Cancel Coaches Voice the easy way

Service overview

Coaches Voice runs the Coaches Voice Academy and other products aimed at professional coaching education and content. The platform provides coaching session plans, video lessons, masterclasses and webinars designed for football coaches, clubs and associations.

Main products

The key consumer product is Coaches Voice Academy, offered as membership plans including a Premium Membership at £11.99 per month or £119.99 per year. Coaches Voice also runs tours and other services with separate terms.

Company facts

Web - cancel inside your account

1. Open your account at the Coaches Voice Academy dashboard.
2. Go to Billing or Membership section in your dashboard.
3. Select the active subscription and choose Cancel or Do not renew.
4. Follow on-screen confirmations; keep any confirmation email or screenshot.
5. For official contractual terms see Coaches Voice terms.

iOS - cancel via Apple

1. Open the App Store on your iPhone or iPad.
2. Tap your profile, then Subscriptions.
3. Select Coaches Voice subscription and choose Cancel Subscription.
4. Keep the App Store confirmation email as proof.

Android - cancel via Google Play

1. Open Google Play Store and tap menu > Subscriptions.
2. Select Coaches Voice and Cancel subscription.
3. Save the Google Play confirmation email.

Email

1. Send a clear request to [email protected] with subject "Cancel subscription" and include your account email and last 4 digits of the card used.
2. Request written confirmation of cancellation and the effective date.
3. Keep the reply for records; if no reply within 5 business days escalate.
4. See the support portal at Coaches Voice support.

Post (registered letter)

1. Write a signed instruction including your full name, account email, subscription ID and request to Cancel subscription.
2. Send by recorded delivery to Coaches Voice, Upper Teddington Road, KT1 4DY Kingston upon Thames, United Kingdom.
3. Keep the proof of posting and delivery receipt.
4. For Tours, Coaches Voice recommends recorded delivery in their tours terms: Tours terms.

Cooling-off (change of mind within 14 days)

Right: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14-day cooling-off period for online contracts. If you notify Coaches Voice within 14 days you are entitled to a refund of payments received, unless you expressly agreed to immediate access to digital content and lost the right to cancel.

Required proof: booking date or order confirmation and a clear written cancellation (email or letter). Reference: Consumer Contracts Regulations 2013.

Price increase

Right: If Coaches Voice raises the price mid-contract for an ongoing fixed term, you can cancel if the change is not part of the contract terms. Check your contract for price variation clauses.

Required proof: copy of original terms, notification of price increase from Coaches Voice and your cancellation request. Applicable law: Consumer Rights Act 2015 for unfair contract terms.

Death of subscriber

Right: In event of a subscriber's death, contractual obligations cease with estate administration; contact support and provide documentation.

Required proof: copy of death certificate and proof of authority (executor documents). Applicable law: general contract law and estate processes.

Legitimate grounds accepted by Coaches Voice

From research Coaches Voice accepts standard contract reasons and enforces no refund if terminated for breach by the user. Tours specifically require written cancellation received at their offices for certain refunds. Provide documentary proof such as medical evidence or executor paperwork where relevant.

Required proof: supporting documents specific to the reason and written request. See Tours terms.

End of commitment / non-renewal

Right: You may cancel before the next Subscription Term to avoid renewal by cancelling via the billing section in your dashboard. If you cancel during an active term you retain access until the term ends. Required proof: confirmation from dashboard or written confirmation from support. Applicable law: Consumer Contracts Regulations and company terms at official terms.

Before cancelling: how to ask for retention offers

Reported retention offers: Research did not identify explicit, published retention discounts or downgrade offers from Coaches Voice. To request a retention offer use [email protected] or the dashboard chat requesting a promotional discount or to pause your subscription. Suggested message: state your account email, subscription plan and ask for a discount or pause for a specific period. Keep any written offer as proof.

How much you save by cancelling

Premium Monthly cost: £11.99 per month. Annual Premium cost: £119.99 per year.

Math: £11.99 x 12 = £143.88. Annual price £119.99. Saving when choosing annual vs monthly: £143.88 - £119.99 = £23.89 per year.

If you cancel a monthly subscription instead of renewing, stopping monthly payments saves £11.99 per month or £143.88 per year.

Cheapest alternative from listed competitors: Leadership Services monthly plan at £500.00 per month or £6,000.00 per year. That is substantially more expensive than Coaches Voice Premium: £11.99 per month vs £500.00 per month.

Key UK consumer law

Applicable laws include the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Consumer Protection (Regulation of Digital Markets) Act 2024 adds protections for subscription contracts and cooling-off rights. See the official legislation at Consumer Contracts Regulations 2013 and Digital Markets Act 2024 - cooling-off.

Specific protections

The Consumer Contracts Regulations give a 14-day cooling-off period. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms including disproportionate cancellation penalties. The Competition and Markets Authority flags unclear auto-renewal and hard-to-cancel subscriptions as potentially unfair.

How to escalate

1) Complain to Coaches Voice via [email protected] or the support portal.

2) If unresolved, contact Citizens Advice for guidance on your case and next steps.

3) For payments by credit card, consider Section 75 or chargeback with your card issuer where eligible.

Access and final billing

After cancelling in the dashboard you keep access until the end of your paid Subscription Term. Cancelling prevents future renewals. Coaches Voice states there are typically no refunds for partial terms unless statutory rights apply.

Data and account re-activation

Your account data and access history remain under Coaches Voice control. To re-activate, sign in and choose a plan or contact support to restore access. Request written confirmation of re-activation or final billing if you need proof.

Receipts and evidence

Keep screenshots of the dashboard cancellation page, any confirmation emails and postal delivery receipts. For refunds under the 14-day cooling-off period, the trader must reimburse payments within 14 days of being informed of the cancellation under the Consumer Contracts Regulations.

Use this checklist to cancel cleanly and keep evidence.

• Log in to your Coaches Voice account and go to Billing.
• Cancel subscription in the dashboard and take a screenshot of the confirmation page.
• Save any confirmation email from Coaches Voice or App Store/Google Play.
• If you purchased via Apple or Google, cancel through the respective app store and save their confirmation emails.
• If you want a formal record, send a signed registered letter to Coaches Voice, Upper Teddington Road, KT1 4DY Kingston upon Thames and keep the proof of delivery.
• If you request a refund under the 14-day cooling-off period, state the order date and request reimbursement to the original payment method; allow 14 days for the refund.
• If you cannot resolve the issue, contact Citizens Advice and consider card chargeback or Section 75 for qualifying credit card payments.