regulated credit/loan, consult the Financial Ombudsman Service. For competition and unfair terms issues, contact the CMA.

Access and final billing

After cancellation your Chaupal access continues until the end of the current billing period. No refund is given for unused time under Chaupal's stated policy, except where statutory rights apply or Chaupal agrees otherwise.

Data and account retention

Download any offline content before the subscription expiry if you wish to keep it. Request data deletion or account closure via [email protected]; keep the support reply as proof. Chaupal does not publish exact data retention timings publicly.

Reactivation

You can reactivate via the Chaupal website or app by signing in and choosing a plan. Reactivation billing will follow the chosen payment processor rules (web, Apple or Google Play).

Use this short checklist after you cancel to make sure the cancellation is complete.

• 1. Take screenshots of the cancellation confirmation page.
• 2. Save any confirmation email from Chaupal or Apple/Google Play.
• 3. Note your next expected billing date to confirm no further charges.
• 4. Check your bank or card statement 7-10 days after the next expected billing date for accidental renewals.
• 5. If charged incorrectly, request a refund from Chaupal in writing and open a chargeback with your card issuer if necessary.
• 6. If you want your account removed, email [email protected] requesting deletion and keep the reply.