Cancel Complete Save the easy way

Service overview

Complete Save (Complete Savings) is a subscription cashback and discount service that charges a monthly membership fee of £18 and promises cashback and discounts at partnered retailers. The membership advertises cashback up to £250 per month and other rewards such as discounted gift cards.

Who uses it

The service targets online shoppers who want cashback and discounts when they buy from participating merchants. The stated benefits include access to promotions at over 1,000 retailers and a potential Monthly Bonus equivalent to the membership fee under certain conditions.

Quick company facts

Web - cancel from your Profile

1. Open completesavings.co.uk and sign in to your account.
2. Go to the Profile or Membership section and select "Cancel membership" or complete the cancellation form visible on your account page.
3. Follow the on-screen steps until you receive a confirmation message. Take a screenshot or save the confirmation text.

iOS - cancel via mobile browser

1. Open Safari or your preferred browser and go to completesavings.co.uk.
2. Sign in, then follow the same Profile cancellation steps as the web method.
3. Save a screenshot of the confirmation shown on screen.

Android - cancel via mobile browser

1. Open Chrome or your preferred browser and go to completesavings.co.uk.
2. Sign in, access Profile, and select "Cancel membership". Complete the prompts.
3. Keep a screenshot or request an email confirmation from support.

Phone

1. Call 0800 389 6960 between 08:00-20:00 Monday to Friday or 09:00-16:00 Saturday.
2. Tell the agent you want to "cancel membership" and request a cancellation reference or confirmation email.
3. Write down the agent name, time and reference number. Email [email protected] to request written confirmation if none was given.

Email and chat

1. Send a clear cancellation request to [email protected] or [email protected] with your full name, email used to register, and a statement "Please cancel my Complete Savings membership immediately".
2. Keep the sent email and any reply as proof.
3. Use the website chat icon and select "cancel membership" for an immediate chat transcript; save the transcript.

Post / Cancellation form

1. Download and complete the cancellation form via the website FAQ or Terms pages.
2. Send the form by recorded delivery to PO Box 5305, Lancing, BN11 9WD or to Complete Save, Crown Way, CF14 3UZ Cardiff.
3. Keep proof of postage and expect your correspondence to be redirected to customer service representatives operating from outside the UK.

Cooling-off period (14 days)

If you bought the membership online or over the phone, you have a 14-day automatic right to cancel under the Consumer Contracts Regulations 2013. You do not need to give a reason. If you cancel within 14 days you are entitled to a full refund of payments made, unless you expressly requested that services begin during the cooling-off period. If services were provided at your request during the cooling-off period, the company may keep an amount proportionate to the service provided. The company must process refunds within 14 days of receiving your cancellation notice.

Applicable law: Consumer Contracts Regulations 2013.

Price increase

Complete Save does not publish a specific internal rule about cancelling for price increases in the source research. Under the Consumer Rights Act 2015, a unilateral price increase may be challenged if the contract term is unfair. If you believe a price increase is unfair, send a written complaint and request termination without penalty. Keep copies of the contract terms or emails showing the old price and the new price.

Applicable law: Consumer Rights Act 2015.

Death of the subscriber

If the subscriber has died, contact customer service and provide the death certificate and proof of your authority (executor or administrator documentation). The research does not publish Complete Save's specific process for bereavement cases; prepare a certified copy of the death certificate and a letter explaining the relationship and authority to act.

Moving abroad

The research does not list a formal relocation policy. If you move overseas and cannot use the UK service, contact [email protected] with proof of new address (utility bill or official document) and request cancellation. Your statutory rights for online services remain governed by the original contract terms and the Consumer Contracts Regulations 2013 if the contract was concluded online.

End of commitment

Complete Save membership shows no minimum commitment period in public sources. If you have a fixed-term or promotional trial, check the terms provided at signup or in terms and conditions. If the contract specifies a minimum period, the terms will state how to cancel after that date.

Legitimate ground and proof required

The company did not publish a list of accepted legitimate grounds in the research data. For any special ground you rely on, be prepared to supply supporting documents: invoices, bank statements, correspondence, or medical letters. For disputes about unauthorised charges keep your bank statement showing the charge and any order ID related to the merchant.

Before you cancel: negotiate

Reported retention offers are not listed in the research data. If you want a retention offer, call 0800 389 6960 and ask to speak to Retentions or a supervisor. Ask for a waiver of the fee, a free trial extension or a refund for the latest month. Use these exact phrases in your request: "I would like a retention offer to keep my membership" and "Please confirm any offer in writing." If the agent refuses, request a cancellation reference and follow the cancellation steps in this guide. Keep all written replies.

What cancellation saves you - yearly calculation

Complete Save monthly price: £18 per month.

Yearly cost calculation: 18 x 12 = £216 per year.

Alternative cheapest competitor from the research: Keeper99 at £33.25 per month or £399 per year (33.25 x 12 = £399). Switching to Keeper99 would increase your annual spend by 399 - 216 = £183 per year.

Monthly Bonus note: Complete Save advertises a Monthly Bonus of up to £180 per year equal to the membership fee if you meet specific conditions. If you qualify for the full Monthly Bonus, the effective net cost can be reduced. The terms for the Monthly Bonus are specified at signup.

Key UK consumer law

For online purchases and subscriptions the Consumer Contracts Regulations 2013 gives you a 14-day cooling-off period and a right to a refund for services bought online or over the phone. The Consumer Rights Act 2015 requires services to be carried out with reasonable care and skill and protects you against unfair contract terms.

What to do if Complete Save refuses to cancel or refund

1) Complain directly to Complete Save using [email protected] or by post. 2) If unresolved, get free advice from Citizens Advice: Cancelling a service - Citizens Advice. 3) For card payments consider Section 75 or a chargeback via your card issuer for qualifying transactions. 4) If terms look unfair or the company is hard to cancel, you can report concerns to the Competition and Markets Authority which flags hard-to-cancel subscriptions as potentially unfair.

Statutory deadlines

If you cancel within the 14-day cooling-off period, the company must process your refund within 14 days of receiving your cancellation notice under the Consumer Contracts Regulations 2013. For digital content you may lose the right to a refund if you gave express consent to begin downloading or streaming.

Access and benefits

After cancellation you will lose access to membership benefits immediately unless the terms state otherwise. Cashback already earned but not yet disbursed will be automatically disbursed to your registered bank account. If no bank account is registered, contact customer service within 6 months to provide details so you can receive the balance.

Final billing and documentation

Keep all confirmation messages, emails and bank statements showing the last payment. If you cancelled during the 14-day cooling-off period and requested a refund, expect the refund within 14 days of the company receiving your cancellation notice.

Data and re-activation

If you want your data deleted, write to [email protected] requesting deletion and include your account email. For re-activation you will usually need to create a new account and resubscribe; ask support for any available rejoin offers.

Follow this checklist to cancel and protect your consumer rights.

• Log in and cancel from your Profile page; save the on-screen confirmation as a screenshot.
• If cancelling by phone, call 0800 389 6960 and record the date, time and agent name and ask for a cancellation reference.
• If cancelling by email, send to [email protected] or [email protected] and keep sent copies.
• If you used a trial, check the trial end date in your account and cancel before that date to avoid charged months.
• If you cancel within 14 days, request a refund and note the refund deadline of 14 days after the company receives your cancellation notice.
• If you did not authorise a charge, get a bank statement showing the payment and contact your card issuer about chargeback or Section 75 where applicable.
• Keep all correspondence and screenshots for 6 months in case you need to escalate the dispute.