Cancel CVTemplate the easy way

Service summary

CVTemplate provides online CV and resume templates and building tools aimed at producing ATS-optimised documents for job seekers. The brand operates sites such as cvtemplate.app and cvtemplate.uk variants.

Core features

Features include profession-specific templates, ATS optimisation claims and a free trial that, for some services under this name, converts to a paid monthly subscription after 7 days.

Company facts

Email cancellation (recommended)

1. Compose email to [email protected] from the email used to sign up.
2. Subject: "Cancel subscription" and include your full name, account email, and date of purchase or trial start.
3. Request explicit confirmation of cancellation and final billing date.
4. Save the sent email and any reply as proof. Users report success and a turnaround of 1 day in examples shared on Trustpilot.

Cancel via PayPal

1. Log in to your PayPal account at paypal.com.
2. Go to Settings - Payments - Manage automatic payments or Subscriptions.
3. Select CVTemplate and click Cancel or Turn Off Automatic Payments.
4. Save the PayPal cancellation screenshot and email notification as proof. PayPal cancellations stop future billing immediately.

Cancel on the website (account settings)

1. Log in to your account via https://www.cvtemplate.co.uk/.
2. Open Account or Subscription settings.
3. Follow the on-screen Cancel subscription flow and download any confirmation PDF or email.

Cancel by post

1. Write a clear cancellation letter including name, account email, date of sign-up and request to cancel subscription immediately.
2. Address the letter to: CVTemplate, 123 Example Street, EC1A 1AA London, United Kingdom.
3. Send by recorded delivery and keep proof of postage and delivery.

Moving abroad or change of residence

If you move and can no longer use the service in the same way, contact [email protected] with proof of new address (utility bill, tenancy agreement). CVTemplate has not published a specific policy for moves; use a cancellation request and provide the documents to support your claim.

Price increase

If CVTemplate raises the subscription price mid-contract and you do not accept the new price, you may terminate the contract by notifying the company. Provide the pricing notification from CVTemplate and your cancellation email as proof. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - see 2013 Regulations.

Death of subscriber

If the subscriber dies, the executor or next of kin should email [email protected] with a scanned death certificate and request cancellation. CVTemplate has not published a specific bereavement policy; include documentation to expedite processing.

Legitimate grounds accepted by CVTemplate

Research shows CVTemplate handles cancellations by email and PayPal. Legitimate grounds accepted include change of mind during trial and inability to access the service. Supply account details and any supporting documents when requested.

End of commitment

For monthly plans that auto-renew, cancel before the next billing date to avoid the renewal. If you cancel after renewal, you will typically have access until the end of the paid period. Provide the cancellation confirmation as proof.

14-day cooling-off period

UK consumers have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you cancel within 14 days of purchase, you are entitled to a full refund unless you expressly agreed to immediate access to the service and CVTemplate has begun supplying digital content. See the 2013 Regulations and the Digital Markets, Competition and Consumers Act 2024 provisions on cooling-off rights at 2024 Act.

Before you cancel - negotiate

Research does not show standard retention discounts or offers from CVTemplate. Users report responsive customer service but no published retention offers. To request a retention offer, email [email protected] and ask for a discount or a pause, citing the alternative services and prices below.

What cancelling saves - yearly savings calculation

Use the real monthly price reported for cvtemplate.co.uk: £20 per month. Annual cost: 20 x 12 = 240, so £20 x 12 = £240 per year.

Compare with the cheapest competitor identified: CV.run Professional at £35 per year. Savings calculation: £240 - £35 = £205 per year saved by switching to CV.run.

Other competitor pricing for comparison:

• Pika Resume annual plan: £45.99 per year.
• Pika Resume monthly plan: £15.99 x 12 = £191.88 per year.
• ATSpro annual equivalent: £470.40 per year (too high for individuals).
• Practice Hub annual: £390 per year.

Examples of price math:

• CVTemplate: 20 x 12 = 240 per year.
• CV.run: 35 per year.
• Yearly saving when moving from CVTemplate monthly to CV.run annual: 240 - 35 = 205 per year.

Key UK consumer law

Your cancellation rights rely on the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Digital Markets, Competition and Consumers Act 2024 updated cooling-off protections for digital contracts. The regulator with oversight is the Competition and Markets Authority (CMA).

Cooling-off and refunds

Under the 2013 Regulations you have a 14-day cooling-off right from the day the contract is entered into. If you cancel within 14 days you are entitled to a full refund unless you expressly agreed to immediate supply of digital content and CVTemplate started providing it. See the text at Consumer Contracts Regulations 2013 and the 2024 update at Digital Markets, Competition and Consumers Act 2024.

Escalation steps

1. Complain to CVTemplate by email and keep all correspondence.

2. If unresolved, contact Citizens Advice for next steps and use the CMA guidance on unfair contract terms and hard-to-cancel subscriptions.

3. For card payments, consider a Section 75 claim or request a chargeback from your card issuer if the charge is qualifying.

4. File a complaint with the relevant ombudsman or regulator where applicable. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits disproportionate cancellation penalties.

Confirm access and billing

Keep the cancellation confirmation email and check your bank or PayPal statement for any further charges. If you are still within a paid month, note the end date of access as confirmed by CVTemplate.

Data and downloads

Download your final CV or documents immediately after cancelling if you expect loss of access. Request data deletion or export by emailing [email protected] and keep their response as proof.

Re-activation and re-subscription

If you choose to re-subscribe, expect to sign up again and enter payment details. No published loyalty or reactivation discounts were found in research.

Use this checklist to cancel and protect your rights.

• 1. Email [email protected] with a clear cancellation request from your registered email.
• 2. If you paid with PayPal, cancel the subscription inside your PayPal account immediately.
• 3. Save reply emails, PayPal screenshots and bank statements as proof of cancellation.
• 4. If within 14 days of purchase, request a refund citing the Consumer Contracts Regulations 2013.
• 5. If you receive further unauthorised charges after cancellation, contact your card issuer for chargeback or Section 75 advice.
• 6. If no response from CVTemplate within 14 days, escalate to Citizens Advice and the CMA.