Cancel Clarity the easy way

Overview

Clarity is a company offering data-driven solutions and subscription services across professional and consumer products. The business focuses on environmental, social and governance insights and on several paid product lines, including Clarity Air, Clarity Partner programmes and consumer-facing apps listed in app stores.

Products and audience

Clarity provides services for investors, corporates, governments and consumers. Product pricing ranges from free consumer app tiers to multi-thousand pound partner plans used by firms and advisors.

Company facts

Web / Account portal

1. Check whether your subscription is billed through a third party such as Apple or Google Play. If it is, cancel via that store.
2. If Clarity bills directly through your card (continuous payment authority), web cancellation steps are not published by Clarity; use registered post if you want to ensure acceptance.
3. Save any confirmation emails or screenshots if the portal shows cancellation status.

iOS / App Store

1. Open the App Store on your iPhone or iPad.
2. Tap your profile picture, then Subscriptions.
3. Find the Clarity subscription and tap Cancel Subscription.
4. Keep the Apple confirmation email or screenshot as proof of cancellation.

Android / Google Play

1. Open Google Play Store and tap the profile icon.
2. Tap Payments and subscriptions then Subscriptions.
3. Select the Clarity subscription and choose Cancel subscription.
4. Keep the Google Play confirmation as proof.

Phone

1. Clarity has not published a dedicated UK phone cancellation line in public research.
2. If you reach a Clarity phone number, request a written confirmation email and a reference number and keep the record.

Email

1. Support email listed in company materials: [email protected].
2. Research states Clarity requires written cancellation via registered post; an email alone may not satisfy that requirement.
3. If you email, request an explicit written acknowledgement and keep the reply.

Post (Registered letter)

1. Write a clear cancellation letter including your full name, account email, subscription name, and request to cancel immediately or at the specified date.
2. Send the letter by registered post to: Clarity, 5 Lintech Court, The Grip, CB21 4XN Cambridge, United Kingdom.
3. Retain the signed delivery receipt and a copy of your letter as proof. The notice period begins when Clarity receives the letter.

Cooling-off (change of mind)

If you signed up online or away from the trader's premises, you have a 14 day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The 14 day period starts on the date the contract is formed. If you cancel within 14 days you are entitled to a refund of sums paid within 14 days of cancellation.

Required proof documents: order confirmation, date of contract formation, and a clear statement of cancellation. Reference: Consumer Contracts Regulations 2013.

Service performed during cooling-off period

If you expressly agreed that Clarity may start and complete the performance of the service during the 14 day cooling-off period, and Clarity has performed the service in full with your express consent, then the right to cancel for a full refund may be lost for services already performed. Required proof: evidence of your express consent recorded at purchase. Reference: Consumer Contracts Regulations 2013.

Price increase

If Clarity increases the price during a fixed term contract and the change is not permitted by the contract, you may be entitled to cancel. Required proof: notice of price increase and original contract terms. Applicable law: Consumer Rights Act 2015 protections on unfair terms.

Death of subscriber

Death of the account holder commonly allows termination of services. Required proof documents: death certificate and account information. Clarity has not published a specific death policy; notify Clarity in writing with copies of documents and retain proof of postage.

Legitimate grounds accepted by Clarity

Public research does not list an exhaustive list of legitimate grounds Clarity accepts. For lawful cancellation reasons such as breach of contract or poor performance, rely on the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill. Required proof: dated communication, examples of breach, and any supporting documents. Reference: Consumer Rights Act 2015.

End of commitment

If your subscription has a minimum term, the effective termination date and any notice period are set by the contract. Research states notice periods typically range from 30 to 60 days; provide written notice by registered post and keep the delivery receipt.

Applicable laws

Cooling-off and cancellation rights: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Consumer Rights Act 2015. For the statutory cooling-off period and related guidance see UK legislation on cooling-off rights.

Before you cancel: negotiation

Research does not list specific retention offers Clarity makes publicly. If you want to negotiate, send a written request to [email protected] and by registered post asking for a retention offer, downgrade or a pro rata refund. Include your account email, subscription name and a deadline for response. Ask for a written confirmation of any offer before accepting it.

What cancelling saves - concrete calculations

Use the actual published prices to compute yearly costs and potential savings by cancelling. Examples based on Clarity published prices:

• Clarity Air Starter: £50 per month. Yearly cost = 50 x 12 = £600 per year.
• Clarity Partner Starter: £197 per month. Yearly cost = 197 x 12 = £2,364 per year.
• Clarity Pro (App Store - Mental Health Journal): annual price = £69.99 per year.

Cheapest competitor from available research: Zmartly at £129 per month, yearly cost = 129 x 12 = £1,548 per year. If you are on Clarity Partner Starter at £2,364 per year and consider switching to Zmartly at £1,548 per year, the annual saving would be 2,364 - 1,548 = £816 per year.

If you cancel a Clarity Air Starter subscription at £50 per month you immediately stop paying £600 per year. If you cancel Clarity Pro annual at £69.99 you save £69.99 per year.

When negotiating, refer to the exact prices and cite the amounts above to request a pro rata refund or a downgrade.

Key consumer laws

In the United Kingdom your primary protections for distance and subscription contracts are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Regulations provide a 14 day cooling-off right for contracts concluded online or off premises. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and restricts unfair contract terms.

Cooling-off and refunds

Under the Consumer Contracts Regulations you have a 14 day cooling-off right and the trader must refund sums paid within 14 days of cancellation where the right applies. If you consented to immediate performance of the service during the cooling-off period and the service was fully performed, the right to a refund for performance already completed may be exhausted. See Consumer Contracts Regulations 2013 and UK legislative guidance on cooling-off rights: Cooling-off rights (UK).

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority flags unclear auto-renewal and hard-to-cancel subscriptions as potentially unfair. If Clarity's terms hide renewal information or make cancellation difficult, you can raise a complaint and cite CMA guidance; also seek help from Citizens Advice. See Citizens Advice - Cancelling a service.

Escalation steps

First complain to Clarity in writing and keep evidence. If you cannot resolve the issue, get advice from Citizens Advice. For regulated sectors use the relevant ombudsman. For card payments consider Section 75 or a chargeback through your card issuer. Keep all records, delivery receipts and complaint references.

Check access and final billing

Confirm the effective cancellation date in Clarity's written reply or the delivery receipt if you used registered post. Note whether you retain access until the end of the notice period. Check your bank or card statements for any further charges in the next billing cycle.

Data and account records

Request confirmation of how Clarity will handle your personal data and whether the account will be deleted or retained. If you want data deleted, send a Subject Access Request or deletion request to [email protected] and keep proof of the request.

Re-activation and receipts

If you want to re-activate later, keep any re-activation instructions received from Clarity. Keep a copy of your cancellation letter, registered post receipt and any final confirmation email as proof in case of disputes.

Use this checklist to cancel and protect your rights when cancelling Clarity.

• Identify whether your subscription is billed by Apple, Google Play or directly by Clarity.
• If billed by Apple or Google Play cancel via the store and save the confirmation email or screenshot.
• If billed directly by Clarity, prepare a written cancellation letter including full name, account email, subscription name and clear cancellation instruction.
• Send the letter by registered post to Clarity, 5 Lintech Court, The Grip, CB21 4XN Cambridge, United Kingdom and keep the signed receipt.
• Record the date Clarity receives your letter; the notice period starts on receipt.
• If you cancel within 14 days of contract formation, cite the Consumer Contracts Regulations 2013 to request a refund within 14 days.
• If you disagree with a renewal or charge, escalate via Citizens Advice and your card issuer for chargeback or Section 75 where applicable.
• Save all correspondence, screenshots and delivery receipts for at least 6 months after cancellation.