Cancel Courier the easy way

Service overview

Courier is a developer-focused notification and messaging platform founded in 2019 and headquartered in San Francisco. It offers tiered plans including a free Developer tier, a pay-as-you-go Business tier and custom Enterprise agreements. The service is positioned for product teams building notifications for apps and services.

Who uses Courier

Courier targets developers and product teams in sectors such as healthcare, HR tech and SaaS businesses that need programmatic messaging, translations and routing across channels.

Key company facts

Web cancellation

1. Log in at your Courier account on the official site (pricing and account pages).
2. Open Billing or Subscription in account settings.
3. Choose Cancel subscription or turn off auto-renew and confirm.
4. Save or screenshot confirmation and retain any confirmation email.

iOS (App Store) cancellation

1. Open your iPhone Settings or the App Store app.
2. Tap your Apple ID, then Subscriptions.
3. Find the Courier subscription and tap Cancel Subscription or turn off auto-renew.
4. Ensure you disable auto-renew at least 24 hours before the renewal date to avoid being charged. Source: Courier terms.

Android (Google Play) cancellation

1. Open Google Play Store on the device used to subscribe.
2. Tap your profile, then Payments and subscriptions, then Subscriptions.
3. Select the Courier subscription and Cancel subscription.
4. Retain the Google Play confirmation email or screenshot as proof. Note: exact Android guidance is not published by Courier.

Phone cancellation

1. Locate a phone number in your account or documentation; Courier does not publish a public phone number for cancellations.
2. Call support and request immediate cancellation; ask for a reference number and written confirmation.
3. If no reference is given, follow up by email or post to ensure a paper trail.

Email cancellation

1. Use the account owner email to message support requesting cancellation if you cannot cancel online.
2. Include account ID, subscription plan and last four digits of payment method.
3. Request explicit written confirmation and keep that email as proof.

Post cancellation (registered letter)

1. Write a signed notice with your name, account identifier, and request to cancel immediately.
2. Send as a registered letter to: Courier, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the postal proof of delivery and allow 14 days for processing if a refund is due under UK law.

Moving address / relocation

If services are dependent on a geographic area, state the change of address and provide proof such as a tenancy agreement or utility bill in your new name. Courier does not publish a specific relocation cancellation policy; rely on normal contract terms and request a pro rata refund if services are prepaid. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (legislation).

Price increase

If Courier increases the price without agreed variations, you may have the right to cancel under your contract terms. Provide the notice of price increase sent by Courier as proof. If you cancel because of an increase, the Consumer Contracts Regulations and the Consumer Rights Act 2015 protect unfair terms; challenge disproportionate increases with Citizens Advice. Applicable law: Consumer Rights Act 2015.

Death of subscriber

Provide the death certificate and details of the account holder. Courier does not publish a specific bereavement policy; request account closure and refund where a prepaid period remains. Follow up in writing and keep copies.

Legitimate grounds and service failure

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. If Courier fails to deliver the agreed service, document problems, send written complaint and request termination and refund. Required proof: screenshots, logs, timestamps and correspondence. Applicable law: Consumer Rights Act 2015.

End of commitment

If your plan has a fixed term, cancel at the end of the minimum term by following the account cancellation path or by written notice before the renewal date. If the minimum commitment is not published by Courier, use account settings or registered letter to avoid unexpected renewal.

Cooling-off (withdrawal) rights

For distance and off-premises contracts, consumers generally have a 14 day cancellation right under the Consumer Contracts Regulations 2013. However the law excludes certain services such as transport of goods; research notes that transport of goods and courier transport are excluded from the 14 day right. For software or subscription services supplied at a distance, the 14 day right applies unless the consumer gave express consent to immediate performance or download began with consent. Provide order confirmation and cancellation within 14 days where applicable. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (legislation) and updated cooling-off provisions (2024 cooling-off rights).

Before you cancel: negotiate

Research does not report specific retention offers published by Courier. If you want to keep service at lower cost, ask support for a downgrading path or a switch to the free Developer tier with 10,000 sends per month. When you contact support, propose a downgrade, ask for a temporary discount or request a pause. Record any offer in writing before accepting.

What cancellation saves - concrete math

Use published plan prices to measure savings. Examples from published plans:

• enRoute Monthly subscription: £19.99 per month = 19.99 x 12 = £239.88 per year.
• enRoute Yearly subscription: £39.99 per year = £39.99 per year.
• enRoute Lifetime purchase: one-time £59.99.
• Journease Standard: £49 per month = 49 x 12 = £588 per year.
• Journease Professional (2-4 users): £109 per month = 109 x 12 = £1,308 per year.

If you are on Courier Business pay-as-you-go at £0.005 per send, compute savings by your volume. For example, 10,000 sends per month at £0.005 per send equals 10,000 x 0.005 = £50 per month = £600 per year. Choose the cheapest real alternative: enRoute Yearly at £39.99 per year is the lowest published annual cost among listed alternatives.

Key UK consumer law

The main protections are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The 2013 Regulations set a 14 day cancellation right for distance and off-premises contracts and rules for reimbursement. The Consumer Rights Act 2015 requires services to be carried out with reasonable care and skill and prohibits unfair contract terms.

Auto-renewal and regulator guidance

The Competition and Markets Authority (CMA) treats unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices. If you cannot cancel due to unclear terms, complain first to the trader, then to Citizens Advice for next steps.

How to escalate

1) Complain to Courier in writing and keep evidence. 2) If unresolved, contact Citizens Advice for guidance and mediation. 3) For card payments, consider chargeback or Section 75 if the card payment qualifies. 4) Use the relevant sector ombudsman when applicable. Cite: Citizens Advice and legislation: Consumer Contracts Regulations 2013.

Check access and final invoices

After cancellation confirm you cannot be billed for future periods. Save final invoices and subscription screenshots. If you were on a free trial, know that any unused portion of a free trial will be forfeited upon purchase according to Courier app terms.

Data and re-activation

Decide whether you need to export account data before termination. If you plan to return, confirm the re-activation policy with support; if none is published, assume you must create a new account or request reactivation in writing.

Refund timing

Where you are entitled to a refund under the Consumer Contracts Regulations 2013, the trader must reimburse payments within 14 days of being informed of the cancellation or within 14 days of evidence of return where goods apply. For in-app purchases, follow Apple or Google Play refund processes if the platform handled payment. Source: legislation and Courier terms.

Use this checklist to complete and document your cancellation.

• Identify how you subscribed (App Store, Google Play or direct on courier.com).
• If in-app, cancel auto-renew at least 24 hours before renewal via Apple or Google Play.
• Take screenshots of cancellation confirmation and subscription status.
• Save invoices and the last payment method details.
• If you need a refund, request it in writing and cite the Consumer Contracts Regulations 2013; allow 14 days for reimbursement.
• If you cannot cancel online, send a registered letter to Courier, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep proof of postage.
• Contact Citizens Advice if the trader refuses lawful cancellation or refund.