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We generate and send your cancellation letter to Craftnest by registered mail
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Digital registered letter with receipt of acceptance
Subject : Cancellation of Craftnest agreement
Clear 2026 guide to cancel Craftnest with steps, rights, prices and Trustpilot rating 4.8/5. Includes addresses, refund rules and escalation paths.
| fastest method (name it + why) | Web account settings - cancel in-account with a few clicks; Craftnest documentation states you can cancel directly from your account settings |
|---|---|
| effective delay | Billing stops immediately upon cancellation; access remains until the end of the paid subscription period for paid memberships |
| notice period | None - cancel any time via account settings |
| cancellation fee (amount or 0) | 0 |
| minimum commitment | No minimum commitment; 7-day free trial available for the membership |
| phone + hours | Not published by Craftnest |
| postal address for registered letter | Craftnest, 5 Greenwich View Place, E14 9NN London, United Kingdom |
Craftnest is an online service that sells and licenses premium digital craft assets including clip art, SVG files, digital papers, tumbler wraps and other printable craft resources. The service offers a membership that allows unlimited downloads and provides a commercial use licence for physical products.
Products are delivered as immediate electronic downloads suitable for crafters, scrapbookers and small businesses that produce physical goods. Craftnest also offers a mobile app called CraftNest - Craft Log & AI with optional premium features.
| Primary product type | Digital craft assets and memberships |
| Membership trial | 7-day free trial |
| Support contact | [email protected] and contact page |
| Official refund policy | Craftnest refund policy |
| method | steps summary | estimated time | proof obtained | difficulty (Easy/Medium/Hard) |
|---|---|---|---|---|
| Web (account) | Log in, open account settings, choose membership/subscription, click Cancel | 5 minutes | On-screen confirmation and email confirmation | Easy |
| iOS | Not published by Craftnest - if purchased through Apple App Store manage via App Store subscriptions | Not published by Craftnest | Not published by Craftnest | Medium |
| Android | Not published by Craftnest - if purchased through Google Play manage via Play Store subscriptions | Not published by Craftnest | Not published by Craftnest | Medium |
| Phone | Not published by Craftnest | Not published by Craftnest | Not published by Craftnest | Hard |
| Email support with request to cancel and account details | 10-30 minutes to write; response time varies | Email reply from support | Medium | |
| Post (registered letter) | Send signed cancellation request by registered post to the London address | Allow postal delivery time - 3 to 10 business days | Proof of posting and delivery receipt | Medium |
Relocation is not a specific statutory ground for immediate cancellation of a digital subscription. Craftnest does not publish a policy that moving automatically allows cancellation without following standard cancellation channels. You must cancel via your account, by email or by post and provide the usual account identifiers.
Required proof documents: account email and identification if requested by support. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If Craftnest increases the recurring price and you do not accept the increased charge, you may cancel the subscription. The Consumer Rights Act 2015 protects consumers from unfair contract terms, and the Consumer Contracts Regulations 2013 require clear pricing and renewal information. Provide the date you were notified and the last invoice showing the prior price.
Required proof documents: notification of price change from Craftnest or invoice showing old price. Applicable law: Consumer Rights Act 2015; Consumer Contracts Regulations 2013.
Death of the account holder is a recognised reason to terminate contracts. Craftnest does not publish a dedicated bereavement policy. Contact support at [email protected] and provide a certified copy of the death certificate and proof of authority to act on behalf of the estate.
Required proof documents: death certificate and proof of authority. Applicable law: Consumer Rights Act 2015.
Craftnest does not publish a list of accepted "legitimate grounds" for early termination beyond standard cancellation rights. The refund policy emphasises that digital content delivered immediately is not eligible for refunds, with limited exceptions for accidental purchases reported by customers.
Required proof documents: Craftnest may request order details and evidence of the issue. Applicable law: Consumer Contracts Regulations 2013.
If your subscription is rolling with no minimum commitment you can cancel at any time via account settings. Craftnest states billing stops immediately upon cancellation and paid access continues until the end of the current paid period.
Required proof documents: on-screen confirmation or confirmation email. Applicable law: Consumer Contracts Regulations 2013.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a 14-day cooling-off period for online contracts. Exception: if you gave express consent for immediate access to downloaded or streamed digital content and acknowledged that right to cancel is lost, the right to cancel may be lost. Craftnest states that digital products are not eligible for refunds due to their immediate electronic nature.
Required proof documents: purchase confirmation and evidence whether you accepted immediate access. Applicable law: Consumer Contracts Regulations 2013.
Research shows no public record of specific retention discounts or offers from Craftnest. One customer did receive a refund after an accidental purchase according to a Trustpilot report. To request retention offers, email [email protected] or use the contact page and clearly state you are considering cancellation, give your account email and ask whether a discount, extended trial or alternative plan is available.
Calculate yearly costs using Craftnest published prices:
CraftNest All-Access Membership: £8.04 per month. Yearly cost = £8.04 x 12 = £96.48 per year.
CraftNest App Monthly Premium: £2.99 per month. Yearly cost = £2.99 x 12 = £35.88 per year.
CraftNest App Annual Premium: £14.99 per year.
CraftNest App Lifetime Premium: £29.99 one-time.
Example savings if you cancel All-Access and switch to the App Annual Premium: £96.48 - £14.99 = £81.49 saved per year.
Cheapest real competitor from available research: Experi at £9.00 per month. Experi yearly = £9.00 x 12 = £108.00 per year. Comparison: Craftnest All-Access £96.48 per year is £11.52 cheaper than Experi (£108.00).
Two primary laws apply: the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and treats unfair contract terms as non-binding. The Consumer Contracts Regulations provide a 14-day cooling-off period for online contracts with exceptions for immediate access to digital content.
The Competition and Markets Authority (CMA) considers hard-to-cancel subscriptions and unclear auto-renewal terms as possible unfair trading practices. If you were not clearly informed about recurring charges before purchase, the cooling-off period can be extended up to 12 months where the trader failed to inform you of your rights.
Step 1 - Complain to the trader: contact Craftnest at [email protected] or via the contact page and keep written records.
Step 2 - Seek guidance from Citizens Advice if the trader does not resolve the issue.
Step 3 - Use payment protections: pursue chargeback via your card issuer or Section 75 claim where applicable for qualifying card payments. If the dispute concerns a regulated sector covered by an ombudsman use the relevant ombudsman after Citizens Advice guidance.
For paid memberships Craftnest states billing stops immediately upon cancellation and you will retain full access until the end of your current paid subscription period. If you cancel during a free trial Craftnest states access ends immediately.
Craftnest does not publish a specific data retention policy. Keep copies of any digital products you downloaded. If you need account data removal request deletion by emailing [email protected] and keep the request and reply as proof.
Craftnest states digital products are not eligible for refunds due to immediate electronic delivery. If you believe you are entitled to a refund under statute (14-day cooling-off when applicable) or due to an accidental charge, ask support in writing and include order details. One Trustpilot report shows a quick refund after an accidental purchase.
You can re-join by subscribing again on the Craftnest membership page. If you re-activate later keep copies of the date of re-activation and the plan purchased.
Use this checklist immediately when you decide to cancel to preserve your rights and evidence.
£8.04
/ mois
Unlimited downloads of cliparts, SVGs, tumbler wraps, coloring books and junk journal pages. Commercial use licence for physical products. 7-day free trial.
£2.99
/ mois
No ads, unlimited AI project suggestions, all future premium features for the CraftNest - Craft Log & AI app. 7-day free trial.
Not applicable
/ mois
No ads, unlimited AI project suggestions, all future premium features for the CraftNest - Craft Log & AI app.
Not applicable
/ mois
No ads and all current and future premium features for the CraftNest app as a one-time purchase.
No commitment. Billoff helps you cancel or adjust your Craftnest subscription without hunting down every detail alone.
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What you should know about Craftnest subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Craftnest subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.