Cancel CheckPeople the easy way

Core service

CheckPeople is an online people search and background check service that aggregates public records, contact details, social profiles and some criminal record information. The service is marketed to individuals who want to locate people or verify identities.

How it is sold

CheckPeople is sold as a subscription with tiered access levels and an optional short trial. For UK customers specific monthly plans in GBP are offered for Basic, Standard and Premium access.

Who uses it

The typical user is a private individual or renter who needs quick access to public records and contact information for reconciliation, verification or basic screening.

Web

1. Log in to your CheckPeople account on the website.
2. Go to Account or Membership settings and select Cancel Subscription or Manage Plan.
3. Follow on-screen prompts to confirm cancellation.
4. Keep any confirmation number or screenshot; if no confirmation is provided, follow up by phone or recorded letter.

iOS (App Store purchases)

1. Open Settings on your iPhone, tap your Apple ID, then Subscriptions.
2. Find CheckPeople and tap Cancel Subscription.
3. Apple will provide a cancellation confirmation; keep that screenshot as proof.

Android (Google Play purchases)

1. Open the Google Play Store, tap your account, then Payments and Subscriptions.
2. Select Subscriptions, choose CheckPeople and tap Cancel.
3. Save the Google Play cancellation confirmation email.

Phone

1. Call 1-800-267-2122 Monday to Friday 08:00-17:00 EST.
2. Provide account details and request cancellation; ask the agent for a confirmation number and the effective cancellation date.
3. Write down agent name, date and confirmation number.

Email

1. If a support email is available in your account, send a message with your full name, account email, last four digits of the payment card and an explicit instruction: "Please cancel my subscription effective immediately."
2. Request a written confirmation reply and keep it for records.

Post

1. Prepare a signed letter with your full name, account email, and request: "I cancel my CheckPeople subscription and request written confirmation."
2. Send by Recorded Delivery to CheckPeople, Example Street, EC1A 1AA London, United Kingdom.
3. Keep the recorded delivery proof and note the date of receipt; expect cancellation to take effect after 14 to 30 days from receipt.

Moving abroad or change of circumstance

If you move and cannot use the service for the same purpose, provide proof of new address such as a utility bill or tenancy agreement. CheckPeople does not publicise a formal policy accepting moving as a free cancellation ground; send the proof with your cancellation request and keep the record.

Applicable law: Consumer Rights Act 2015 when assessing fairness of contract terms.

Price increase

If CheckPeople increases the subscription price during an ongoing contract you may cancel if the contract allows exit on price change. Provide the price change notice you received (email or on-screen) and your cancellation request. If the contract term allows exit for price rises, the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 apply when terms are unfair.

Applicable law: Consumer Rights Act 2015.

Death of the subscriber

Provide a death certificate and proof of executor or next of kin status. Contact support by post or phone and request account closure with documentation attached or enclosed.

Applicable law: not a specific statute listed in the research; general contract law principles apply.

Legitimate grounds accepted by CheckPeople

Research does not list specific legitimate grounds that CheckPeople accepts automatically. The business has not publicly disclosed a list of accepted "legitimate grounds." When asserting a legitimate ground, submit supporting documents and use Recorded Delivery for postal cancellations.

Applicable law: Consumer Contracts Regulations 2013 for initial contracts and the Consumer Protection (Regulation of Subscription Contracts) Act 2024 for subscription-specific protections. See Consumer Contracts Regulations 2013 and Consumer Protection (Regulation of Subscription Contracts) Act 2024.

End of commitment and cooling-off

New online or distance contracts have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. To exercise it provide a clear cancellation notice within 14 days of the contract start date. If you cancel within the 14-day cooling-off the trader must reimburse all payments within 14 days of being informed.

Applicable law: Consumer Contracts Regulations 2013 - cooling-off rights. See text of the Regulations.

Before you cancel: how to negotiate

CheckPeople may offer retention options. The research lists retention offers: the service may lower your fees or switch your subscription plan to a lower package rate so long as it has the same features and service level. To request a retention offer follow these steps:

1. Call 1-800-267-2122 and say you want to cancel and would consider staying for a lower price.
2. Ask explicitly: "Do you have a retention discount or lower-rate plan with the same features?" and request the exact monthly price and the effective date.
3. Get any offer in writing by email and keep that confirmation before accepting.

What cancelling saves you - exact yearly math

CheckPeople UK plan prices and yearly totals:

• Basic Access: £19.99 x 12 = £239.88 per year.
• Standard Membership: £29.99 x 12 = £359.88 per year.
• Premium Service: £39.99 x 12 = £479.88 per year.

Cheapest competitor from the research: Public Insights at £29.00 per month.

Public Insights yearly cost: £29.00 x 12 = £348.00 per year.

Comparisons:

• Switching from Standard Membership (£359.88/yr) to Public Insights (£348.00/yr) reduces annual spend by £11.88 per year.
• Cancelling Basic Access (£239.88/yr) saves £239.88 per year immediately.
• Replacing Premium Service (£479.88/yr) with Public Insights (£348.00/yr) saves £131.88 per year.

Key United Kingdom consumer law

Relevant statutes include the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Consumer Contracts Regulations 2013 provide a 14-day cooling-off right for distance contracts. The Consumer Rights Act 2015 requires services be performed with reasonable care and skill and prevents unfair contract terms.

Subscription-specific protections

The Consumer Protection (Regulation of Subscription Contracts) Act 2024 introduced protections for subscription purchases including cooling-off periods for initial and renewal subscriptions and rules limiting unfair auto-renewal practices. See the 2024 Act text here: Consumer Protection (Regulation of Subscription Contracts) Act 2024.

How to escalate a complaint

Step 1 - Complain to CheckPeople: use phone, email or recorded letter and keep proof. Step 2 - If unresolved get guidance from Citizens Advice and consider reporting to the Competition and Markets Authority where hard-to-cancel or unclear auto-renewal practices are suspected. Step 3 - For card payments consider Section 75 or a chargeback through your card issuer for qualifying transactions. Step 4 - Use the relevant sector ombudsman only if your complaint falls within that ombudsman remit. The Consumer Rights Act 2015 and the Regulations 2013 guide these escalation rights.

Check access and final billing

After cancellation confirm the effective cancellation date with the agent or in writing. CheckPeople issues refunds on a case-by-case basis and posts refunds to the original payment account within 10 business days when issued. The provider does not offer prorated refunds for mid-cycle cancellations according to the research.

Data and account re-activation

Ask whether your account data will be retained or deleted and for how long. If you re-subscribe the account may be re-activated; request the exact re-activation terms in writing before cancelling if you might return.

What to save

Keep any confirmation email, agent name and confirmation number, recorded delivery receipt, and screenshots of account settings. These are your proof if billing disputes arise.

Before and after you cancel follow this checklist to protect yourself and capture proof.

• Locate your account email, payment method and last four digits of card.
• Call 1-800-267-2122 and request cancellation; note agent name and confirmation number.
• If phone fails, send a signed letter by Recorded Delivery to CheckPeople, Example Street, EC1A 1AA London, United Kingdom and keep the receipt.
• Save any confirmation email or screenshot from the website or app.
• If you joined within 14 days, assert your cooling-off right and request a refund under the Consumer Contracts Regulations 2013.
• If a refund is promised, track that it is posted to your original payment method within 10 business days.
• If charges continue after cancellation, contact your card issuer for chargeback or Section 75 if eligible.