Cancel CompleteSave the easy way

Service summary

CompleteSave, also called Complete Savings in public materials, is a paid cashback and discount membership that advertises 10% cashback at over 1,000 retailers and other shopping benefits. The advertised membership fee is £18 per month or £216 per year when paid annually.

How the membership works

Members pay a recurring membership fee charged automatically to a registered payment method. The program offers cashback, discounted gift cards, and a monthly bonus equal to the membership fee up to a specified annual cap. CompleteSave operates renewal cycles monthly and offers a free trial period that automatically converts to a paid membership if not cancelled before the trial ends.

Company facts

Web

1. Open the CompleteSave website and sign in to your account.
2. Go to your profile page or membership settings and look for "Cancel membership" or the cancellation form.
3. Complete the form fields and submit the request.
4. Save or screenshot any on-screen confirmation and wait for a confirmation email; allow up to 72 hours for processing.

Chatbot

1. On the CompleteSave website, click the chat icon.
2. Select the option "cancel membership" or type "cancel" and follow the guided prompts.
3. When the bot confirms the request, copy the chat transcript or request an email confirmation from the bot or agent.
4. Expect processing within 72 hours.

Phone

1. Call 0800 389 6960 during opening hours: Monday-Friday 08:00-20:00, Saturday 09:00-16:00.
2. Provide your full name, registered email, and membership details and state "Cancel membership".
3. Ask for a confirmation reference number and for a confirmation email to be sent to [email protected].
4. Keep the call time and agent name as proof if needed.

Email

1. Compose an email to [email protected] with subject line "Cancel membership" and include full name, registered email, and membership ID.
2. Request written confirmation and note that the company's estimated processing window is 72 hours.
3. Keep the sent email and any reply as proof.

Post

1. Download the cancellation form from CompleteSave's site or write a signed letter stating you wish to cancel and include full account details.
2. Post the document to Complete Savings, PO Box 5305, Lancing, BN11 9WD by registered post and keep the proof of postage receipt.
3. Allow postal transit time plus 72 hours for processing and keep all correspondence.

Moving / change of address

If you move and no longer qualify for regional offers, contact customer service and provide proof of new address such as a council tax bill or utility bill dated within the last 3 months. CompleteSave's public materials do not list moving as an automatic ground for immediate refund. Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.

Price increase

If CompleteSave increases membership fees during an active period and you did not consent to the change, you may cancel the renewed contract. Provide the bill showing the increased charge. Applicable law: Consumer Rights Act 2015 and guidance from the Competition and Markets Authority on clear pricing and auto-renewal.

Death of the subscriber

Estate representatives should contact [email protected] and supply a death certificate and proof of their authority (executor or probate documents). CompleteSave's published material does not list a required form but accepting these documents is standard practice.

Legitimate ground accepted by CompleteSave

CompleteSave accepts cancellations requested via its website form, phone, email, chatbot, or post. Evidence required is the account holder identity (name and registered email). For refunds or payout of pending cashback, members should provide bank account details if not already registered. Applicable law: Consumer Contracts Regulations 2013 when cancelling in the cooling-off period.

End of commitment / regular cancellation

To stop automatic renewal, cancel before the renewal date using any of the accepted channels. CompleteSave states that if you cancel, cancellation may take effect at the end of the Initial Period or Renewal Period unless you request immediate cancellation. Provide the cancellation confirmation as proof. Applicable law: Consumer Contracts Regulations 2013 for off-premises and online contracts.

Cooling-off period (14 day right to cancel)

Under the Consumer Contracts Regulations 2013 you have a 14 day cooling-off period for contracts concluded online or off-premises. If you cancel within 14 days and you paid upfront, you are entitled to a refund of payments made. If you asked for services to begin within the cooling-off period, the business can charge for services provided up until cancellation. Provide the order confirmation and cancellation request. Applicable law: Consumer Contracts Regulations 2013 - 14 day right to cancel.

Before cancelling: negotiate

Known retention offers - research does not show standard, published retention discounts or offers made by CompleteSave. To ask for a retention offer, call 0800 389 6960, provide account details and say you are considering cancellation. Request a pro-rated refund or a retention discount. If you are within the 14 day cooling-off period request a full refund under the Consumer Contracts Regulations 2013.

What cancelling saves you

Membership cost calculation: £18 x 12 = £216 per year. If you cancel an active membership you save £216 per year in membership fees.

Compare with the cheapest competitor listed: Sleek at £60 per month - calculation: £60 x 12 = £720 per year. Example saving if you switch from CompleteSave to Sleek is not applicable because Sleek targets a different service. Instead, cancelling CompleteSave saves you the membership cost of £216 per year.

UK consumer law that applies

The Consumer Contracts Regulations 2013 apply to online subscriptions and give you a 14 day cooling-off period for most contracts concluded online or off-premises. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits unfair contract terms including disproportionate cancellation penalties.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority treats unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices. If a business makes cancellation difficult or hides renewal terms you can report the practice to Citizens Advice for guidance and escalate to the CMA through appropriate complaint routes.

How to escalate

First complain in writing to CompleteSave via email to [email protected] or via the official contact page CompleteSave contact. If you are not satisfied, get advice from Citizens Advice and follow their guidance on complaints: Citizens Advice - cancelling a service. For card payments you can ask your card issuer for a chargeback or use Section 75 for qualifying credit card transactions. To check the corporate legal status use Companies House: Companies House - COMPLETE SAVINGS LTD.

Check access and benefits

If you requested immediate cancellation you will lose access to membership benefits from the cancellation date. If you requested cancellation to take effect at the end of a paid period you will retain benefits until that end date. Keep your cancellation confirmation.

Cashback, final payments and data

CompleteSave states that cashback earned but not yet disbursed prior to cancellation will be automatically disbursed to the member's registered bank account. If no bank account is registered you must contact Customer Service within 6 months of cancellation to provide bank details. Keep records of earned cashback amounts and confirmations.

Re-activation

To re-activate your membership sign in and re-subscribe. Any trial offers may not be repeatable. If you cancelled during the 14 day cooling-off period and requested a refund, confirm the refund in writing and allow the processing time indicated by the company.

Follow these steps to cancel and protect your consumer rights.

• Locate your account email and membership ID for CompleteSave.
• Choose a cancellation channel: website form, chatbot, phone 0800 389 6960, email [email protected], or registered post to PO Box 5305, Lancing, BN11 9WD.
• If using post, send by registered post and keep the proof of postage.
• Ask for and save a written confirmation of cancellation (email or chat transcript).
• If you paid in advance and cancel within 14 days, request a refund under the Consumer Contracts Regulations 2013 and keep evidence of the request.
• If you see unexpected charges after cancellation, contact your bank to block future payments and consider Section 75 or chargeback for qualifying card payments.
• If you need help, contact Citizens Advice and cite the relevant laws and the company contact records.