Cancel Cloudary Holdings the easy way

Overview

Cloudary Holdings Limited is a small publisher and platform operator in the online literature and comics space. The company is listed as a publisher for apps such as WebNovel and is part of the Tencent corporate group.

Business model

Cloudary Holdings publishes apps and provides digital reading services. The WebNovel app is free to download and monetises through in-app purchases and subscription-style features; precise GBP prices for UK customers are not published.

Company facts

Web (account portal) cancellation

1. Sign in to the Cloudary/WebNovel account on the website or app.
2. Open Account, Profile or Subscriptions section.
3. Locate the active subscription and select Cancel or Manage Subscription.
4. Follow on-screen prompts and keep screenshots of the cancellation confirmation.
5. Check email for any confirmation message and save it.

iOS cancellation (Apple)

1. Open Settings on your iPhone or iPad and tap your name.
2. Tap Subscriptions, select the Cloudary/WebNovel subscription, then tap Cancel Subscription.
3. Keep the Apple confirmation email as proof.

Android cancellation (Google Play)

1. Open Google Play Store, tap the account icon, then Payments and subscriptions.
2. Select Subscriptions, find Cloudary/WebNovel and tap Cancel subscription.
3. Keep Google Play confirmation email as proof.

Phone cancellation

1. If a phone support number is listed on your invoice or in the app, call it and request cancellation.
2. Record date and time of the call and ask for a follow-up confirmation email.
3. If no phone is published, use email or post as formal channels.

Email cancellation

1. Send an email from the account owner address to the registered support address with subject Cancel subscription and include account ID, username, date of birth or other ID per terms.
2. Request written confirmation and a final statement showing any refund due.
3. Keep the sent message and any reply.

Post (registered letter) cancellation

1. Write a clear letter with your account details, subscription ID and a signed request to cancel.
2. Send by recorded or registered post to Cloudary Holdings, 45 King William Street, EC4R 9AN London, United Kingdom.
3. Keep the proof of posting and the signed receipt for escalation if needed.

Moving abroad or change of residence

If you permanently move out of the UK and the service cannot be supplied in your new country, provide proof such as a tenancy termination, new utility bill or immigration paperwork and the account will be reviewed for termination. Where the contract contains fixed-term penalties, rely on the Consumer Rights Act 2015 for unfair term protection if the penalty is disproportionate.

Price increase

If Cloudary Holdings raises price beyond what you agreed, you may cancel without penalty if the contract or notice of change gives that right. Provide screenshots of the old price, the new price and the notice. Price-change termination rights are recognised under general consumer protections and unfair terms law in the Consumer Rights Act 2015.

Death of the subscriber

Provide a death certificate and proof of relationship. The account will be closed on receipt of formal documentation; any refund is subject to contract terms and the Consumer Contracts Regulations 2013.

Legitimate grounds accepted by Cloudary Holdings (research)

Research identifies these legitimate grounds: service failures, significant feature changes, price increases beyond thresholds. Provide proof such as screenshots, logs of failures, or notices. Consumer Rights Act 2015 applies to defective service.

End of commitment or fixed term

At the end of any fixed term follow the contract notice period. Research indicates a notice period of 30 to 90 days for many software subscriptions; check your contract for the exact date and send notice by registered post if you need a hard proof of date.

Right to cancel during cooling-off

You have a 14-day cooling-off period for most distance contracts under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel use a clear statement to the trader within 14 days. For statutory details see Digital Markets, Competition and Consumers Act 2024 and the Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Cloudary Holdings retention offers reported in research include discounted rates and enhanced features. To request a retention offer send a clear cancellation notice but add a line asking for a retention proposal and set a 7 day deadline for response. State the competitor price you are prepared to accept and request a written offer by email.

What cancelling saves you - concrete calculation

Compare existing plans from competitors to find savings. Example annual cost calculations: Grosvenor.Solutions 149 x 12 = £1788 per year. Verity 199 x 12 = £2388 per year. Flare 550 x 12 = £6600 per year. Greymill 100 x 12 = £1200 per year. The cheapest competitor is Greymill at £100 monthly or £1200 annually. If you are on the Grosvenor.Solutions tier at £149 monthly switching to Greymill saves 149 x 12 - 100 x 12 = £1788 - £1200 = £588 per year.

Key UK laws and regulator

The main UK protections are the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Competition and Markets Authority (CMA) enforces rules on unfair subscription practices. New subscription protections are in the Digital Markets, Competition and Consumers Act 2024; see the enacted provisions at Digital Markets, Competition and Consumers Act 2024 and cooling-off rights at Digital Markets cooling-off rights.

Cancelling during the cooling-off period

The Consumer Contracts Regulations 2013 give a 14-day right to cancel most online contracts with a full refund. If you asked the trader to start a service within the 14 days and lost the right to cancel, you will have acknowledged that loss in your order. If the service has begun and you cancel within the cooling-off period you are generally due a refund for unused time subject to proportional deductions for the service already supplied.

Escalation steps

First send a formal complaint to Cloudary Holdings with proof. If unresolved, contact Citizens Advice and complain to the CMA if you think cancellation is made unduly hard. For card payments consider a chargeback via your card issuer or Section 75 claim if applicable. If the service is regulated by a specific ombudsman, escalate there after trading complaint steps fail.

Check access and data retention

Immediately after cancellation verify which content remains accessible. Export or back up any purchased content you want to keep. Request data deletion if you want your personal data removed; ask Cloudary for confirmation in writing and keep the reply.

Final billing and refunds

Expect a pro-rata refund for any prepaid unused service time unless your contract states otherwise. For cancellations within the 14-day cooling-off period you are entitled to a full refund for services not fully performed. Keep all invoices and the cancellation confirmation for at least 6 months.

Re-activation and account closure

If you plan to return, note that re-activation may require a new contract and prices may change. If you want a full account deletion request that specifically and retain the confirmation. For payment disputes seek a chargeback if the trader refuses a lawful refund.

Use this checklist to cancel and protect your rights.

• Locate your account ID, billing email and the date you subscribed.
• Decide the cancellation method (App Store, Google Play, email or registered post).
• If cancelling in the app, capture screenshots of the cancellation confirmation and the active subscription page.
• If cancelling by email, send from your registered address and request a written confirmation within 7 days.
• If cancelling by registered post, send to Cloudary Holdings, 45 King William Street, EC4R 9AN London, United Kingdom and keep the receipt.
• Within 14 days check eligibility for a cooling-off refund under the Consumer Contracts Regulations 2013.
• If you are charged incorrectly after cancellation, raise a dispute with your bank for chargeback or Section 75 where eligible.
• Save all correspondence for escalation to Citizens Advice or the CMA.