Cancel Clear Minds Hypnotherapy the easy way

Service overview

Clear Minds Hypnotherapy offers guided hypnotherapy, guided meditations and downloadable sessions delivered through a website and mobile apps. Content includes sleep sessions, weight loss programmes, stop binge eating tracks and self-help downloads.

How it is delivered

Delivery is digital via the Clear Minds website and mobile apps. Subscriptions unlock streaming and downloadable sessions. The company lists app store pages and a membership portal to access subscriptions.

Company facts

Web cancellation - step by step

1. Go to https://clearminds.com/a/subscriptions/login.
2. Sign in with the account tied to your subscription.
3. Open Account or Subscriptions and locate the active plan.
4. Click Cancel or Manage and confirm cancellation. Save or screenshot the confirmation page.
5. Keep any confirmation email as proof of cancellation.

iOS cancellation - step by step

1. Open Settings on your iPhone and tap your name.
2. Tap Subscriptions, find Clear Minds Hypnotherapy and tap Cancel Subscription.
3. Keep the App Store confirmation email or screenshot as proof.
4. If you were billed by Clear Minds directly through the site rather than Apple, cancel on the website instead.

Android cancellation - step by step

1. Open the Google Play Store, tap your profile and go to Payments and subscriptions.
2. Tap Subscriptions, select Clear Minds and Cancel subscription.
3. Save the Play Store confirmation email or screenshot.

Email cancellation - step by step

1. Send an email to [email protected] from the address on the account.
2. Subject line: Cancel subscription and include your full name, account email and last 4 digits of payment card if known.
3. Request confirmation and keep the reply email as proof.

Post cancellation - step by step

1. Write a signed letter stating you cancel your Clear Minds subscription and include account email and date.
2. Send it by recorded delivery to: Clear Minds Hypnotherapy, 11-12 St. James's Square, SW1Y 4LB London, United Kingdom.
3. Keep the proof of postage and any reply letter.

Moving abroad or relocation

If you move and cannot use the service from your new country, contact [email protected] with proof of relocation such as a utility bill or tenancy agreement. The contract does not list a dedicated relocation rule; you must request termination and include proof. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for online contracts.

Price increase

If Clear Minds increases the price mid-subscription and you do not accept the new price, you can cancel. Provide the original invoice and the new billing notice from Clear Minds to support. Applicable law: Consumer Rights Act 2015 for unfair contract terms and the Competition and Markets Authority guidance on automatic renewals.

Death of the subscriber

Clear Minds terms state they may terminate the agreement if the subscriber dies. Required proof: death certificate and contact details of executor. Clear Minds may close the account on receipt of proof.

Bankruptcy or insolvency

Clear Minds terms allow termination if you take steps towards bankruptcy. Required proof: official insolvency notice or court documents. This follows the contractual termination clause in Clear Minds' terms of service (terms).

Legitimate grounds accepted by Clear Minds

Research shows Clear Minds may terminate the agreement with immediate effect if they suspect you failed to comply with Terms, if you are made bankrupt, if you reach the normal retiring age of 65, become incapacitated, or die. Required proof depends on reason and can include bankruptcy documents, medical evidence, or a death certificate.

End of commitment

If you have an annual plan billed as £59.97, that plan completes at the end of the paid year. For monthly plans at £12.95 the commitment is month-to-month. For quarterly at £29.00 the commitment is three months per billing cycle. Provide your billing statement if contesting a renewal.

14-day cooling-off period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14-day cooling-off period for services bought online. The period starts the day after you enter the contract. If you cancel within 14 days and paid up front, you are entitled to a full refund unless you expressly asked for service to start during the cooling-off period, in which case Clear Minds can retain the cost for services provided. Supporting document: order confirmation and cancellation request. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Research contains no public record of standard retention discounts issued by Clear Minds. The company advises contacting customer service for help if you have an issue. To request retention offers, email [email protected] and ask for a downgrade, pause or refund citing your reason. Document the agent name and keep written confirmation.

What cancelling saves - yearly calculations

Use these exact plan prices from Clear Minds and the yearly math shown.

• Monthly plan: £12.95 x 12 = £155.40 per year saved.
• 3-Month plan billed quarterly: £29.00 every 3 months, 4 payments per year: £29.00 x 4 = £116.00 per year saved. Equivalent monthly £9.67.
• Annual plan: £59.97 per year saved (billed as a single payment of £59.97). Math: £59.97 x 1 = £59.97 per year.
• Lifetime access: one payment £195.95 - cancelling a recurring subscription does not apply to a lifetime purchase; one-off saving equals avoiding future annual fees but the purchase is non-refundable after download per Clear Minds policy unless exception applies.

Cheapest real alternative from competitors: Sussex Therapies & Hypnosis charges £55 for a 60-minute session at the Chichester clinic. This is a single-session, face-to-face alternative priced at £55 per session.

Key consumer laws

United Kingdom consumer protections that apply to Clear Minds Hypnotherapy include the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for the 14-day cooling-off period and the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and protects against unfair contract terms.

Auto-renewal and the CMA

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If you find cancellation difficult or terms unclear, cite CMA guidance when escalating your complaint.

How to escalate

1. Complain to Clear Minds in writing and keep a copy. 2. If unresolved, seek help from Citizens Advice - see Citizens Advice cancellation guidance. 3. For card payments, consider a Section 75 claim or a chargeback via your card issuer if the transaction qualifies. 4. If the dispute involves regulated sectors, contact the relevant ombudsman. Applicable laws: Consumer Rights Act 2015; Consumer Contracts Regulations 2013.

Check access and downloads

After cancellation, verify whether streamed content or downloads remain available. For app-store billed subscriptions, access usually continues until the end of the paid period. For annual plans paid up front, access typically continues until the paid year ends unless Clear Minds specifies earlier termination.

Data and account closure

Request account deletion or data export by emailing [email protected]. Keep a copy of any confirmation. If you want to reuse the same email later, note that past use may affect free trial eligibility, as reported by a customer who was charged for a year despite expecting a trial.

Final billing and refunds

If you cancelled within the 14-day cooling-off period and did not request immediate service, you are entitled to a full refund. If you requested service during cooling-off, Clear Minds can retain payment for the services provided. For digital downloads, Clear Minds states downloads do not come with a refund once accessed, with exceptions such as duplicate orders or rejected orders.

Re-activation

If you re-subscribe later, be aware that previous use may disqualify you from introductory free trials. Keep copies of past receipts in case of disputes.

Follow this checklist to cancel and protect your rights.

• Find your account email and last payment method used.
• Decide cancellation channel: web, Apple, Google Play or email.
• If cancelling online, log in at https://clearminds.com/a/subscriptions/login and take a screenshot of cancellation confirmation.
• If cancelling by email, send [email protected] a signed request with account details and keep the reply.
• If within 14 days of purchase, state you are cancelling under the Consumer Contracts Regulations 2013 and request a full refund if you did not request services.
• Save copies of all communications, proof of postage and confirmation emails.
• If you are charged after cancellation, contact your card issuer to discuss a refund or Section 75 claim where applicable.