Cancel Crunch the easy way

Overview

Crunch provides online accounting and accountancy services for freelancers, contractors and small limited companies in the United Kingdom. The company offers software tiers from a free account to full-service packages with dedicated accountant support and multiple add-ons.

Core services

Crunch supplies bookkeeping and tax filing tools, year-end accounts preparation, Corporation Tax filing, VAT submission, payroll options and optional legal or protection services such as Crunch Protect and closing year-end accounts services.

Company facts

Web (in-software cancellation)

1. Log in to your Crunch account on the website.
2. Open account settings or billing area and look for 'Cancel', 'Downgrade' or 'Manage subscription'.
3. Follow on-screen prompts to cancel or change plan. For plan changes, changes are applied instantly; for subscription cancellations expect processing based on direct debit cycle.
4. Save any on-screen confirmation and keep the confirmation email.
5. If you cannot cancel in software, open a support ticket via the Help pages and request cancellation in writing.

Email support

1. Send an email to Crunch support using the account email address. Use clear subject like 'Cancel my Crunch subscription - [Account number]'.
2. Include name, company name, account email and desired cancellation date. For Pro/Premium plans state you are giving at least 30 days notice before next direct debit.
3. Request written confirmation and keep your sent email and any replies.

Phone

1. Call Crunch support. Phone hours are not published; the phone channel has reported difficulty reaching representatives.
2. If you speak to an agent, request the cancellation be processed and ask for a reference number.
3. Always follow up by email or registered letter and save call details.

Post (registered letter)

1. Write a short cancellation letter with your name, company name, account email, customer number and requested cancellation date. State you are cancelling and ask for written confirmation.
2. Send by recorded delivery to: Crunch, 80 Cheapside, EC2V 6EE London, United Kingdom.
3. Keep proof of postage and the delivery receipt.
4. If you do not receive confirmation within 14 days, escalate via the Help pages or Citizens Advice.

Cooling-off (14 days)

If you bought Crunch online or off-premises you have a 14-day cooling-off right under the Consumer Contracts Regulations 2013. If you request a refund within 14 days and Crunch has not started the service, Crunch will issue a full refund. If Crunch started the service within the 14 days, Crunch may offer a proportionate refund based on work completed. If the service was completed within 14 days no refund will be issued. Reference: Consumer Contracts Regulations 2013.

Closing Year End Accounts Service

For the Closing Year End Accounts Service Crunch states that if a customer cancels after work has commenced no refund will be given. This service is covered by Crunch's specific service description. Keep copies of engagement letters and any work start dates to contest charges if necessary. Reference: Crunch Service Description for Closing Year End Accounts Service (official).

Crunch Protect - active cases

Crunch Protect can be cancelled with 1 month's notice. If a customer has an active case and remains a Crunch customer after cancellation they must continue monthly payments until the case is resolved. If they are leaving Crunch after cancellation their subscription will end 30 days from the cancellation date and representation under the service will cease at that point. Reference: Crunch Protect service page (official).

Price increase

Crunch does not publish a specific statutory right to cancel for price increases beyond general contract law. If a price increase is announced and you want to cancel, check your contract or terms for a specific clause and document the notice. Under the Consumer Rights Act 2015 services must be carried out with reasonable care and skill; if a price increase breaches your contract terms you can challenge it.

Death of subscriber

Crunch does not publish a specific policy for bereavement. A personal representative should contact Crunch support with the account holder's death certificate and proof of authority to act. Keep correspondence and request final invoices.

Legitimate ground under Consumer Rights Act

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. If Crunch fails to provide the service with reasonable care you can require re-performance or price reduction and may cancel for breach. Evidence such as time-stamped support tickets, copies of delivered work and correspondence will be required. Reference: Consumer Rights Act 2015.

Before you cancel: negotiate

Research does not show a published set of retention offers from Crunch. To ask for a retention offer follow these steps:

1. Log in and check your current plan and billing date in account settings.
2. Contact support by email or via the Help pages and state you intend to cancel, include your next billing date and request any retention or downgrade offers in writing.
3. If you want to reduce cost ask to downgrade to Crunch Free or a lower-tier plan and request confirmation of the new billing amount and effective date.
4. If you are on Crunch Protect request a clear statement of how cancellation affects active cases.

What cancelling saves you - yearly calculations

Use these exact computations based on Crunch listed prices:

• Sole Trader Pro: 27 x 12 = £324 per year (plus VAT where applicable).
• Limited Company Pro: 94 x 12 = £1,128 per year (plus VAT where applicable).
• Limited Company Premium: 145 x 12 = £1,740 per year (plus VAT where applicable).
• Crunch Free: 0 x 12 = £0 per year.

Cheapest real alternative from the competitors listed in research:

• GoForma: £22 x 12 = £264 per year. Switching from Sole Trader Pro (£27 x 12 = £324) saves 5 x 12 = £60 per year.
• YF Accounting: £50 x 12 = £600 per year. Switching from Limited Company Pro (£94 x 12 = £1,128) saves 44 x 12 = £528 per year.

Key UK consumer law

Your rights are protected by the Consumer Rights Act 2015 (services must be performed with reasonable care and skill) and by the Consumer Contracts Regulations 2013 (14-day cooling-off for most online contracts). The Competition and Markets Authority highlights hard-to-cancel subscriptions as unfair practice for automatic renewals.

Crunch specific legal notes and regulator

Crunch is regulated by the Financial Conduct Authority (FCA) and states that statutory rights are not affected by their refund policy. For refunds see Crunch refund page (official refund policy).

How to escalate

1) Complain to Crunch first in writing. 2) If unresolved contact Citizens Advice for guidance. 3) If the complaint relates to regulated financial advice or service consider escalation to the Financial Ombudsman Service. For qualifying card payments use Section 75 or ask your card issuer for a chargeback.

Access and data

Export your accounting data, invoices and reports before losing access. Use the software export tools to download CSV or PDF copies and save copies of tax filings and year-end accounts.

Final billing and direct debits

Check your final invoice and the direct debit schedule. For Pro and Premium packages you must notify Crunch at least 30 days before the next direct debit. If direct debit continues after cancellation contact your bank to cancel the mandate only after you have written confirmation from Crunch.

Crunch Protect and ongoing cases

If you have Crunch Protect and an active case: if you remain a Crunch customer after cancellation you must continue monthly payments until the case is resolved. If you are leaving Crunch your Crunch Protect subscription will end 30 days from cancellation and representation ceases then. Keep all correspondence and case reference numbers.

Use this checklist to complete your cancellation and preserve evidence.

• 1. Note your next direct debit date and ensure you give at least 30 days notice for Pro/Premium plans.
• 2. Export all accounting data, invoices, receipts, and tax filings from your Crunch account.
• 3. Send cancellation by the chosen channel and keep proof: on-screen confirmation, email, or recorded delivery receipt.
• 4. For post cancellations send a signed registered letter to Crunch, 80 Cheapside, EC2V 6EE London, United Kingdom, and keep delivery proof.
• 5. If you have Crunch Protect, confirm whether your case remains active and whether payments continue for representation.
• 6. Request a final invoice and written confirmation of account closure.
• 7. After written confirmation, if direct debit still takes payments contact your bank for a mandate cancellation or dispute via chargeback/Section 75 if eligible.
• 8. Save all correspondence for at least 12 months in case of dispute.