Cancel CVHelp the easy way

Service overview

CVHelp is an online CV and cover letter builder operated by Hiring Products Ltd. The service offers a free builder and a 14-day full access trial priced at £1.90 that automatically renews to a monthly subscription of £17.90 for full downloads, templates, storage and additional features.

Main features

CVHelp provides CV templates, downloadable files in PDF, .txt and .html, CV storage and thousands of CV and cover letter examples. The free tier allows basic TXT downloads; the paid tier unlocks full templates and unlimited downloads.

Company facts

Web (recommended)

1. Open your browser and go to https://www.cvhelp.co.uk/.
2. Sign in to your account using the email and password you registered with.
3. Click "My account" on the homepage and locate the subscription or billing section.
4. Choose the option to cancel or suspend the subscription and follow on-screen prompts.
5. Wait for a confirmation email from CVHelp. Keep a screenshot of the confirmation email and the cancellation page for your records.

iOS

1. CVHelp does not publish specific iOS instructions. If you signed up via the App Store, manage subscriptions in your Apple ID subscriptions settings.
2. If you cannot find an app subscription, contact CVHelp support.

Android

1. CVHelp does not publish specific Android instructions. If you signed up via Google Play, cancel via Play Store subscriptions.
2. If you cannot cancel via Google Play, email [email protected] with your account details and request confirmation.

Phone

1. CVHelp does not publish a customer service phone number. Use email or the web dashboard for cancellations.
2. If you find a phone number in your billing description, keep a record of the call, time, and agent name; confirm cancellation by email.

Email

1. Send an email to [email protected] with your full name, the email used to register, the last 4 digits of the card on file, and a clear "Cancel subscription" statement.
2. Ask for a written confirmation email and retain it as proof.

Post

1. Write a cancellation letter with your full name, account email, date of birth, and a clear cancellation sentence. Sign it.
2. Send by registered post to: CVHelp, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the registered post receipt and any reply as proof.

If you cannot cancel online or do not receive a confirmation email, follow up using CVHelp contact page or the support email. If CVHelp does not respond, see the escalation steps under Legal protections below.

Cooling-off period

If you entered the contract online, you have a 14-day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The 14-day period starts the day after the contract was concluded. If you cancel within this 14-day period you are entitled to a full refund unless you expressly asked CVHelp to start the service during the cooling-off period and agreed to pay for the portion of the service provided. For official guidance see Citizens Advice.

Required proof: order confirmation, account email, date of purchase.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

End of commitment or rolling monthly

CVHelp runs a 14-day trial for £1.90 then a monthly rolling subscription at £17.90. To stop future charges, cancel before the next renewal date. Cancellation takes effect upon confirmation email, but paid access remains until the paid period ends.

Required proof: confirmation email and last payment receipt.

Price increase

CVHelp pricing information shows a trial at £1.90 and a monthly subscription at £17.90. CVHelp does not publish a formal price increase policy in the publicly available information. If you believe a price change breaches your contract you should contact support with the invoice showing the price change and your account details. If unresolved, raise the issue with Citizens Advice and quote your contract terms.

Required proof: invoices showing the change, account agreement page or user agreement.

Death of the subscriber

If the subscriber has died, close the account by emailing [email protected] and attach a copy of the death certificate along with proof of your right to act for the estate. CVHelp has not published a separate death-of-subscriber policy but standard practice is to supply a death certificate.

Required proof: death certificate, proof of executor or administrator status.

Payment method problems and legitimate grounds

CVHelp states that if a payment method expires and is not updated the company is authorised to continue billing that method and the customer remains responsible for uncollected amounts. CVHelp may make partial transactions when there are insufficient funds and may charge an administrative fee of up to £1.95 for failed transactions. If a billing issue caused unwanted renewals, contact support with bank statements and card details (last 4 digits) to request remediation.

Required proof: bank statements, card statements showing the transactions, account registration email.

Applicable law: Consumer Rights Act 2015 for service performance obligations.

Legitimate consumer rights and misconduct

If CVHelp applied unclear auto-renewal terms or made the contract hard to cancel, the Competition and Markets Authority considers such practices potentially unfair. If you cannot cancel or experience misleading terms, record your attempts to cancel and complain to Citizens Advice and to the CMA if necessary.

Applicable law: Competition and Markets Authority guidance and Consumer Rights Act 2015.

Before you cancel: negotiate

Research does not show specific publicly advertised retention discounts from CVHelp. No retention offers are reported in the available sources. To attempt retention, email [email protected] and request a retention offer. Example script: "I would like to cancel my subscription. Before I cancel, do you have any cheaper plan or retention offer? My account email is [your email]." Ask for a written offer and a deadline to accept it.

What cancelling saves you

CVHelp monthly subscription:

• Trial: £1.90 for 14 days.
• Monthly ongoing: £17.90 per month.

Cheapest real alternative in research: My CV Buddy at £2.99 per month.

My CV Buddy 12-month cost: 2.99 x 12 = £35.88 per year.

Annual saving by switching from CVHelp monthly to My CV Buddy: 214.80 - 35.88 = £178.92 per year.

Other alternatives: CVOnPoint at £9.99/month equals 9.99 x 12 = £119.88 per year; CV Human at £14.99/month equals 14.99 x 12 = £179.88 per year. These figures let you compare value directly.

Key UK consumer laws

Your cancellation and refund rights are protected by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which provide a 14-day cooling-off right for distance contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits unfair contract terms. The Digital Markets, Competition and Consumers Act 2024 updates consumer rights around subscription cooling-off in certain digital markets; see the UK legislation page for details: Digital Markets, Competition and Consumers Act 2024.

Escalation steps

1) Complain to CVHelp first by email to [email protected] or via their contact page: CVHelp contact page. Keep all emails and timestamps. 2) Contact Citizens Advice for practical help with consumer complaints: Citizens Advice cancellation guidance. 3) If you paid with a credit card and the charge qualifies, consider Section 75 or a bank chargeback for disputed charges. 4) Report persistent hard-to-cancel or misleading auto-renewal behaviour to the Competition and Markets Authority.

Statutory refunds

If you cancel within the 14-day statutory cooling-off period you are entitled to a refund unless you agreed to immediate service and accepted costs for services provided during the cooling-off. Outside that period CVHelp does not guarantee refunds according to their publicly available statements.

Check access and downloads

After cancellation your account remains active until the end of the paid period. Download any CVs, cover letters, or files you need before the paid period expires. Keep local backups of final PDF or TXT versions.

Monitor final billing

Monitor your bank or card statement for one further billing cycle. CVHelp states that obligation to pay continues until the end of the subscription period and that they are authorised to continue billing an expired card. If you see unexpected charges after cancellation, collect proof of your cancellation request and confirmation email and contact support.

Data and re-activation

If you want to remove personal data, request account deletion via [email protected] and ask for confirmation of data removal. To re-activate later, sign in and resubscribe. Keep proof of prior cancellation if you need to dispute re-subscription charges.

Use this checklist immediately when you cancel so you have clear evidence and protect your finances.

• Cancel via My account on CVHelp homepage and save a screenshot of the cancellation screen.
• Save the confirmation email from CVHelp and keep a PDF copy.
• Note the last billing date and the next renewal date in your calendar.
• Download all CVs, cover letters and templates you need before your access ends.
• If you are disputing charges, prepare bank statements showing the payments and the confirmation email to attach to your complaint.
• If no reply within a reasonable time, contact Citizens Advice and follow chargeback or Section 75 steps if you paid by card.