Business
£30
/ mois
Monthly Payroll, Quarterly VAT Filing, VAT Registration, Self-Assessment Tax Returns, Dedicated 1-on-1 Accountant, Sole Trader HMRC Registration
Monthly Payroll
Quarterly VAT Filing
VAT Registration
Self-Assessment Tax Returns
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Recipient
Clear Start Accountants
Suite 4, 1 King Street
M2 6AW Manchester United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Clear Start Accountants agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Clear Start Accountants service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Clear Start Accountants service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
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Clear Start Accountants
How to cancel Clear Start Accountants in the UK, your rights, refunds and alternatives. Rating 4.9/5 on Trustpilot.
https://www.clearstartaccountants.co.uk
Manchester, United Kingdom
Professional Services
Cancellation at a glance
| fastest method (name it + why) | Email - [email protected] because it is a direct written channel the company publishes |
|---|---|
| effective delay | Not published by Clear Start Accountants |
| notice period | Not published by Clear Start Accountants |
| cancellation fee (amount or 0) | Not published by Clear Start Accountants |
| minimum commitment | 12 months (prices are billed annually) |
| phone + hours | Not published by Clear Start Accountants |
| postal address for registered letter | Clear Start Accountants, Suite 4, 1 King Street, M2 6AW Manchester, United Kingdom |
What is Clear Start Accountants
Overview
Clear Start Accountants is a Manchester based accounting firm founded in 2019 that provides bookkeeping, tax returns, payroll, VAT filing, CIS and company formation services. The company serves sole traders, limited companies and subcontractors and offers online account management and a client app.
Key services
Services listed by the company include monthly payroll, quarterly VAT filing, VAT registration, self-assessment tax returns, dedicated 1-on-1 accountants, limited company registration and virtual FD support. Xero accounting is included in accountancy packages at no extra cost (Xero normally costs £24/month).
Company facts
| Founded | 2019 |
| Employees | ~10 |
| Headquarters | Manchester, United Kingdom |
| Support email | [email protected] |
| App | Free to download for active clients - app page |
How to cancel Clear Start Accountants
| method | steps summary | estimated time | proof obtained | difficulty (Easy/Medium/Hard) |
|---|---|---|---|---|
| Web (contact form / client portal) | Log into client portal or contact form and send written cancellation request | 24 to 72 hours for acknowledgement (not published exactly) | Email confirmation or portal message screenshot | Easy |
| iOS / Android app | Open the Clear Start app and use support/contact feature to request cancellation (app only for active clients) | 24 to 72 hours for acknowledgement | In-app message or email confirmation | Medium |
| Phone | Call support if a phone number is available in your client paperwork | Immediate call time; acknowledgement may be emailed later | Call log reference; request email confirmation | Medium |
| Send a signed cancellation request to [email protected] | Expect reply within a few business days | Sent email and reply received | Easy | |
| Post (registered letter) | Send a signed letter to the registered postal address | Allow postal delivery time plus business processing - 7 to 14 days | Royal Mail proof of delivery | Easy |
Web cancellation
- Log in to your Clear Start client portal if you have one.
- Locate a contact or support area and submit a written cancellation request stating your company name, client reference and desired cancellation date.
- Save a screenshot of submission and await confirmation by email.
- If no reply within 7 days, send an email to [email protected] referencing your portal submission.
iOS and Android app
- Open the app you have installed from the official app page.
- Use the in-app support or messages to send a cancellation request including your full name and company details.
- Request a written confirmation within the app or by email.
- If no written confirmation arrives within 7 days, escalate by email to [email protected].
Phone
- If you have a phone number in your client paperwork, call and explain you want to cancel with the effective date.
- Ask the agent to confirm cancellation by email and obtain a reference number.
- Log the call time and the name of the person you spoke to.
- If the company cannot provide phone confirmation in writing, follow up with an email to [email protected].
- Compose an email to [email protected] with your full name, company name, client reference and requested cancellation date.
- Attach a signed copy of the request if you can scan or photograph it.
- Send using an address that matches your account and keep the sent message in your mailbox as proof.
- Wait for an email confirmation and save it.
Post
- Write a signed cancellation letter including your details and requested end date.
- Send by registered post to: Clear Start Accountants, Suite 4, 1 King Street, M2 6AW Manchester, United Kingdom.
- Keep the proof of postage and any delivery receipt.
- If no written confirmation within 14 days of delivery, escalate using the complaint route below.
Cancel by reason
Moving permanently (change of country)
If you are moving outside the United Kingdom, provide proof of new permanent address such as a tenancy agreement or utility bill and notify Clear Start Accountants in writing. The Consumer Contracts Regulations 2013 apply to online and off-premises contracts for the 14-day cooling-off period only when the contract was concluded as a distance contract.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - see legislation.
Price increase
If Clear Start Accountants raises your fee mid-contract and you did not agree to the change, you may have the right to terminate for that reason if the contract forbids unilateral increases or contains an unfair term. Keep the announcement email or letter as proof.
Applicable law: Consumer Rights Act 2015 (services must be performed with reasonable care and unfair contract terms may not be binding).
Death of the subscriber
Notify Clear Start Accountants with a death certificate and a short letter from the executor or next of kin requesting termination. Provide the account name and client reference.
Applicable law: Consumer Rights Act 2015 for contract performance obligations.
Legitimate ground (service not provided or poor performance)
If the service is not provided with reasonable care and skill, keep evidence such as copies of incorrect filings or missed deadlines and complain in writing using the company complaint page: Clear Start complaint. If the company does not resolve, you may escalate to Citizens Advice or the Financial Ombudsman Service depending on the service type.
Applicable law: Consumer Rights Act 2015.
End of commitment
Prices are billed annually which implies a 12-month billing cycle. To end at the end of the annual period, notify Clear Start Accountants in writing before your renewal date. Save your notice and any reply email as proof.
Applicable law: Contract terms and the Competition and Markets Authority guidance on auto-renewal.
Cooling-off (14 day right to cancel)
If you signed a contract at a distance or off-premises, you have a 14-day cooling-off period starting the day after the contract is entered into. To exercise it, inform the trader in writing. If you asked Clear Start Accountants to start services during the cooling-off period, the company may keep a proportionate amount to pay for the services already provided.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - see legislation.
Negotiate or save
Before you cancel - negotiate
Research shows no published retention offers by Clear Start Accountants. Ask for a lower tier, a pause or a bespoke package by email to [email protected]. When asking, state your current plan and a target price. If you pay annually, request a pro rata refund for unused months if you accept a downgrade.
What cancelling saves you - math and cheapest alternative
Clear Start Accountants plans and annual costs from the company pricing data:
- Business: £30 x 12 = £360 per year
- Tax Return: £250 per year
- Ltd Company: £120 x 12 = £1,440 per year
- Sub Contractors (CIS): £50 x 12 = £600 per year
- Xero standalone cost (included normally but listed): £24 x 12 = £288 per year (normally)
Cheapest named competitor from the research is Cloud Nine Accountants at £19.50 per month, which equals £19.50 x 12 = £234 per year. Examples of switching savings:
- Switch Ltd Company: £1,440 - £234 = £1,206 saved per year.
- Switch Business: £360 - £234 = £126 saved per year.
- Switch Sub Contractors (CIS): £600 - £234 = £366 saved per year.
To ask for a retention offer, email [email protected] and attach a competitive quote such as Cloud Nine's advertised £19.50/month.
Legal protections and escalation
Your legal rights
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a 14-day cancellation right for distance and off-premises contracts. Services must be performed with reasonable care and skill under the Consumer Rights Act 2015. The CMA treats unclear auto-renewal or hard-to-cancel subscriptions as potentially unfair.
How to escalate
1) Complain to Clear Start Accountants using their complaint page: official complaint and retain all email and post proof.
2) If unresolved, get help from Citizens Advice: cancel a service - Citizens Advice.
3) For qualifying credit card payments, consider Section 75 or a chargeback via your card issuer. For financial services complaints linked to regulated products, the Financial Ombudsman Service may be available.
What to do after cancelling Clear Start Accountants
Access to your data
Request your accounting files and Xero access export in writing. Xero is included in packages so ask for a copy of ledgers and exported CSVs before your account is closed.
Final billing and refunds
If you cancel during the 14-day cooling-off period and paid up front, request a full refund. If services were performed during the cooling-off period at your request, the company may keep an amount proportional to the services provided. For cancellations outside the cooling-off period, request a final invoice and a clear calculation of any retained fees.
Re-activation
If you decide to return, re-onboarding fees are not publicly published. Keep copies of previous invoices and ask for a re-activation quote in writing to compare costs.
Next steps and practical checklist
Use this checklist to cancel and protect your rights.
- Find your client reference and the email you used to sign up.
- Send a signed cancellation email to [email protected] and keep the sent message.
- If you prefer post, send a signed letter by registered post to Clear Start Accountants, Suite 4, 1 King Street, M2 6AW Manchester, United Kingdom and keep proof of postage.
- If you signed remotely, check whether you are within the 14-day cooling-off period and request a refund if so.
- Export your Xero and accounting data before access is removed.
- If you do not receive confirmation within 14 days of your request, follow the complaint steps and contact Citizens Advice.
Plans
Ltd Company
£120
/ mois
Monthly Payroll, Virtual FD Support, Dedicated 1-on-1 Accountant, Registered Business Address, CIS Registration, Quarterly VAT Filing, PAYE Registration, Corporation Tax Return, End-of-Year Accounts, Limited Company Registration
Monthly Payroll
Virtual FD Support
Dedicated 1-on-1 Accountant
Registered Business Address
Sub Contractors (CIS)
£50
/ mois
Dedicated 1-on-1 Accountant, Unlimited Advice, Quarterly VAT Returns, VAT Registration, Free Accounting Consultation, Monthly CIS Returns, CIS Registration, Self-Assessment Tax Return
Dedicated 1-on-1 Accountant
Unlimited Advice
Quarterly VAT Returns
VAT Registration
No commitment. Billoff helps you cancel or adjust your Clear Start Accountants subscription without hunting down every detail alone.
Pros & cons
Pros
Includes Xero accounting platform in accountancy packages at no extra cost (Xero normally £24/month).
Offers a dedicated 1-on-1 accountant for most plans.
Has a client app free to download for active clients and an online dashboard.
Cons
Cancellation terms, notice period and any cancellation fee are not publicly published by the company.
No publicly listed phone number or specific cancellation process details on the pricing page.
Some Trustpilot reviews contain serious negative claims about customer outcomes; see customer reviews section.
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Cloud Nine Accountants
£19.50
/ mois
Subscription-based cloud accounting with transparent monthly pricing and no long contracts.
Fernside Accounting
From £30
/ mois
Online accounting supervised by Chartered Certified Accountants and Chartered Tax Advisers.
TaxRoot
From £34
/ mois
Combines UK accountants with an advanced tech platform and fixed pricing per service.
Countries where Clear Start Accountants is available
Clear Start Accountants is available in many countries. Here are several frequently cited markets:
United Kingdom
Subscription & cancellation
What you should know about Clear Start Accountants subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
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