Cancel CSP the easy way

Service overview

CSP is a professional-services provider that supplies cloud and IT services to commercial and defence customers worldwide. The company offers Microsoft 365 licensing bundles and related add-ons such as Defender and Teams calling, including bundle pricing when combined with certain CTN VoIP services.

Who uses CSP

Typical customers are small-to-medium sized businesses (SMBs) and large enterprise businesses (LEBs) across sectors including web and infrastructure hosting, education, travel, telecommunications and healthcare.

Company facts

Web (online account or website form)

1. Sign in to your CSP customer portal or the account area where you manage licences.
2. Find Subscriptions, Billing or Licence management and select Cancel subscription or Contact support if no cancel button exists.
3. Submit a cancellation request and keep the on-screen confirmation and any confirmation email that arrives within 24 hours.
4. If you need a record, save the acknowledgement email as a PDF and note the cancellation reference.

Email

1. Compose a clear email with: your full name, company name, account reference, plan name, and explicit statement to Cancel subscription effective immediately.
2. Send to the trader's official support address (if unknown, use the postal address and request the correct email in follow-up).
3. Retain the sent email and any reply; if no reply within 24 hours, follow up and use registered post if required.

Phone

1. Call the number provided by CSP or on your contract (if no number is available, use the website contact form to request a callback).
2. Ask the agent to cancel your subscription and request an immediate confirmation email and a reference number.
3. Write down the date, time, full name of the agent and the reference number. If no confirmation arrives in 3 working days, send an email or recorded post requesting written confirmation.

Post (registered letter)

1. Write a letter including your name, company, account reference and a clear statement: Cancel subscription as of [date].
2. Send the letter by recorded delivery to: CSP, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the proof of posting and proof of delivery receipt. The trader must acknowledge non-online cancellations within 3 working days after receipt.

Cooling-off right (first 14 days)

Rule: If you concluded the contract online, by phone or off-premises, you have a 14-day cooling-off period starting the day after the contract is made under the Consumer Contracts Regulations 2013. You may cancel for any reason and are entitled to a full refund.

Required proof: order confirmation, contract date and your written notice (email or form) or proof of posted letter. Applicable law: Consumer Contracts Regulations 2013. See Citizens Advice - cancelling services.

Price increase

Rule: If CSP increases the price in a way not allowed by the contract, you may treat that as a contractual change that permits termination if your contract permits it, or you may rely on unfair term protections under the Consumer Rights Act 2015.

Required proof: notification of price increase from CSP and your contract showing the original price. Applicable law: Consumer Rights Act 2015.

Moving address

Rule: Moving alone does not automatically permit cancellation unless the service cannot be provided at the new address or contract contains such a clause.

Required proof: new tenancy agreement, utility bill or relocation evidence and correspondence showing CSP cannot supply at the new address. Applicable law: Consumer Rights Act 2015.

Death of subscriber

Rule: Death may allow termination if the contract is personal or the estate provides notice; procedural practice is to notify CSP and supply a death certificate.

Required proof: death certificate and executor contact details. Applicable law: Consumer Rights Act 2015.

Legitimate ground - poor performance

Rule: Services must be performed with reasonable care and skill under the Consumer Rights Act 2015. If CSP fails to provide services with reasonable care and skill you may terminate for breach and claim remedies.

Required proof: logs, examples of failures, communications with support requesting fixes. Applicable law: Consumer Rights Act 2015.

End of commitment or fixed term

Rule: At the end of a fixed commitment the contract normally ends; check your contract for automatic renewal clauses. CMA scrutiny exists for unclear auto-renewal terms.

Required proof: contract showing end date and any renewal clause. Applicable law: Digital Markets, Competition and Consumers Act 2024 and CMA guidance.

Before cancelling: negotiate

Retention offers known: No specific CSP retention offers are reported in the available research. To request a retention offer, contact support and ask for a discounted rate, a temporary price freeze or a bundle that reduces your monthly fee. Use this script: "I want to cancel because of cost. Do you have a retention offer or a lower-cost bundle available? My account reference is [reference]." Keep any counter-offer in writing.

What cancelling saves you

Calcul of yearly cost if you cancel a Microsoft 365 plan sold through CSP using monthly prices from CSP research:

• Microsoft 365 Business Basic: 4.83 x 12 = £57.96 per user per year.
• Microsoft 365 Business Standard: 10.08 x 12 = £120.96 per user per year.
• Microsoft 365 Business Premium: 17.75 x 12 = £213.00 per user per year.

Example saving: cancelling one Business Premium licence saves £213.00 per year. If you have 5 licences, saving = 5 x £213.00 = £1,065.00 per year.

Cheapest real alternative listed in CSP pricing: Microsoft 365 Business Basic at £4.83/month (annual computed as £57.96). If you move from Business Premium (£17.75/month) to Business Basic (£4.83/month) per user you save: (17.75 - 4.83) x 12 = 12.92 x 12 = £155.04 per user per year.

Key UK consumer law

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms. The Consumer Contracts Regulations 2013 give a 14-day cooling-off right for most online and off-premises service contracts. The Digital Markets, Competition and Consumers Act 2024 provides specific subscription protections including cancellation during initial and renewal cooling-off periods.

Cancellation and refunds

If you cancel within the cooling-off period you are entitled to a full refund, subject to deductions for services provided at your express request during that period. For subscription contracts, any overpayment must be refunded and the trader must provide an end of contract notice. See Digital Markets, Competition and Consumers Act 2024 and Citizens Advice - cancelling services.

How to escalate

1. Complain to CSP first in writing. 2. If unresolved, contact Citizens Advice for guidance and consider the relevant sector ombudsman (Financial Ombudsman Service, Communications Ombudsman, etc.). 3. For card payments, consider Section 75 or chargeback via your card issuer. For unfair contract terms use Consumer Rights Act 2015 protections.

Confirm access and data

Save copies of emails, invoices and any data you need before the cancellation effective date. Ask CSP how long they retain your account data and request an export if required.

Final billing and refunds

Ask CSP for a final invoice showing any refund due. If you cancelled during the cooling-off period you are entitled to a full refund unless you explicitly requested service during the period. For subscription overpayments the trader must refund excess amounts after cancellation.

Re-activation and continuity

If you plan to re-subscribe, check any reactivation fees or changes in price. If you are moving to an alternative vendor, arrange data migration (mailboxes, files) before the service ends to avoid data loss.

Follow this checklist to cancel CSP and protect your rights.

• Find your account reference and contract date.
• Decide cancellation method: online form, email or registered letter to CSP, Crown Way, CF14 3UZ Cardiff, United Kingdom.
• If inside 14-day cooling-off, send notice immediately and keep proof of sending.
• Keep copies of all communications, confirmation emails and cancellation references.
• Request a final invoice and any refund in writing.
• Export any data you need before the service termination date.
• If CSP withholds an unfair cancellation fee, complain in writing and contact Citizens Advice.