Cancel Circle the easy way

Overview

Circle is a company that provides community and membership software, live events, paid memberships and related services under the Circle.so and CircleLoop products. The firm also operates payments and AI features and sells both community hosting and telephony packages.

Main products

Circle operates Circle.so for community management, CircleLoop for voice and telephony services, and paid AI products. The business serves companies, creators and organisations that need private community spaces and communication tools.

Company facts

For Circle corporate information see Circle - About.

Web - cancel via your Circle account

1. Log in to your Circle account at your account dashboard or go to your membership settings as described in the Circle help centre at Manage your membership subscriptions.
2. Open Billing or Membership plan and select Cancel subscription. Confirm the cancellation when prompted.
3. Save or screenshot the on-screen confirmation. You should also receive an email confirmation from Circle.
4. The service remains available until the end of your current billing period. No further recurring charges will be taken.

iOS - cancel via Apple App Store

1. Open the App Store on your iPhone or iPad. Tap your profile, then Subscriptions.
2. Locate the Circle subscription and tap Cancel Subscription. Follow Apple prompts to confirm.
3. Keep the Apple email receipt as proof. For refunds for App Store purchases submit a request directly to Apple.

Android - cancel via Google Play

1. Open the Google Play Store app. Tap your profile, then Payments and subscriptions, then Subscriptions.
2. Select the Circle subscription and choose Cancel subscription. Confirm through Google Play.
3. Save the Google Play receipt and the GPA# on the receipt if you need to escalate to Circle for refunds that Google cannot provide.

Email - cancel via Circle support

1. Send a clear cancellation request to [email protected] from the email address on your account. Include your account email, plan name and last 4 digits of the payment card if applicable.
2. Request written confirmation of cancellation and final billing date. Keep the support reply as proof.

Post - cancel by registered letter

1. Write and sign a cancellation letter including your full name, account email and request to cancel. Send it by registered post to: Circle, Crown Way, CF14 3UZ Cardiff, United Kingdom.
2. Keep the Royal Mail proof of postage and a copy of the letter. Allow 7-14 days for delivery and processing.

Moving abroad

If you move and can no longer use Circle services because of jurisdictional restrictions, request cancellation from Circle Support and attach proof of address change such as a utility bill or tenancy agreement. Circle does not publish a dedicated moving policy; support will advise case by case.

Applicable law: Consumer Rights Act 2015 - services must be provided with reasonable care and skill.

Price increase

If Circle raises the price during an active subscription, review your contract and any notice you received. If the price increase was not agreed in your contract and it constitutes a contract variation, you can cancel. Provide the price increase notice from Circle as proof and your account details.

Applicable law: Consumer Rights Act 2015 - unfair contract terms may be unenforceable.

Death of the subscriber

To cancel because of the subscriber's death, contact [email protected] and attach a death certificate and evidence that you are the executor or next of kin authorised to act on the account. Circle does not publish a specific policy on deaths; support instructions will determine required documents.

Legitimate ground

Circle has not publicly listed an exhaustive set of accepted legitimate grounds for termination. For problems such as persistent service faults on paid features, request cancellation and include screenshots, dates and any error logs as proof. The Consumer Rights Act 2015 requires services to be provided with reasonable care and skill; use this statute when filing a complaint.

End of commitment

If your plan had a fixed-term commitment and that term ends, you may cancel at the end of the term with no penalty. Provide the original plan start date and billing statements as proof. If your plan is monthly, there is no minimum commitment and cancellation can occur at any time.

Cooling-off period

For contracts concluded at a distance you have a 14 day cancellation period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The cancellation period begins the day after the contract is entered into. If you asked Circle to begin the service during that 14 day period you may lose the right to a full refund for the portion of service already provided.

Applicable law: The Consumer Contracts Regulations 2013 - legislation.gov.uk and guidance at Citizens Advice.

Before you cancel - negotiate

Research does not show published retention offers from Circle. If you prefer to try to keep the service, contact [email protected] and ask if any discounts, plan downgrades or payment plan options are available for your account. Provide your account email, current plan name and why you want to stay; request a written offer by email before cancelling.

What cancelling actually saves - annualised math

Use these monthly prices to compute yearly savings if you stop paying for a plan. All monthly amounts multiplied by 12.

• Professional: £101.59 x 12 = £1,219.08 per year
• Professional annual effective rate: £70.28 x 12 = £843.36 per year (when paid annually as billed)
• Business: £174.45 x 12 = £2,093.40 per year
• Business annual effective rate: £158.58 x 12 = £1,902.96 per year
• Circle Plus: £286 x 12 = £3,432.00 per year (custom pricing often higher)
• AI Employee Growth Plan: £39.71 x 12 = £476.52 per year
• AI Unlimited Plan: £77.04 x 12 = £924.48 per year
• CircleLoop Unlimited: £15 x 12 = £180.00 per year
• CircleLoop Pay As You Go: £5 x 12 = £60.00 per year

Cheapest competitor alternative from research: YF Accounting at £50 per month equals £600 per year. Example saving if cancelling Circle Professional monthly: £1,219.08 - £600.00 = £619.08 saved per year if you move to YF Accounting instead of Circle Professional (note: services differ in scope and are not directly interchangeable).

Key UK consumer law

The main laws that protect consumers in the UK for distance contracts are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Consumer Contracts Regulations 2013 set a 14 day cancellation period for most online contracts. See the official text at legislation.gov.uk.

Cooling-off and refunds

The 14 day cooling-off period begins the day after the contract is entered into. If you asked the trader to start the service during the cooling-off period you may lose part or all of your right to a refund for the proportion of the service already supplied. Citizens Advice provides practical guidance at Citizens Advice - Cancelling a service.

Auto-renewal and unfair terms

The Competition and Markets Authority (CMA) treats unclear auto-renewal terms and hard-to-cancel subscriptions as potential unfair trading practices. If Circle's renewal or cancellation terms are unclear, you can complain to Citizens Advice and escalate to the CMA or pursue a chargeback under card scheme rules.

How to escalate

1. Complain to Circle first by email to [email protected]. 2. If unresolved, contact Citizens Advice for guidance and mediation. 3. Use bank chargeback or Section 75 where applicable for qualifying card payments. 4. If Circle is a financial services provider for your case, consider the Financial Ombudsman Service. Keep all email evidence, receipts and timestamps.

Check access and final billing

After cancellation you keep access until the end of the current billing period. Check your billing history and the final billing date in your account. Save the cancellation confirmation email and any on-screen confirmation.

Download your data

Export or download any content you need from your Circle community, including member lists, posts, files and recordings, before the access end date. Circle does not publish a fixed retention schedule for user-exported data; export promptly after cancellation.

Refunds and charges

If you cancelled during the cooling-off period and did not request service to start, request a refund. For purchases made via Apple or Google Play, request refunds through those stores. For meetcircle.com purchases, contact Circle Support and refer to their subscription refund policy at Circle refund policy.

Re-activation

You can re-activate a cancelled subscription by signing back into your account and choosing a plan. Re-activation terms and preserved data are subject to Circle's retention policies and any changes to pricing since you left.

Follow this checklist to cancel safely and keep proof.

• Log in and cancel in the account dashboard; save screenshot of confirmation.
• If purchased on Apple or Google Play cancel through the store and keep the store receipt.
• Email [email protected] requesting written confirmation of cancellation and final bill date.
• Export all community content and member lists before access ends.
• Keep payment receipts and request refunds where applicable within 30 days for meetcircle.com purchases.
• If you face wrong billing after cancellation, collect timestamps and escalate to Citizens Advice and your card issuer for chargeback or Section 75 if eligible.