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We generate and send your cancellation letter to D and G Appliance Care by registered mail
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Digital registered letter with receipt of acceptance
Subject : Cancellation of D and G Appliance Care agreement
Step-by-step 2026 guide to cancel D and G Appliance Care in the UK. Phone, post and online routes, 14-day cooling-off, refund rules and escalation steps.
| Item | Value |
|---|---|
| Fastest method (name it + why) | Phone - immediate live contact with an agent during published hours (speaking to an agent lets you confirm cancellation on the call) |
| Effective delay | Cancellation is effective immediately if exercised within the 14-day cooling-off period; otherwise the policy remains in force until the end of the paid period |
| Notice period | 14 days (cooling-off) |
| Cancellation fee (amount or 0) | 0 |
| Minimum commitment | Not published by D and G Appliance Care |
| Phone + hours | 0333 000 9740 or 0333 000 4966; alternative freephone 0800 561 4496 - 08:00 to 20:00, 7 days a week |
| Postal address for registered letter | D and G Appliance Care, 11 Worple Road, SW19 4JS London, United Kingdom |
D and G Appliance Care is a professional appliance repair and protection provider operating in the United Kingdom. The company and related repair services provide cover and repairs for household electrical appliances, offering policies that include parts, labour and engineer call-outs under certain plans.
The organisation behind the brand is registered as D&G APPLIANCE REPAIRS LIMITED, headquartered in Bristol, England. The business was founded in 2016 and lists approximately 5 employees. The provider offers single-appliance and branded repair plans, with prices that start from £4 per month for basic single-appliance cover.
For official company details and contact options use the main site: dandgappliancerepairs.co.uk.
| Fact | Value |
|---|---|
| Full legal name | D&G APPLIANCE REPAIRS LIMITED |
| Headquarters | Bristol, England |
| Founded | 2016 |
| Employees | ~5 |
| Common plans | Single Appliance Protection from £4/month; Repair & Care Plan (Bosch) from £19.07/month |
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web (My Account) | Sign in to the My Account portal and follow contact options; no direct "Cancel Plan" button is published | Up to 48 hours for response | Email confirmation or support ticket (if issued) | Medium |
| Phone | Call 0333 000 9740, provide policy number and request cancellation | Immediate call time; confirmation on call or follow-up email | Call reference number and verbal confirmation; ask for written confirmation by email or post | Easy |
| Post (registered letter) | Send a signed letter with policy details to the company postal address | Allow 7 to 14 days for processing | Royal Mail signed-for receipt and company reply | Medium |
| Online form / download | Download a cancellation form if available, complete and post back; or use the contact form on the website | Allow 7 to 14 days | Return receipt or email reply | Medium |
If you bought your plan remotely or off premises you have 14 days to cancel for any reason and receive a full refund of any premium paid. The cooling-off period runs from the day you receive documentation or from the policy start date, whichever is later. To claim a refund state your cancellation date and ask for a full refund. This right is set out in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. See the Regulations.
Provide your policy number, date of purchase, name and address. If using post, send the registered letter receipt. If cancelling by phone, request a written confirmation to evidence the cancellation date.
If the provider raises prices and you do not accept the revised terms you are entitled to cancel and receive a pro-rata refund for unused days if the change is a unilateral contract modification that affects your policy. Retain the notification of price increase and your original policy document as proof. The provider's terms note this right where changes are made after the first three years; request the pro-rata refund in writing and keep correspondence.
Keep the notification of the price change, your policy documents and correspondence where you reject the change. Submit these when requesting cancellation and a refund.
If the insurer arranges to replace your appliance the policy ends immediately and the terms state no premium will be refunded in that specific event. The provider's policy documents record this exception; check your policy wording for replacement clauses.
Keep the replacement confirmation provided by the insurer and any engineer report that documents the replacement date.
In case of the subscriber's death, nominate an executor or next of kin to cancel the policy. Provide a copy of the death certificate and proof of authority to act on behalf of the estate.
Death certificate and proof of executor status or legal authority. Request a refund for any unused days if applicable.
Research reports that Domestic & General style providers accept cancellation and refund requests for replacement of the insured appliance, non-payment by the trader, or significant contract changes. If Domestic & General cancels your policy for valid reasons you will receive a refund for unused days. An example Financial Ombudsman Service decision (Ms E) awarded a full refund where the customer had replaced an insured appliance and the insurer failed to refund premiums from the replacement date. See the case at Financial Ombudsman decision DRN-5236460.
Cooling-off: Consumer Contracts Regulations 2013. Service performance and unfair terms: Consumer Rights Act 2015. For complainthandling escalation see Financial Ombudsman Service case law and the provider's regulatory status with the Financial Conduct Authority and the Prudential Regulation Authority.
There is limited public evidence that D and G Appliance Care offers standard retention packages. The research does not report systematic retention discounts. To ask for a retention offer call customer services on 0333 000 9740 and request any available discount, a paused payment plan, or a pro-rata refund. If you are within the 14-day cooling-off period request a full refund. When you call, ask for the exact offer in writing and record the agent's name and call reference.
Use the actual plan prices published. Example 1 - Single Appliance Protection Policy: price from £4 per month. Annual cost calculation: 4 x 12 = £48 per year, so cancelling saves £48 per year.
Example 2 - Repair & Care Plan (Bosch): price from £19.07 per month which equals £19.07 x 12 = £228.84 per year. If you switch from the Bosch plan to the cheapest competitor listed (NAC Prime at £89 per year) the yearly saving is: £228.84 - £89 = £139.84 per year.
Summary of published prices used in calculations: Single Appliance Protection from £4/month (annual £48), Repair & Care Plan (Bosch) from £19.07/month (annual £228.84), NAC Prime annual £89, Whigo annual £99, Igloo monthly £31 (annual £372).
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 grant a 14-day cooling-off right for contracts concluded at a distance or off premises. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prevents unfair contract terms. The Financial Conduct Authority and the Prudential Regulation Authority regulate firms that provide insurance-style products; research confirms Domestic & General is authorised and regulated.
First complain to the provider in writing and keep copies. If the provider rejects a valid claim or refund request escalate to Citizens Advice for guidance and then to the Financial Ombudsman Service if the policy is an insured product and the provider is FCA regulated. For card payments you can also consider a chargeback or Section 75 claim via your card issuer. The Competition and Markets Authority treats hard-to-cancel auto-renewals as potentially unfair; keep evidence of renewal terms and cancellation attempts.
If you cancel within 14 days you are entitled to a full refund under the Consumer Contracts Regulations 2013. If the provider modifies terms after three years and you do not accept the change you may cancel and receive a pro-rata refund as set out in provider terms cited in research. If the insurer cancels for valid reasons you will receive a refund of premiums for unused days according to provider terms.
See the Consumer Contracts Regulations at legislation.gov.uk and review the Financial Ombudsman decision related to a refund dispute at DRN-5236460 for an example of a successful customer outcome.
After cancellation obtain written confirmation by email or post and retain any call reference and receipts. If you cancelled within the 14-day cooling-off period request a full refund and keep the refund confirmation or bank statement showing the refunded amount.
Check the last bank or card statement for the date and amount of the final payment. Request a final statement and ask the provider to confirm they will not renew your Direct Debit. For personal data ask the company for a record of the personal data they hold and a deletion request if you require account closure under data protection rights.
If you decide to re-activate cover later you will need to obtain a new quote and start a new policy. There is no automatic re-activation after cancellation unless you agree to a new contract. If you replace the insured appliance notify the insurer promptly to avoid being charged for cover on an appliance you no longer own; the Financial Ombudsman decision DRN-5236460 shows a case where delayed notification led to a dispute and then a successful refund when the ombudsman ruled for the customer.
Use this checklist to cancel and protect your rights.
£4
/ mois
Covers mechanical or electrical breakdown, parts, labour and engineer call-out fees. Includes accidental damage options and replacement if not repairable.
£19.07
/ mois
First repair guarantee, access to Appliance Care portal, remote annual health check, unlimited phone support and repairs by specialist engineers for appliances aged 2 to 12 years.
No commitment. Billoff helps you cancel or adjust your D and G Appliance Care subscription without hunting down every detail alone.
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Covers up to six appliances with unlimited repairs using manufacturer-approved engineers.
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Provides priority engineer visits, member discounts and annual maintenance checks across covered appliances for a flat annual fee.
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Tiered annual plans for one, two or three appliances with a 30-day money-back guarantee.
D and G Appliance Care is available in many countries. Here are several frequently cited markets:
What you should know about D and G Appliance Care subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
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