Cancel CV Maker the easy way

Overview

CV Maker is an online CV and cover letter builder offering free and paid plans, AI writing assistance, downloadable CVs and a paid Pro subscription. It is operated by CVMaker, headquartered in Amsterdam and serving UK customers via cvmaker.uk.

Main features

CV Maker provides templates, AI-assisted CV writing, cover letter generation, downloads in common formats and a CV writing service with tiers that include professional revisions and LinkedIn profile rewrites.

Company facts

Web (recommended)

1. Open https://www.cvmaker.uk/help/how-do-i-cancel-my-subscription or log in at https://www.cvmaker.uk/.
2. Click your name in the top right and choose Account settings.
3. Under Subscription, select Cancel and confirm. You will receive an immediate confirmation email. The subscription will not renew for the next period but the current paid period remains active.

iOS - App Store

1. Open Settings on your iPhone and tap your Apple ID.
2. Tap Subscriptions, find Cv Maker and choose Cancel Subscription.
3. Keep the Apple confirmation as proof. For refunds use Apple’s refund process.

Android - Google Play

1. Open Google Play Store, tap your profile, then Payments & subscriptions and Subscriptions.
2. Find Cv Maker and Cancel. Retain Google Play confirmation for proof.

Email support

1. Send a clear message to [email protected] with your account email, username and request to Cancel subscription.
2. Attach screenshots if you cannot log in. Expect an employee to process the cancellation and reply by email.

Help desk / contact page

1. Use the contact form on https://www.cvmaker.uk/help to request cancellation.
2. An employee will process the request and send an email confirmation.

Postal letter

1. Write a signed instruction including account email, full name, and request to Cancel subscription and send by registered post to CV Maker, Crown Way, CF14 3UZ Cardiff, United Kingdom.
2. Keep proof of postage and allow up to 14 days for processing.

Moving abroad

If you must cancel because you move abroad, provide a copy of an address change document or flight booking and a written request. CV Maker does not publish a special relocation policy; use normal cancellation routes and include proof in your request.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when distance selling rules apply.

Price increase

If CV Maker raises prices mid-contract without offering your agreement, you may cancel if the change breaches contract terms. Send a formal cancellation and quote the new price. Keep a copy of the old and new pricing pages. If CV Maker processed the change without consent, escalate to Citizens Advice or the Competition and Markets Authority for unfair practice review.

Death of subscriber

To cancel after the death of a subscriber, send a copy of the death certificate and the account holder details to [email protected] and request account closure. CV Maker does not publish a dedicated bereavement policy, so provide documentation and request confirmation by email.

Legitimate grounds and technical inability

CV Maker accepts cancellation requests where the subscriber cannot access the account due to technical issues. Required proofs include the account email, screenshots of login errors and copies of password reset attempts. Trustpilot testimonial: "Being charged 2 months fee's even though the given password did not work, I was unable too log into the account and was unable to cancel the account. Passwrod reset did not work." (Trustpilot).

End of commitment

If your plan has no minimum commitment you can cancel at any time and the subscription will not renew. For paid monthly Pro at £21.99/month the cost for 12 months is 21.99 x 12 = £263.88. Confirm cancellation via the account or support email to stop auto-renewal.

Cooling-off (14 day right)

Under the Consumer Contracts Regulations 2013 consumers have a 14 day cancellation right for distance contracts, with refund. However CV Maker states that by creating an account and agreeing to immediate delivery of digital content the user waives the statutory right to change their mind. See https://www.cvmaker.uk/terms-and-conditions and the Regulations: https://www.legislation.gov.uk/uksi/2013/3134/2026-01-01.

Before you cancel: negotiate

Research shows no publicly reported standard retention discounts from CV Maker. To request a retention offer, contact [email protected] and state your case. Use a concise message: "I would like to cancel but I will stay for a reduced rate. My account email is [email]. Please offer any retention pricing or trial extension." Keep the email reply as proof.

What cancelling saves

Calculate annual cost for common CV Maker plans:

• CVMaker Pro monthly: 21.99 x 12 = £263.88 per year.
• CVMaker 7-day trial initial payment: £2.95 then auto-renews to £21.99/month.
• CVMaker Basic plan: £0 per year.

Example saving: cancelling a Pro subscription avoids paying £263.88 per year. If you switch to the cheapest alternative from research, "CV Maker - Jobs ResuME Builder Annual" at £14.99/year, your comparison is: £263.88 - £14.99 = £248.89 saved in the first year.

Key UK consumer laws

The main laws and regulators applying are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority (CMA) enforces rules on fairness in auto-renewals.

Cooling-off and digital content

The 14 day cooling-off right under the Consumer Contracts Regulations 2013 applies to distance contracts but can be waived for digital content where the consumer consents to immediate performance. CV Maker's terms indicate users agreed to immediate delivery and waived the right. See https://www.cvmaker.uk/terms-and-conditions and the Regulations: https://www.legislation.gov.uk/uksi/2013/3134/2026-01-01.

Escalation steps

1. Complain to CV Maker support and keep email records. 2. Seek advice from Citizens Advice. 3. For qualifying card payments use Section 75 or request a chargeback from your card issuer. 4. Report suspected unfair auto-renewal terms to the CMA.

Access and your documents

CV Maker states documents may remain available after cancellation; check Will my documents be stored if I cancel my subscription for specifics. Download any CVs and cover letters before your access ends.

Final billing and reactivation

Cancelling prevents renewal but does not produce a pro-rated refund for the current paid period according to CV Maker terms. To reactivate, sign in and subscribe again via the normal sign-up flow. If you paid through Apple or Google Play, refunds and reactivation may be handled by the store.

Follow this checklist to cancel and protect yourself.

• Log in and cancel via Account settings or use the cancellation help page.
• If you used Apple or Google Play, cancel within the store subscriptions settings.
• Save the confirmation email or store cancellation screenshot.
• Download all CVs, cover letters and LinkedIn copy to your device.
• If you cannot log in, email [email protected] with screenshots of errors and request cancellation.
• If you paid by card and dispute final charges, contact your card issuer for chargeback or Section 75 advice.