Cancel Currys Care and Repair the easy way

What the service covers

Currys Care and Repair is an extended-care service for electrical goods sold through Currys. It provides repair or replacement support, access to engineers and cover for faults beyond the manufacturer guarantee for agreed plan periods.

Who should consider it

The service is for buyers of household electrical appliances, TVs, entertainment systems, computers, gadgets and electric scooters who want added repair and support cover beyond standard manufacturer warranties.

Company facts

Web - steps

1. Go to the Currys Care pages and sign in to your Currys account or locate your existing Care and Repair order. You can start from the Care Services hub: Currys Care Services.
2. Find your Care and Repair plan under orders or services and click the cancellation option or contact support through the website form.
3. Provide order reference, product serial number and reason for cancellation. Request written confirmation and any refund if eligible.

iOS - steps

1. Open the Currys app or use the mobile browser and sign in to your account.
2. Locate the Care and Repair subscription in your orders or services area.
3. Follow the in-app cancellation steps or use the contact support option to request cancellation and ask for confirmation by email.

Android - steps

1. Open Currys app or mobile site, sign in and go to your services or orders.
2. Select Care and Repair and choose cancel. If the app has no cancel option, use the phone number or email option listed in your account.
3. Keep screenshots and request an email confirmation for your records.

Phone - steps

1. Prepare your order number, product serial number and payment details.
2. Call Currys Customer Services and state you wish to cancel your Care and Repair plan. For pay upfront plans call the Support experts as indicated in your plan documentation.
3. Ask the agent for a cancellation reference and a written confirmation by email or post.

Email - steps

1. Compose an email including your full name, order number, product details and clear instruction to cancel the Care and Repair plan.
2. Send the email to the customer support contact shown on your order or Currys support channels and request confirmation within 14 days.
3. Save the sent message and any reply as proof.

Post - steps

1. Write a signed cancellation letter including your name, address, order number and statement that you cancel the Care and Repair plan.
2. Send by recorded delivery to Currys Care and Repair, 1 Portal Way, W3 6RS London, United Kingdom.
3. Keep the recorded delivery receipt as proof and allow 7-14 days for processing after receipt.

Moving address

Rule - If you move and the new address is outside Currys Care and Repair coverage, you can cancel and request a pro rata refund for pay upfront plans. Required proof - proof of new address such as a tenancy agreement, utility bill or completion statement. Applicable law - Consumer Contracts Regulations 2013 for information rights on contract terms when moving may affect supply.

Price increase

Rule - If Currys increases recurring fees during the contract term in a way not permitted by your contract, you may cancel and request a pro rata refund for pay upfront plans. Required proof - the notification from Currys showing the price increase. Applicable law - Consumer Rights Act 2015 for unfair terms and the CMA guidance on automatic renewals and changes to recurring payments.

Death of subscriber

Rule - On death of the subscriber, the plan may be cancelled and any eligible pro rata refund issued to the estate. Required proof - copy of death certificate and proof of executorship or entitlement. Applicable law - general contract law; Citizens Advice can provide practical steps.

Legitimate grounds accepted by Currys Care and Repair

Rule - Currys accepts cancellations and refunds on these grounds taken from Currys policy: cancellation within 45 days for pay upfront plans (full refund if no valid repair request); pro rata refund after 45 days; pay monthly full refund within 14 days if service unused; no refund for pay monthly after 14 days.

Required proof - order receipt, date of purchase, evidence of repair requests if any. Applicable law - Consumer Contracts Regulations 2013 for cooling-off and Consumer Rights Act 2015 where relevant.

End of commitment

Rule - When a pay upfront fixed term ends (2, 3 or 5 years), the contract terminates automatically and no further payment is due. Required proof - original plan documentation or order confirmation showing term end date. Applicable law - Consumer Rights Act 2015 for service duration and contract terms.

Cooling-off period

Rule - For contracts concluded online or off-premises, the Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for pay monthly plans and other qualifying purchases with a full refund if the service has not been used. For pay upfront Care and Repair plans Currys offers a 45-day full refund window if cancelled within 45 days of purchase or receipt of terms and no valid repair request was made.

Required proof - date of purchase, evidence that no repair request has been made within the 14 or 45 day window. Applicable law - Consumer Contracts Regulations 2013 and the terms published by Currys Care and Repair.

Before you cancel - negotiate

Currys does not publicly publish standard retention offers for Care and Repair in the research data. There are no reported standard retention discounts in the available Currys material. To ask for a retention offer, call Currys Customer Services, explain why you want to cancel, quote your order number and request any available reduced rate, pausing of payments or transfer of cover to another product. Record the agent name and ask for a written offer by email.

What cancelling will save - price math and cheapest alternative

Currys Care and Repair published plan prices are not publicly disclosed by Currys in the provided research. Because Currys single-plan prices are not published in the research, direct yearly saving from Currys plan price cannot be calculated from Currys data.

Compare competitor yearly costs below to help decide alternatives:

• LEAR Priority Service Plan - £9.99 monthly. Yearly cost: 9.99 x 12 = £119.88 per year.
• AHRPlus+ Home Repair Care Plan - £14.99 monthly. Yearly cost: 14.99 x 12 = £179.88 per year.
• Igloo Service Contract Plus - £31 monthly. Yearly cost: 31 x 12 = £372 per year.
• NAC Prime - £89 annual. Yearly cost: £89 per year.

Cheapest real alternative from the listed competitors: LEAR Priority Service Plan at £9.99 per month (£119.88 per year).

Consumer law that applies

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects consumers from unfair contract terms. The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for most online and off-premises contracts with a refund right.

Auto-renewal and unfair practices

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If Currys uses unclear renewal terms that prevent cancellation, this may be reported to Citizens Advice or the CMA.

How to escalate a dispute

Step 1 - Complain in writing to Currys Care and Repair via the channels above and keep copies of correspondence. Step 2 - If unresolved, contact Citizens Advice for guidance and consider raising a dispute with your card issuer for Section 75 or a chargeback if the payment qualifies. Step 3 - If the plan is insurance-based or financial, contact the Financial Ombudsman Service; otherwise contact the relevant ombudsman advised by Citizens Advice.

Keep written confirmation

Keep the cancellation confirmation email or letter and any call reference number. This is essential if you need a refund or to dispute a continued charge.

Check final billing and refunds

If you cancelled within Currys time windows you may be due a refund. For pay upfront plans: full refund if cancelled within 45 days of purchase or receipt of terms and no valid repair request; otherwise a pro rata refund based on unexpired months. For pay monthly plans: full refund if cancelled within 14 days and the service was not used; no refund after 14 days. If Currys cancels a plan, a pro rata refund is given unless cancellation is for crime, fraud or incomplete information.

Re-activation and replacement

If you later buy a replacement product under the plan, the Care and Repair plan terminates and a pro rata refund for the remaining plan period will be issued. If you decide to re-subscribe, contact Currys through the Care Services pages to buy a new plan.

Before you send or place your cancellation, use this checklist to avoid delays.

• Find and note your order number and product serial number.
• Decide your preferred cancellation channel: phone, web, email or post.
• If using post, prepare a signed letter and send by recorded delivery to Currys Care and Repair, 1 Portal Way, W3 6RS London, United Kingdom.
• Ask for a written confirmation and keep the confirmation email or letter.
• If you purchased a pay upfront plan, check eligibility for a full refund within 45 days or a pro rata refund thereafter and request this in writing.
• For pay monthly plans, check if the cancellation is within 14 days and unused for a full refund; otherwise note that refunds are not provided after 14 days.
• Monitor bank statements for returned funds and keep records for 90 days.