Cancel Clean Up the easy way

Product summary

Clean Up (Everybody CleanUp) is a cleaning-related app and service offering paid subscription tiers and in-app purchases. Several similarly named apps exist across app stores; prices and billing are set per app listing.

Who runs it

The legal entity is Everybody CleanUp, founded 2021 and headquartered in New York, United States. Support email is [email protected].

How it sells subscriptions

Subscriptions are sold through mobile app stores (Apple App Store and Google Play) and through web purchase flows. Many plans include free trials that auto-renew if not cancelled.

iOS - cancel via iPhone

1. Open Settings on your iPhone.
2. Tap your name at the top.
3. Tap Subscriptions.
4. Find "Clean Up" in the list and tap it.
5. Tap Cancel Subscription and confirm.
6. Keep a screenshot of the cancelled subscription page for proof.

Mac - cancel via App Store

1. Open the App Store on your Mac.
2. Click your name or the sign-in button at the bottom left.
3. Go to Account Settings and scroll to Subscriptions.
4. Click Manage, select "Clean Up" and click Cancel Subscription.
5. Save a screenshot of the cancelled status.

Android - cancel via Google Play

1. Open Google Play on your Android device.
2. Tap your profile icon, then Payments & subscriptions.
3. Tap Subscriptions, select "Clean Up" and tap Cancel subscription.
4. Keep the on-screen confirmation or a screenshot.

Web - cancel via account web page or Apple account

1. If you bought via Apple but on web, go to https://account.apple.com and sign in with your Apple ID.
2. Open Subscriptions and cancel the Clean Up subscription.
3. If you have a web account with Clean Up, sign in there and follow the subscription/cancel flow.
4. Save any confirmation emails or screenshots.

Email

1. Send an email to [email protected] with subject line "Cancel subscription - [your email]".
2. In the message include the account email used, purchase date, and transaction receipt if available.
3. Request written confirmation and keep a copy of the sent email.

Post

1. Write a registered letter to Clean Up, Crown Way, CF14 3UZ Cardiff, United Kingdom stating you cancel your subscription and the account details.
2. Keep the Royal Mail receipt and proof of delivery.
3. Allow time for processing and keep copies of the letter and proof.

Moving - change of circumstances

If you move and your subscription is no longer usable, request cancellation by email to [email protected] and attach proof of address change such as a utility bill or tenancy agreement. Clean Up has not published a specific moving policy; use the Consumer Contracts Regulations 2013 cooling-off right if the contract was concluded remotely within 14 days.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - 14 day cooling-off.

Price increase

If Clean Up raises the subscription price mid-contract, you can cancel if the increase is not permitted by the contract or you did not expressly agree. Provide the bill showing the new price. If the increase applies at renewal, use the 14 day post-renewal cooling-off if the renewal created a new distance contract. Clean Up does not publish a specific price-increase acceptance policy.

Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable skill and care; Consumer Contracts Regulations 2013 for cancellation rights.

Death of the subscriber

If the subscriber dies, the estate executor should email [email protected] with a death certificate and proof of executor status to request cancellation and refund of any unused prepaid time. Clean Up has not published a dedicated bereavement policy.

Applicable law: Consumer Contracts Regulations 2013 where a distance contract can be cancelled by the representative within the cooling-off period.

Legitimate ground - technical failure or app does not work

If the service did not work as advertised, gather evidence such as error screenshots, device logs and any communications with Clean Up. Customers reported app failure and charge issues in Trustpilot reviews: for example, "It’s a con. Utterly useless. I have cancelled my ‘free trial’ subscription and deleted the app. It simply didn’t work." Use this evidence to request a refund from Apple or Google if you were charged after a free trial.

Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.

End of commitment and cooling-off

If you are within the 14 day cooling-off period after starting a distance contract, you may cancel without charge and receive a full refund. If you downloaded digital content and gave express consent to immediate access you may lose the right to a refund under the digital content exception; confirm whether you agreed to immediate access in your purchase flow. For refunds from stores, use the store refund processes.

Applicable law: Consumer Contracts Regulations 2013; see also Consumer Rights Act 2024 cooling-off provisions.

Before cancelling - how to negotiate with Clean Up

There are no documented retention offers published by Clean Up in the research. To attempt retention you should email [email protected] and in the same message ask for options such as a discounted monthly rate, pause of subscription or a free extension. Provide your account email, date of first charge and your reason for leaving. Keep your sent email and any reply.

What cancelling saves you - yearly saving calculations and cheapest competitor

Calculate yearly costs for example Clean Up plans from research:

VIP 1 Month at £3.49 per month: 3.49 x 12 = £41.88 per year.

VIP 1 Year at £13.99 per year: £13.99 per year.

Clean Up Pro Annual Service at £19.99 per year: £19.99 per year.

Clean Up Pro Lifetime at £39.99 one-off: £39.99 one-off (no annual charge).

Example savings: cancelling a monthly VIP 1 Month subscription saves £41.88 per year (3.49 x 12 = £41.88). Cancelling an annual VIP 1 Year saves £13.99 that year.

Cheapest competitor from research: SparkleManager at £10 per month or £120 per year. Comparison example: switching from a Clean Up VIP 1 Month subscription (£3.49 x 12 = £41.88) to SparkleManager (£120 per year) would be more expensive. The cheapest Clean Up annual option reported is VIP 1 Year £13.99 per year.

Key UK laws and regulators

Your rights are covered by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act (2015 and referenced updates in 2024). Citizens Advice provides guidance for cancelling services.

Official links: Citizens Advice - cancelling a service and the legislation text at Consumer Contracts Regulations 2013 and Consumer Rights Act 2024 cooling-off.

Cooling-off and digital content exception

The Consumer Contracts Regulations 2013 give a 14 day cooling-off period for distance contracts. If you expressly consented to immediate access to digital content and acknowledged loss of your right to cancel, the trader may rely on the digital content exception and refund rules change.

Auto-renewal and unfair terms

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If Clean Up makes cancellation difficult or hides renewal terms you can report this to Citizens Advice for guidance and escalation.

How to escalate a dispute

1) Complain to Clean Up in writing and keep records. 2) If unresolved, contact Citizens Advice for next steps. 3) For card payments consider a chargeback with your card issuer or Section 75 claim for eligible credit card purchases. 4) If the purchase was via Apple or Google, use the store refund channels first.

Check access and final billing

After cancellation confirm whether access continues until the paid period ends or stops immediately. For store-billed subscriptions cancellation typically stops auto-renewal but allows access until the period end; keep screenshots of the cancelled subscription page and any final billing emails.

Data and account closure

Request account deletion or data export by emailing [email protected]. Keep a copy of your deletion request and any confirmation. If no reply received, use your registered letter proof to escalate.

Re-activation and refunds

If you re-subscribe later you may not be eligible for a second refund for the same charge. For refunds of charges after free trials, request a refund through the store: for Apple use reportaproblem.apple.com; for Google request a refund within 48 hours of the charge for better chances, then contact the developer.

Use this checklist to cancel, secure proof and pursue refunds if needed.

• Find where you were billed - Apple ID, Google Play or web account.
• Cancel in that store now (Settings on iPhone, Google Play, App Store or account web page).
• Take screenshots of cancellation confirmation and subscription status.
• Email [email protected] stating cancellation and keep the sent mail.
• If needed, send a registered letter to Clean Up, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the Royal Mail receipt.
• If you were charged after a free trial, request a refund via reportaproblem.apple.com for Apple or via Google Play within 48 hours; keep evidence of the charge.
• If you do not get a satisfactory reply, contact Citizens Advice and consider chargeback or Section 75 where eligible.