Cancel Clue the easy way

Core service

Clue is a menstrual health app developed by BioWink GmbH that tracks periods, symptoms and fertility patterns. Clue offers a free tier plus a paid subscription called Clue Plus with advanced predictions and personalised insights.

Main features

Clue provides period tracking, cycle predictions, symptom logging (pain, energy, mood, sleep, sex drive, discharge), integration with wearables, and educational content including Clue Conceive and perimenopause guidance.

How Clue is sold

Clue subscriptions are sold through the Clue website and via the Apple App Store and Google Play Store. Payments for web purchases are handled by Paddle (Clue's merchant of record).

Web (Clue purchased at helloclue.com)

1. If you bought on the Clue website, contact Paddle (Clue's merchant of record) by emailing [email protected] or using their online chatbot as explained in Clue help: How can I cancel my subscription purchased at helloclue.com.
2. Provide your purchase email, order number and the reason for cancellation.
3. Wait for an email confirmation from Paddle; refunds are processed by Paddle per their terms.

iOS - Apple App Store

1. Open Settings on your iPhone.
2. Tap your name, then Subscriptions.
3. Find Clue or Clue Plus and tap Cancel Subscription.
4. Keep the Apple confirmation email as proof. Apple handles billing and refunds for App Store purchases.

Android - Google Play Store

1. Open the Google Play Store app on your device.
2. Tap your profile icon, then Payments & subscriptions > Subscriptions.
3. Select Clue or Clue Plus and tap Cancel subscription.
4. Save the Google confirmation email for your records.

Email (Clue support)

1. Email [email protected] for account or technical help; include your account email and subscription details.
2. Clue support can advise whether your purchase was via web or store and direct you to Paddle or the relevant app store.
3. If requested, Clue support will forward instructions but web refunds remain via Paddle.

Post (registered letter)

1. Write a signed cancellation request including your name, account email and order details.
2. Send by registered post to: Clue, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the registered post receipt as proof of delivery.

Moving abroad or change of residence

If you move and no longer need the service, you should cancel via the method used to subscribe (App Store, Google Play or Paddle). Provide proof of new residence if a refund is requested for unused time; examples of proof are a utility bill or official change-of-address document. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - cooling-off rights may apply.

Price increase

If Clue raises the subscription price during an ongoing contract and you did not agree to the change, you can cancel before the new price takes effect. Keep the price change notice and your cancellation confirmation email as proof. Applicable law: Consumer Rights Act 2015 concerning unfair contract terms and the CMA guidance on auto-renewal and price changes.

Death of the subscriber

For account closure after a subscriber death, contact [email protected] with a copy of a death certificate and the account email. Clue's support team will advise on account data handling and closure. Applicable law: Data handling follows privacy policy and local estate procedures; no specific statute provided by Clue.

Legitimate ground accepted by Clue

Clue accepts cancellations via the app deletion for free accounts and via Paddle for web subscriptions. If you used the free service with an account, delete your account in the app to terminate the contractual relationship. If you used Clue without an account, delete the app from your device. Applicable law: Consumer Contracts Regulations 2013 when the contract is a distance contract.

End of commitment

If you subscribed for a fixed term (monthly or annual), cancellation must happen before renewal to avoid auto-renewal. For indefinite terms after the initial period, Clue requires at least 24 hours notice to the end of each subscription month. Save the app store or Paddle confirmation email as proof. Applicable law: Consumer Contracts Regulations 2013 and CMA guidance on automatic renewal.

Cooling-off period (14 days)

If you bought a subscription online, you have a 14-day cooling-off right to cancel for a full refund under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, subject to the digital content exception if you consented to immediate access. If you asked for immediate service during the 14-day period, the trader may charge for services provided up to cancellation. For web purchases contact Paddle at [email protected] and consult Citizens Advice: Cancelling a service you have arranged. Applicable law: Consumer Contracts Regulations 2013.

Before cancelling: negotiate

Clue does not publish standard retention offers. No specific retention discounts are reported in public support materials. To ask for a retention offer, email [email protected] or contact Paddle if you bought on the web ([email protected]). State your account email, current plan (monthly or annual), and ask if any alternative pricing, a trial extension or an annual discount is available.

What cancelling saves you - precise math

Clue Plus UK prices from Clue support are: monthly £7.99 and annual £23.99. Yearly cost for monthly billing: 7.99 x 12 = £95.88 per year. Annual plan cost: £23.99 per year. Savings when switching from monthly to annual: 95.88 - 23.99 = £71.89 per year. If you cancel Clue Plus entirely and use the free plan, you save the full subscription amount. Example savings:

• Cancel monthly Clue Plus: 7.99 x 12 = £95.88 saved per year.
• Cancel annual Clue Plus (already paid): 0 immediate saving until renewal; cancel before renewal to avoid next charge.

Cheapest alternative among listed competitors: Engager.app starts at £9+ per month (research listing), which is 9 x 12 = £108 per year at the advertised starting price. Gather360 costs £24.99 per month = £299.88 per year. Choosing Clue Plus annual at £23.99 is less than Gather360 monthly and less than Engager.app starting annual shown here.

Key UK consumer law

Primary UK protections are the Consumer Rights Act 2015 (services performed with reasonable care and skill; unfair contract terms unenforceable) and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (14-day cooling-off period for distance contracts). The Competition and Markets Authority (CMA) enforces rules on unfair auto-renewal and hard-to-cancel subscriptions.

Cooling-off and digital content

The Consumer Contracts Regulations 2013 gives a 14-day right to cancel online purchases with a refund, but the right may be waived for digital content if you consent to immediate access. For details see the UK legislation page: Cooling-off rights (legislation).

How to escalate if Clue or the store refuses

1) Complain to the trader first ([email protected] or [email protected]). 2) If unresolved, get guidance from Citizens Advice: Cancelling a service you have arranged. 3) For card payments, consider a chargeback with your card issuer or Section 75 claim for qualifying payments. 4) Report suspected unfair practices to the CMA.

Check access and final billing

After cancellation you typically retain access until the end of the paid period. If you cancelled via web (Paddle), keep the Paddle confirmation email. If you cancelled via the App Store or Google Play, keep the store confirmation email as proof.

Data and account deletion

To delete account data for free accounts, delete your account in the Clue app. If you used Clue without an account, remove the app from your device to stop local tracking. For requests about data retention or export, contact [email protected] with your account email.

Re-activation and resubscription

You can resubscribe at any time through the original purchase channel. If you resubscribe within the same account, you may regain stored data if the account was not deleted. If you deleted your account, create a new account to start again.

Follow this checklist to cancel Clue cleanly and keep proof.

• Identify how you subscribed: App Store, Google Play, or helloclue.com (Paddle).
• If App Store, cancel in iPhone Settings > Subscriptions and save Apple confirmation email.
• If Google Play, cancel in Google Play > Subscriptions and save Google confirmation email.
• If web purchase, contact Paddle at [email protected] or use their chatbot and save Paddle's email confirmation.
• If you want a refund, request it from the store (Apple/Google) or from Paddle for web purchases; Clue cannot process App Store refunds directly.
• For data deletion, remove your account in the Clue app and keep any data export you need before deletion.
• If you face refusal, get advice from Citizens Advice and consider a bank chargeback or Section 75 claim if eligible.