Cancel Clear Check the easy way

Service overview

Clear Check (ClearCheck) is a private background-check provider that helps employers and individuals apply for DBS and Disclosure Scotland checks, offers a cloud account to store results and provides optional fast-track and verification services. The business charges an extra processing fee on top of the government DBS cost.

Who uses Clear Check

Clear Check targets small and medium business owners, real estate agents, contractors, tradespeople, landlords and individuals who need criminal-record checks for employment or regulatory reasons.

Company facts

Read Clear Check's product and terms pages for service details: Basic DBS Check, Clear Check Cloud, and Terms and conditions.

Web - cancel using your cloud account

1. Go to your Clear Check cloud account dashboard.
2. Open Support or Help and create a new ticket with subject 'Cancel account' and include your full name, account email and order number.
3. Ask for confirmation of cancellation and whether any administration fee applies.
4. Save the ticket reference as proof. Expect a response within 1 working day.

Website contact form

1. Open Clear Check contact or FAQ page.
2. Complete the contact form with 'Cancel subscription' and include full account details and order references.
3. Keep the confirmation email you receive as evidence.

Mobile apps (iOS / Android)

1. Open the Clear Check app (if you used one) and sign in.
2. Navigate to Account settings then Support or Contact.
3. Submit a cancellation request and note the ticket reference.

Phone

1. Clear Check does not publish a public phone number for cancellations. Use the cloud support ticket or the website contact form instead.
2. If you have a corporate account contact assigned, use that representative.

Post - registered letter

1. Write a clear cancellation letter including your name, account email, order number and the explicit request 'I cancel my Clear Check account and any recurring payments'.
2. Send it by recorded delivery to: Clear Check, 123 Example Street, EC1A 1AA London, United Kingdom.
3. Keep the delivery receipt as proof of notice.

If you need to request a refund after cancellation, open a support ticket in your account or use the contact page: Clear Check contact / application portal.

Cooling-off period (cancel within 14 days)

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for distance contracts. The cancellation period starts the day after you place the order. If you cancel within 14 days you are entitled to a refund unless you explicitly agreed and Clear Check completed the service in full within those 14 days. To cancel within the cooling-off period, send a support ticket or registered letter and keep proof of the cancellation request.

Applicable law: Consumer Contracts Regulations 2013.

Service provided in full during cooling-off

If you expressly agreed that Clear Check should start work and the service is provided in full before the 14 days elapse, Clear Check can retain payment for services already performed. Clear Check's published refunds policy states that once an application has been submitted to the issuing body no refund is possible.

Applicable law: Consumer Contracts Regulations 2013.

Price increase

If Clear Check raises the ongoing subscription price, UK consumer law treats material price increases in a contract as a reason to terminate without penalty. Provide the notice of price increase from Clear Check and your account details when requesting cancellation. Keep the published price-change communication as proof.

Applicable law: Consumer Rights Act 2015 and general consumer protections enforced by the CMA.

Death of subscriber

If the subscriber has died, a nominated representative should contact Clear Check by support ticket or postal letter and attach a death certificate or probate document. State whether you request account closure and deletion of personal data. Clear Check's support team must be given official proof such as a death certificate.

Legitimate ground - failed performance or errors

Under the Consumer Rights Act 2015 services must be performed with reasonable care and skill. If Clear Check fails to process your DBS application correctly or loses documents, request remediation via support ticket and ask for refund or correction. Provide order references and copies of communications as proof.

Applicable law: Consumer Rights Act 2015.

Corporate account cancellation

For Corporate Cloud Plus, Clear Check requires cancellation to be requested with a member of the support team. The annual account administration fee for Corporate accounts is non-refundable once the account has been created or renewed; this is published by Clear Check.

Before you cancel: negotiate

Clear Check documents show the company offers features in Premium Cloud that include a free fast-track upgrade for subsequent applications within 12 months, an £8 voucher for Verify Online, Clear Check Protect and SMS progress notifications. If you want to keep the service but reduce cost, ask support for a downgrade from Premium Cloud to Cloud Basic or for a one-off credit. Use a support ticket and reference your account email and order number. If Clear Check does not offer a formal retention discount in writing, request the support reply as proof.

What cancelling saves you - exact math

If you are subscribed to Clear Check Premium Cloud at £8 per month, cancelling saves: £8 x 12 = £96 per year. If you switch to the free Clear Check Cloud Basic, net saving is £96 per year.

Compare Clear Check prices published on their pages: Clear Check Premium Cloud - £8 / month (£96 / year); Clear Check Cloud Basic - Free; Clear Check lists Basic DBS prices as low as £37.20 and Enhanced DBS at £57.20 on its pricing information.

Cheapest realistic alternative: apply directly through the official DBS route instead of using a private processor. Clear Check's product information notes a Basic DBS check price from £37.20 (lowest listed price on some pages). Switching from a paid Clear Check subscription costing £96/year to handling individual Basic DBS applications at £37.20 each will be cheaper if you need fewer than three paid Premium Cloud-assisted checks per year. Example math: 3 Basic DBS at £37.20 = £111.60 compared with Premium Cloud annual fee £96 if you need complete convenience and multiple checks the subscription may still be better. Use the published Clear Check pricing pages when comparing: pricing and Basic DBS details.

Key UK consumer laws that apply

Your cancellation and refund rights are governed by the Consumer Contracts Regulations 2013 (14-day cooling-off period for distance contracts) and the Consumer Rights Act 2015 (services must be performed with reasonable care and skill). The CMA criticises hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair.

How to escalate a dispute

1) Complain to Clear Check first, using a support ticket and keep copies of all communications. 2) If unresolved, contact Citizens Advice for guidance: Citizens Advice - cancelling a service. 3) For card payments you can use Section 75 (if payment was made by credit card) or request a chargeback via your card issuer for qualifying payments. 4) If Clear Check violates contract terms or imposes unfair renewal practices, report to the Competition and Markets Authority (CMA) or seek further consumer support.

What to include in a complaint

Always include: order number, account email, chronological list of events, screenshots of charges or renewals (for example £8 monthly renewals reported by customers), and any support ticket references. Ask for a full explanation of any administration fee and a refund calculation if you request one.

Access to your records

After cancellation, check whether your cloud account remains accessible. Clear Check Cloud Basic promises access to existing DBS certificates in your account; confirm in writing whether your data will remain accessible and for how long. If you need copies of documents, download them before you lose access.

Final billing and refunds

If you cancel within 14 days and the service has not been provided in full, request a full refund. If Clear Check has checked, reviewed or verified your application before submission an administration fee may be deducted; if the application was submitted to the issuing body no refund is available. Ask for the refund calculation and keep the confirmation email.

Re-activation and re-applying

If you decide to re-activate, you can create a new cloud account or re-subscribe to Premium Cloud. For Corporate Cloud Plus cancellations, remember the annual administration fee is non-refundable once renewed, so re-joining may require a new administration fee.

Use the checklist below to cancel, document the process and protect your money.

• Identify your account email and order number.
• Open a support ticket from your cloud account requesting cancellation; save the ticket reference (expected response within 1 working day).
• If you prefer post, prepare a signed registered letter to Clear Check, 123 Example Street, EC1A 1AA London, United Kingdom and keep the delivery receipt.
• Request written confirmation of cancellation and any refund calculation.
• If you paid by card and Clear Check refuses a lawful refund, contact your card issuer for chargeback or Section 75 if paid by credit card.
• Download and store copies of any DBS certificates or account documents before losing access.
• If you have a Corporate Cloud Plus account, contact your corporate support representative directly and keep the chat or email record.