Cancel Diamond Resorts the easy way

Diamond Resorts overview

Diamond Resorts is a vacation ownership and timeshare operator that sells membership, points and timeshare weeks to consumers seeking holiday accommodation and related services. The business model combines resort stays, exchange services and event access under membership programs.

How Diamond operates in the UK

In the United Kingdom Diamond Resorts operates through regional customer services and membership guides. Legal and consumer-facing materials include membership guides and monthly payment plan agreements that set out management fees, payment plans and termination conditions. See the sample payment plan and membership guide for contract details: monthly payment plan sample and annual membership guide.

Company facts

Phone

1. Call 0345 359 0010 and ask to cancel your membership or timeshare.
2. Provide your membership number, full name, postal address and date of birth as on the contract.
3. Request a written acknowledgement and a final statement of amounts due and time to repay (research indicates repayment may be due within 14 to 30 days).
4. If the agent offers a retention scheme, record the offer in writing and ask for a follow-up email.

Email

1. Compose an email to [email protected] with subject line 'Cancellation request - [your membership number]'.
2. Attach a scanned signed cancellation letter and a copy of your membership agreement if available.
3. Request written confirmation and a final invoice showing any repayment required.
4. Keep the outgoing email and any replies as proof.

Post

1. Draft a clear signed cancellation letter stating you Cancel your Diamond Resorts membership, referencing your contract number and date.
2. Send the letter by registered post to: Diamond Resorts, 250 Fowler Avenue, GU14 7JP Farnborough, United Kingdom.
3. Retain the postal receipt and ask for acknowledgement within 14 days; Diamond states refunds for cooling-off must be made within 14 days of receiving cancellation notice.

Contract clause / account-holder portal

1. Check your contract, particularly condition 12 of the monthly payment plan sample, for the contact details and specific early termination rules: monthly payment plan sample.
2. If your agreement is regulated by timeshare rules you have a 14-day statutory withdrawal right from the contract start date.
3. Follow the written procedure required by your contract and keep copies of all correspondence.

Cooling-off (14-day statutory withdrawal)

If your purchase is a regulated timeshare or a contract concluded off-premises or online, you have a statutory 14-day right to withdraw beginning on the contract start date and ending 14 days later under the Consumer Contracts Regulations 2013. If you withdraw within that period you are not liable for any costs and any linked credit agreement is automatically terminated at no cost. See the Timeshare Regulations: Timeshare Regulations 2010.

Death of member

Rule: Diamond will consider waiving the current year’s management charges where a member has died, but all previous year fees must have been paid in full. Proof required: original or certified copy of the death certificate. Applicable law: Consumer Rights Act 2015 applies to fairness of contract terms when assessing any charge.

Medical problems and terminal illness

Rule: Diamond will consider waiving the current year’s management charges where medical evidence shows incapacity or terminal illness. Proof required: medical evidence from a clinician. Applicable law: Consumer Rights Act 2015 for fairness of terms.

Bankruptcy or serious debt issues

Rule: Diamond will consider waiving the current year’s management charges where documentary evidence of insolvency or significant debt exists. Proof required: documentation such as court papers, evidence of debt counselling or solicitor correspondence. Diamond requires all previous year's fees to have been paid in full.

Age - over 75

Rule: Diamond will consider waiving the current year’s management charges for members aged over 75. Proof required: original or certified copy of birth certificate. All previous year's fees must be paid in full.

Price increases

Rule: If Diamond increases management fees, check your contract for unilateral variation clauses. Under the Consumer Rights Act 2015 a disproportionate penalty or unfair variation may be unenforceable. If the increase breaches the contract terms, you may challenge it with Citizens Advice and escalate to the relevant ombudsman or court.

End of commitment

Rule: If your contract has a fixed term, termination at the end of that term must follow the notice provisions set in the agreement. If no minimum commitment is published by Diamond, rely on the contract wording and request a written final statement from Diamond showing amounts due and the date of final termination.

Relevant law and citations

Primary UK rules referenced: The Timeshare, Holiday Products, Resale and Exchange Contracts Regulations 2010 (Timeshare Regulations 2010) and the Digital Markets, Competition and Consumers Act 2024 for cancellation of subscription contracts: Digital Markets, Competition and Consumers Act 2024 - Section 264.

Before you cancel - negotiate with Diamond Resorts

Retention offers reported in public materials are not listed in the research dataset. There are no specific retention offers publicly documented in the research. When you call or write request these options in this order: a written final invoice showing any outstanding management charge; a payment plan aligned to your cashflow; and, where relevant, a one-time settlement figure. Ask the agent to confirm any offer in writing and the deadline to accept. If Diamond refuses, retain all written replies for escalation.

What cancelling saves - exact maths

Use published alternative prices to estimate savings when you leave Diamond Resorts. Example: Holiday Property Bond costs £12.92 per month. Math: £12.92 x 12 = £155.04, listed as £155 per year on public materials. Caravan and Motorhome Club membership is listed at £69 per year. Staying with Caravan and Motorhome Club instead would cost £69 per year.

Concrete comparison: if you move from a membership that costs as much as Holiday Property Bond you would spend £155 per year. If Diamond Resorts management charges you more than £155 per year, switching to Holiday Property Bond would save the difference. Diamond's standard annual management fee is not publicly disclosed; check your contract for the exact figure. Competitor lowest priced option in our research: Caravan and Motorhome Club at £69 per year.

Key UK consumer laws

The main legal protections that apply in the UK are the Consumer Contracts Regulations 2013 which give a 14-day cooling-off right for off-premises and distance contracts, the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and restricts unfair contract terms, and the Digital Markets, Competition and Consumers Act 2024 which provides additional cancellation rights for subscription contracts. For timeshare-specific rules see the Timeshare Regulations 2010: Timeshare Regulations 2010.

How to escalate a dispute

Step 1: Complain in writing to Diamond Resorts and keep all replies. Step 2: If unresolved, contact Citizens Advice for guidance and consider a chargeback or Section 75 claim with your card issuer if the payment qualifies. Step 3: If the complaint relates to financial services, escalate to the Financial Ombudsman Service; an example decision involving Diamond Resorts Financial Services is available: FOS decision DRN-3613368.

Check final billing

Obtain a final written statement showing any amount paid, the date the contract ended, and any outstanding charges. If you cancelled in the 14-day cooling-off period, Diamond must refund all payments within 14 days of receiving your cancellation notice.

Data and account access

Request confirmation that your personal data will be deleted or retained only where required to meet legal obligations. Ask for the date after which you can no longer access membership benefits and lodge any disputes in writing within that timeframe.

Re-activation and resale

If you later wish to re-join, request the current re-activation terms in writing. For resale or relinquishment options check Diamond’s relinquishment policy in your membership guide or the sample documentation: membership guide.

Use this checklist to complete and document your cancellation:

• Locate your membership number and the signed contract.
• Identify whether your contract is regulated under the Timeshare Regulations 2010 and whether you are within the 14-day cooling-off period.
• Call 0345 359 0010 and request cancellation; ask for a written acknowledgement and reference number.
• If you prefer, send a signed registered letter to Diamond Resorts, 250 Fowler Avenue, GU14 7JP Farnborough, United Kingdom and keep the postal receipt.
• Email [email protected] with a scanned signed cancellation and request a reply.
• Retain all emails, call references, postal receipts and written replies as evidence.
• If charged incorrectly after cancellation, use Section 75 or chargeback where applicable and lodge a complaint with the Financial Ombudsman Service when necessary.