Cancel CLC the easy way

Overview

CLC is a professional brand under LEARFIELD that works with collegiate brands and professional licensing. The organisation listed here includes product lines and fees used in UK professional contexts such as licences and application fees.

Who uses CLC

Target audiences include colleges and universities and consumers of collegiate brands, plus professional applicants for licences where CLC-related fees apply.

How CLC operates

CLC maintains annual licences and one-off application fees for professional services. Some product lines are sold on 1-year subscription terms for server or software licences.

Web

1. Sign in to your CLC account if you have one and look for an account or subscription section.
2. If no cancellation button is visible, go to the site contact or support page to locate an email or messaging form.
3. Send a clear cancellation message with account name, subscription reference and cancellation date request.
4. Keep screenshots of the message and any automated reply as proof.

iOS / Android

1. CLC does not publish dedicated iOS or Android cancellation steps in available research; if you subscribed via an app store, cancel through the App Store or Google Play subscriptions management interface.
2. Open the App Store or Google Play, go to Subscriptions and cancel the CLC subscription there to stop auto-renewal.
3. Keep the app store confirmation email as proof of cancellation.

Phone

1. Locate the CLC phone number from your contract or invoice. Research does not publish a specific support telephone number for CLC.
2. Call and state you want to cancel, give account details, and request a cancellation reference number.
3. Record the date and time of the call and the agent's name for future evidence.

Email

1. Draft an email addressed to the support email on your invoice or the vendor website. If no email is published, use postal cancellation (below).
2. Include: full name, account or licence number, reason for cancellation and requested end date.
3. Send with 'Request read receipt' if possible and keep the sent message and any replies.

Post

1. Write a signed letter stating: your name, account/licence number, wish to cancel, and the effective date of cancellation.
2. Send by recorded delivery to: CLC, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the delivery receipt and retain all correspondence for at least 6 months.

Moving / change of address

Rule: Moving does not automatically terminate a subscription unless the contract includes a geographical restriction. Required proof: a copy of new address (utility bill or tenancy agreement) and notice to CLC. Legal basis: Consumer Rights Act 2015 for contract terms on services.

Price increase

Rule: A unilateral price increase during a fixed term may be a breach of contract if the contract does not allow it. Required proof: the original contract showing price and renewal terms, and CLC communication announcing the increase. Legal basis: Consumer Rights Act 2015 and the Consumer Contracts Regulations where relevant.

Death of subscriber

Rule: Death of a subscriber ends personal contracts; executor or next of kin should send a copy of the death certificate and request cancellation. Required proof: certified copy of death certificate and proof of authority to act.

Legitimate ground - poor service or breach

Rule: If CLC fails to perform services with reasonable care and skill, you can cancel and seek remedies under the Consumer Rights Act 2015. Required proof: dated records of service failures, correspondence requesting remedy, and any expert reports if applicable. Legal basis: Consumer Rights Act 2015.

End of commitment / fixed term expiration

Rule: A subscription that reaches its fixed term ends on the date in the contract unless it auto-renews. Required proof: copy of the contract or invoice showing the term end date and proof you asked not to renew if required. Legal basis: Contract terms and the CMA guidance on auto-renewal.

Cooling-off period (14 days)

Rule: For distance contracts concluded online or off-premises, consumers have a 14-day cooling-off period to cancel without giving a reason. If services were supplied during the period at the consumer's request, the trader may charge for services provided up to cancellation. Required proof: notice of cancellation within 14 days (email or recorded letter) and any service use records. Legal basis: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the updated cooling-off provisions in the Digital Markets, Competition and Consumers Act 2024 at legislation.gov.uk.

Before you cancel: negotiate

Retention offers reported for CLC are not published in the available research. Because no standard retention offers are publicly listed, request a retention or downgrade by email or recorded letter. Example message: ask for a reduced renewal fee or a pause for one billing period. When contacting CLC, include your licence number and specify the exact concession you want (amount or duration).

What cancelling saves you - calculated example

Use the published fees to calculate savings. Example 1: Annual Individual Licence Fee - Conveyancing is £400. Savings when cancelling one annual licence: 1 x £400 = £400 per year. Monthly equivalent: 400 / 12 = £33.33 per month. Example 2: Annual Individual Licence Fee - Dual (Conveyancing & Probate) is £475. Savings when cancelling: 1 x £475 = £475 per year. Monthly equivalent: 475 / 12 = £39.58 per month. Example 3: One-off Giant Screening Fee is £99.84; cancelling a planned screening avoids the one-off £99.84 cost. Listed fees used: £150 (Individual Licence Application Fee), £240 (Application Fee after disqualification), £99.84 (Giant Screening Fee), £400 (Annual Individual Licence Fee - Conveyancing), £475 (Annual Individual Licence Fee - Dual).

Cheapest real alternative: For some professional registration needs, alternative regulators exist but pricing varies. For continuing professional development or lower-cost document services consider market providers; specific competitor prices are not published in available research for direct comparison.

Key consumer law in the United Kingdom

Primary protections include the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. For updated cooling-off rights see the Digital Markets, Competition and Consumers Act 2024 at legislation.gov.uk. The regulator for consumer advice is Citizens Advice.

Cooling-off and refunds

Consumers have a minimum 14-day cooling-off period for distance or off-premises contracts. If you cancel within that period you are entitled to reimbursement and no penalty may be charged for cancelling the subscription contract during the cooling-off period. The trader must reimburse payments within 14 days of being informed of the cancellation unless you agreed that services would start and you were informed that you would lose the right to cancel if services start.

Escalation steps

If CLC refuses a lawful cancellation or refund: first complain in writing to CLC; if unresolved contact Citizens Advice at Citizens Advice - cancelling a service; for card payments consider Section 75 or chargeback via your card issuer; consider a sector ombudsman if relevant.

Access and data

Confirm in writing whether cancellation ends access immediately or at the end of a paid period. Ask CLC to export or return any personal or account data you need and save copies locally.

Final billing and refunds

If you cancelled during the 14-day cooling-off period and are due a refund, CLC must reimburse within 14 days. If services were supplied during the cooling-off period they can charge proportionally for the service supplied up to cancellation. For non-cooling-off cancellations, request a final invoice or confirmation of zero balance.

Re-activation

If you later want to re-subscribe, request current fees in writing. Application and reactivation fees published include: Application Fee - Reapplying following an Expired CLC Licence: £150; Application Fee following disqualification or suspension: £240.

Use this checklist to cancel CLC and protect your rights.

• Find your contract or invoice and note account or licence number.
• Decide whether you cancel within the 14-day cooling-off period (count starts the day after contract conclusion).
• Prepare a signed cancellation letter including name, account number and desired end date.
• Send cancellation by recorded delivery to CLC, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the receipt.
• If cancelling within 14 days, request refund and state that you exercise your cancellation right under the Consumer Contracts Regulations 2013.
• Keep copies of all emails, letters and any replies for at least 6 months.
• If no satisfactory response, contact Citizens Advice and consider chargeback or Section 75 for card payments.