Cancel Chequp the easy way

Service overview

Chequp Health Limited offers medically supervised weight loss programmes and repeat supplies of prescription products, including GLP-1 treatments listed on their site. The service combines clinician review, prescriptions and repeat supply options for customers in the United Kingdom.

Who runs clinical care

Clinical oversight is provided by partner clinicians and prescribers; Chequp operates as a private provider for prescription-only medicines and supplements.

Company facts

Web - Manage My Account

1. Go to your Chequp account at https://chequp.com/.
2. Sign in using your account credentials.
3. Open "Manage My Account" and select "Cancel My Subscription."
4. Follow the on-screen prompts to confirm cancellation. Keep a screenshot and check for a confirmation email.
5. If you see a message saying "someone will call you," expect the clinical or support team to contact you; that call may be part of the cancellation workflow.

Phone

1. If prompted by the website or support to take a call, accept the call and state clearly that you want to cancel the subscription.
2. Ask the agent for a cancellation reference and a follow-up confirmation email to keep as proof.
3. If you cannot obtain a phone number, request a scheduled callback through your account or by email.

Email

1. Send a written cancellation notice to [email protected] from the email address registered to your Chequp account.
2. Include your full name, account email, date of birth, and a clear statement: "I wish to cancel my Chequp subscription effective immediately."
3. Request a written confirmation of cancellation and the effective date.

Post (registered letter)

1. Write a short cancellation letter with your account details and statement of cancellation.
2. Send the letter by registered post to: Chequp, Bewley House, SN15 1JW Chippenham, United Kingdom.
3. Retain the postal receipt as proof of delivery. The cancellation is effective on the date Chequp receives the letter.

Moving abroad

Rule: If you are no longer in the United Kingdom and cannot receive repeat prescription supplies, notify Chequp via your account or [email protected]. Required proof: proof of new address or travel documentation. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

Rule: If Chequup raises the price mid-contract, you may be entitled to cancel if the increase was not made clear at purchase. Required proof: notice of price increase from Chequp. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and general consumer protection under the Consumer Rights Act 2015.

Death of the subscriber

Rule: A representative should contact Chequp and provide a death certificate to stop further supplies and charges. Required proof: death certificate and proof of authority if necessary. Applicable law: Consumer Rights Act 2015.

Legitimate ground - health reasons

Rule: If early cancellation of a Commitment Plan is for health-related reasons, contact the clinical team; a clinician will assess and may waive the Early Cancellation Fee based on clinical judgement and CheqUp's clinical-waiver criteria. Required proof: clinical notes or assessment from the clinician that supports the request. Applicable law: Consumer Rights Act 2015.

End of commitment

Rule: If you are on a Commitment Plan, cancelling at or after the end of the commitment term incurs no Early Cancellation Fee. Required proof: none if the commitment term has ended. Applicable law: Consumer Rights Act 2015.

Cooling-off period (14 days)

Rule: The 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 applies to pre-orders and non-prescription products. You have the right to cancel within 14 days of receipt of non-prescription items; supplements must be returned within 14 days of notifying cancellation. Exception: prescription-only medicines cannot be cancelled once prescribed or dispatched. Required proof: order date and proof of return shipment for supplements. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before cancelling: negotiate

Retention offers reported: There are no published standard retention discounts on Chequp's public pages. The one concession recorded in Chequp terms is that the clinical team may waive the Early Cancellation Fee of £50 for health-related legitimate grounds after clinician assessment. How to ask: contact Chequp support via FAQs/contact and request a clinical review, supplying clinical evidence and your account details. Ask explicitly for a waiver of the £50 Early Cancellation Fee if you are on a Commitment Plan.

What cancelling saves you

Use these published monthly prices to calculate yearly savings if you stop a repeat subscription today:

• Wegovy 0.25 mg: £129 x 12 = £1,548 per year.
• Wegovy 0.5 mg: £149 x 12 = £1,788 per year.
• Wegovy 1 mg: £169 x 12 = £2,028 per year.
• Wegovy 1.7 mg: £199 x 12 = £2,388 per year.
• Wegovy 2.4 mg: £219 x 12 = £2,628 per year.

Cheapest real alternative: NHS weight management services - cost to patient £0 but subject to eligibility and waiting lists. Savings example: cancelling a Wegovy 1 mg plan saves £169 x 12 = £2,028 per year compared with NHS service cost £0.

Key UK consumer laws

The main laws that protect UK consumers using Chequp are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. For clinical and dispensing oversight, regulators include the Care Quality Commission (CQC), the General Pharmaceutical Council (GPhC) and the General Medical Council (GMC).

Cooling-off and prescription exception

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off right for most online purchases; however prescription-only medicines are excluded from cancellation rights once a prescriber approves the prescription or the medicine has been dispatched. This exception is stated in Chequp's refund policy.

Unfair cancellation penalties and escalation

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and limits unfair contract terms. The Competition and Markets Authority treats practices that make cancellation difficult or unclear as potentially unfair. If Chequp refuses a lawful refund, escalate in this order: complain to Chequp in writing, guidance and support from Citizens Advice at Citizens Advice, then consider bank chargeback or card issuer Section 75 for qualifying card payments, or the relevant ombudsman if applicable.

Confirm final billing and stop future charges

Check your bank or card statement for a written confirmation email showing the cancellation date. If you were charged after the effective cancellation date, save the transaction evidence and contact [email protected] with the charge details.

Medication and supplement access

If you have a standing repeat supply, cancellation stops future supplies but will not permit return of prescription-only medicines that have been dispensed. For supplements you may have 14 days from notification to return items for a refund under Consumer Contracts Regulations, subject to condition of goods.

Re-activation

If you later wish to re-join Chequp, you will need to create a new order or reactivate via your account. If you cancelled a Commitment Plan early and paid an Early Cancellation Fee, confirm whether re-activation requires a new commitment term.

Use this checklist to complete cancellation and protect your rights.

• Log in to "Manage My Account" and initiate cancellation. Save a screenshot of the cancellation screen.
• If online cancellation prompts a call, note the scheduled call and require an email confirmation after the call.
• Send a written cancellation to [email protected] and request written confirmation of the effective date.
• If you prefer postal proof, send a registered letter to Chequp, Bewley House, SN15 1JW Chippenham, United Kingdom and keep the receipt.
• If on a Commitment Plan and cancelling early, calculate the Early Cancellation Fee £50 and request a clinical waiver if due to health reasons.
• Check bank statements for charges up to 5 working days after the next billing date; dispute any unauthorised charges with your card issuer if necessary.
• For refunds of supplements, return items within 14 days of your cancellation notification and keep shipment proof.