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We generate and send your cancellation letter to Cognito by registered mail
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Digital registered letter with receipt of acceptance
Subject : Cancellation of Cognito agreement
Clear UK guide to cancel Cognito subscriptions, refunds and your rights in 2026. Steps, address, prices and escalation paths.
| fastest method (name it + why) | Account settings on the web - immediate processing inside the dashboard and Pro access continues until end of current billing period |
|---|---|
| effective delay | Service continues until the end of the current billing period; no later than the next billing date |
| notice period | Notice must be given before the next billing date - specific days not published by Cognito: Not published by Cognito |
| cancellation fee (amount or 0) | £0 |
| minimum commitment | Monthly plans - no minimum. Annual plans - 12 months |
| phone + hours | Not published by Cognito |
| postal address for registered letter | Cognito, Crown Way, CF14 3UZ Cardiff, United Kingdom |
Cognito provides identity verification and user authentication functionality for businesses. The product is published by Blockscore, Inc., now part of Plaid, Inc., and is targeted at companies that need KYC and authentication features.
Cognito is used for user registration, social identity and SAML/OIDC federation, password-based authentication and advanced security controls on paid plans.
| Legal name | Blockscore, Inc. |
| Founded | 2013 |
| CEO | Alain Meier |
| Support email | [email protected] |
More product and legal information is available from the official site: https://cognitohq.com/.
| method | steps summary | estimated time | proof obtained | difficulty (Easy/Medium/Hard) |
|---|---|---|---|---|
| Web (account settings) | Log in, go to subscription or billing, choose cancel or turn off auto-renew | 5-20 minutes | On-screen confirmation and email receipt (if sent) | Easy |
| Send a clear cancellation email to the support or refund address | 10-30 minutes to write; reply times vary | Email send receipt and reply from support | Medium | |
| Post (registered letter) | Send a signed letter stating cancellation date by Recorded Delivery | 3-7 working days delivery + processing | Royal Mail recorded delivery receipt and signed acceptance | Easy |
| Phone | Call support (if number available) and request cancellation | 5-30 minutes | No guaranteed written proof unless call is recorded | Hard |
Rule: A change of address is not an automatic legal ground for contract termination unless it prevents performance. Required proof: a copy of new address documentation such as a tenancy agreement or utility bill. Applicable law: Consumer Rights Act 2015 governs contract performance obligations.
Rule: If Cognito raises the price and you receive notice, you are allowed to cancel if the contract permits unilateral increases. Required proof: the price change notice from Cognito and your account statement showing previous payments. Applicable law: The Consumer Contracts Regulations and the Consumer Rights Act 2015 prohibit unfair contract terms; challenge increases that were not clearly agreed.
Rule: Death is a legitimate reason to terminate contracts. Required proof: death certificate and proof of the executor or next of kin authority. Applicable law: Consumer Rights Act 2015 and standard contract law principles.
Rule: Cognito accepts cancellation requests submitted through account settings, email to [email protected] or by post. Required proof: account identifier and signed request or email confirmation. Applicable law: Digital Markets, Competition and Consumers Act 2024, cooling-off rights provisions.
Rule: Annual plans bind you for 12 months. To avoid renewal, give notice before the renewal date. Required proof: cancellation confirmation or registered post receipt. Applicable law: The Digital Markets, Competition and Consumers Act 2024 requires an end of contract notice and refunds for overpayments where due: see section 261.
Rule: UK consumers have a 14-day right to cancel online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Required proof: written cancellation within 14 days to the cancellation or refund address. Note: the right is lost if the service began with your express consent. Applicable law: Consumer Contracts Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024 cooling-off provisions at 2024 cooling-off rights.
Known retention offers: No specific retention discounts or offers by Cognito were reported in the research. How to ask: contact support at [email protected] and include your account name, usage metrics and a clear retention request. Example message: "I am considering cancelling. Please offer any retention discount or plan that reduces my monthly cost from £0.05 per MAU to a lower rate for 12 months." Save all replies.
Example scenario: a Plus subscription with advanced security features billed at £0.05 per monthly active user (MAU). For 1,000 MAUs the cost is:
Monthly: 1,000 MAU x £0.05 = £50 per month.
Yearly: £50 x 12 = £600 per year.
Cheapest alternative named in this guide: Firebase Authentication is free for common auth features: Monthly £0, Yearly £0.
Annual saving by switching from Cognito Plus at 1,000 MAUs to Firebase Auth: £600 - £0 = £600 per year.
If you use Lite/Essentials under the free tiers (10,000 MAUs free), cost may already be £0 for many use cases. Confirm your MAU count before cancelling.
The main laws are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Digital Markets, Competition and Consumers Act 2024 introduced stronger cooling-off rules for subscription renewals. See the official texts: Consumer Contracts Regulations 2013 and Digital Markets 2024 cooling-off rights.
Right to cancel within 14 days for online purchases under the Consumer Contracts Regulations 2013. The right is lost for supplied digital content if you agreed that supply starts immediately. No penalty or charge may be imposed for cancelling under the 2024 Act. Traders must provide an end of contract notice and refund any overpayment under section 261: section 261.
Step 1: Complain in writing to Cognito at [email protected] and keep evidence. Step 2: If unresolved, seek help from Citizens Advice for next steps. Step 3: Use your card issuer for chargeback or Section 75 where applicable for qualifying card payments. The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions as unfair; report persistent refusal to make cancellation easy to the CMA.
Keep the cancellation confirmation and check your bank or card statements for the last billed amount. If you cancelled within a billing period, access usually continues until the end of that period.
Export any user data you need before deletion. Request account deletion in writing to [email protected] and keep the deletion confirmation.
To reactivate, sign in and choose a plan or contact support. Re-activation terms and historical data retention are determined by Cognito policy; request clarity in writing before cancelling if you may return.
Follow this checklist to ensure a clean cancellation.
£0
/ mois
Free for the first 10,000 MAUs per month for direct sign-ins and social identity providers. Basic registration, authentication and management features.
£0
/ mois
Free for the first 10,000 MAUs per month. Includes managed login, passwordless login, customisable access tokens and disallowing password reuse.
from £0.05 per MAU
/ mois
Includes risk-based adaptive authentication, compromised credentials detection and advanced security exports. Advanced security pricing is additional to base MAU prices.
No commitment. Billoff helps you cancel or adjust your Cognito subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£249
/ mois
Unified platform for UK professional practices with UK-based support and billing.
£0
/ mois
Offers free authentication features suitable for many apps; lacks built-in enterprise KYC workflows.
£23
/ mois
Developer-oriented identity platform with paid tiers for additional features and enterprise plans.
Cognito is available in many countries. Here are several frequently cited markets:
What you should know about Cognito subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
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