Cancel Clue Plus the easy way

Overview

Clue Plus is the premium subscription tier for the Clue menstrual tracking app. It adds advanced predictions, deeper personalised insights and additional tracking categories to the free Clue service.

Core benefits

Clue Plus offers advanced fertility tools, pregnancy and perimenopause content, expanded tracking categories and wearable integrations for more data-driven cycle predictions.

Company facts

Web subscription (Paddle)

1. If you purchased at helloclue.com, Clue uses Paddle for payments.
2. Email Paddle at [email protected] or use the Paddle chatbot at https://paddle.net to request cancellation.
3. Keep the Paddle confirmation email as proof.

iOS (Apple App Store)

1. Open Settings on your iPhone.
2. Tap your name, then Subscriptions.
3. Select Clue and tap Cancel subscription, then confirm.
4. Save the Apple cancellation confirmation email or screenshot for proof.

Android (Google Play)

1. Open the Google Play Store app.
2. Tap your profile icon, then Payments & subscriptions, then Subscriptions.
3. Select Clue and tap Cancel subscription.
4. Save the Google Play cancellation confirmation for proof.

Email

1. For web purchases contact Paddle at [email protected] or use their chatbot as Clue directs in support.
2. For account questions contact Clue via in-app support or the support pages.
3. Keep all replies as written proof of cancellation requests.

Post (registered letter)

1. Address a signed cancellation request to: Clue Plus, Crown Way, CF14 3UZ Cardiff, United Kingdom.
2. Send by registered post and keep the delivery receipt.
3. State your full name, email associated with the Clue account and the subscription start date.

Cooling-off (14-day right for distance contracts)

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give UK consumers a 14-day cooling-off period for contracts concluded at a distance. If you cancel within 14 days you are entitled to a full refund from the payment processor used to buy the subscription. If the service began within the 14 days and you used paid features, you may be liable for the cost of services used up to cancellation.

Required proof documents: proof of purchase, date of contract, payment receipt. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Clue Plus increases the subscription price during an active term and the contract or terms allow unilateral increases without a right to exit, you may still have remedies under the Consumer Rights Act 2015 if the change is unfair. Keep the notice of price increase and your original terms.

Required proof documents: copy of the price change notice, original terms or receipt. Applicable law: Consumer Rights Act 2015.

Death of the subscriber

If the paying subscriber dies, estates typically cancel subscriptions by contacting the payment provider or Clue support and providing a death certificate and proof of authority to act for the estate.

Required proof documents: death certificate and executor or administrator identification.

Moving or change of residency

Changing residency does not automatically cancel a subscription. If the change places you outside Clue Plus service terms or payment region and you rely on statutory cooling-off rules for a recent purchase, use the 14-day right to cancel where applicable.

Required proof documents: proof of new address and proof of purchase if exercising cooling-off. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Legitimate grounds accepted by Clue (research-based)

Clue processes cancellations through the payment provider for web purchases and requires store-level cancellation for App Store and Google Play purchases. Clue recognises trials and bundled subscriptions from wearables and instructs users to cancel via Paddle at [email protected].

Required proof documents: transaction ID for bundled offers, wearable order confirmation. See Clue confirmations: Clue support - bundled trial.

End of commitment

For subscriptions that auto-renew indefinitely, cancel at least 24 hours before the renewal time to prevent the next period being charged. Keep confirmation of cancellation to prove you met the notice period.

Required proof documents: cancellation confirmation from the store or payment provider. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before cancelling: negotiate

Clue runs promotional offers such as limited-time discounts and third-party promotions. Research shows examples of promotions including 25% off Clue Plus and partner offers like 'LowdownxClue' giving 100% off the first 12 months. To request a retention offer, contact the payment provider used for purchase (Paddle at [email protected] for web purchases) or check in-app support for possible offers. Keep all written replies.

What cancelling saves you - concrete math

Monthly Clue Plus: £7.99 per month. Annual Clue Plus: £23.99 per year.

Saving by cancelling a monthly plan: £7.99 x 12 = £95.88 per year. If you switch from monthly to annual you save: £7.99 x 12 - £23.99 = £71.89 per year.

Cheapest real alternative from competitors (research data): Apple Health or Google Fit as free options at £0 per year. Keepr is listed in research at £9.00 per month but is not a menstrual-tracking app; it costs £9.00 per month.

Key UK consumer law

The Consumer Rights Act 2015 requires digital services to be provided with reasonable care and skill. The Competition and Markets Authority (CMA) enforces rules on automatic renewals and unfair contract terms for subscriptions.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14-day cooling-off right for distance contracts. If you cancel within 14 days and the purchase was made online, contact the payment processor for a refund. If the service started with your explicit consent, you may owe the cost for the period used.

Escalation steps

If Clue or its payment provider refuses a lawful refund: first complain to the trader and payment processor, then contact Citizens Advice for guidance, and if payment was made by credit card you may consider Section 75 or chargeback via your card issuer. If you believe Clue uses hard-to-cancel practices, contact the CMA with details.

Access after cancellation

After you cancel, you keep access to paid features until your paid period ends. Example: if you cancel a yearly subscription three months after purchase, you retain access for the remaining nine months.

Data and account

Canceling Clue Plus does not delete your data. Data retention and protection remain the same for premium and freemium users. Deleting your Clue account does not automatically cancel an active Clue Plus subscription; you must cancel the subscription separately.

Re-activation

You can re-subscribe at any time through the same channels used to buy the subscription. If you re-subscribe before an expired period ends, check billing dates in the store or payment provider to avoid overlapping charges.

Follow this checklist to cancel Clue Plus and protect your refund rights.

• Identify where you bought the subscription: App Store, Google Play, or helloclue.com.
• If you bought via App Store, cancel through iPhone Settings > Subscriptions.
• If you bought via Google Play, cancel in the Google Play Store app under Subscriptions.
• If you bought via helloclue.com, contact Paddle at [email protected] or use the Paddle chatbot and keep email confirmation.
• If you want a refund within 14 days, exercise the cooling-off right and provide proof of purchase.
• Do not delete your Clue account before cancelling the paid subscription unless you have already cancelled billing and obtained confirmation.
• Save all confirmation emails, screenshots, and the registered post receipt if you used post.