Free
£0
/ mois
DocHub Core Features (3 uses/month), Basic PDF Tools, AI Assistant, iOS and Android apps
DocHub Core Features (3 uses/month)
Basic PDF Tools
AI Assistant
iOS and Android apps
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
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We generate and send your cancellation letter to DocHub by registered mail
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Preview of your letter
PreviewSender
Recipient
DocHub
101 Federal Street, Suite 1900
02110 Boston USA
Digital registered letter with receipt of acceptance
Subject : Cancellation of DocHub agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the DocHub service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the DocHub service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
- Tracked deliveryRegistered electronic mail
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DocHub
Step-by-step 2026 guide to cancel DocHub subscriptions in the UK, billing, refunds and rights. Includes exact steps for web, iOS, Android and postal cancellation.
https://dochub.com
Boston, USA
Professional Services
Cancellation at a glance
| fastest method (name it + why) | Website account downgrade - it immediately moves you from the paid Pro tier to the free plan via account settings |
|---|---|
| effective delay | Immediate upon confirmation on the website |
| notice period | None |
| cancellation fee (amount or 0) | £0 |
| minimum commitment | Not published by DocHub |
| phone + hours | Not published by DocHub |
| postal address for registered letter | DocHub, 101 Federal Street, Suite 1900, 02110 Boston, USA |
What is DocHub
Core service
DocHub is an online PDF editor and e-signature platform that lets users edit, sign, annotate and share PDF documents from a browser or mobile app.
Who uses it
DocHub targets individuals and businesses who need fast PDF editing and electronic signature workflows without installing desktop software.
Quick company facts
| Legal name | DocHub, LLC |
| Parent company | airSlate, Inc. |
| Founded | 2014 |
| Subscribers | 100 million |
| Support | [email protected] |
How to cancel DocHub
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web (account settings) | Sign in - Settings - Billing - Downgrade to Free | 5 minutes | On-screen confirmation; email receipt if billing changed | Easy |
| iOS (Apple subscription) | Cancel via Apple Subscriptions in iPhone Settings | 5 to 10 minutes | Apple cancellation confirmation email | Easy |
| Android (Google Play) | Cancel via Play Store - Subscriptions | 5 to 10 minutes | Google Play cancellation confirmation | Easy |
| Email [email protected] asking to cancel and request written confirmation | Varies - allow 24 to 72 hours for reply | Provider reply email | Medium | |
| Post (registered letter) | Send a written cancellation request to the US mailing address | Allow postal transit plus processing - days to weeks | Proof of postage and any provider written reply | Hard |
Web - cancel via account settings
- Open dochub.com and sign in to your account.
- Go to Settings then Billing then Plans or Billing/Plans at https://dochub.com/pricing.
- Select the option to downgrade to the Free plan and confirm you want to cancel Pro.
- Save or screenshot the on-screen confirmation. If billed annually you will see the change reflected in your next billing cycle.
iOS - cancel via Apple
- Open Settings on your iPhone or iPad and tap your name.
- Tap Subscriptions and locate DocHub in the list.
- Tap DocHub and then tap Cancel Subscription.
- Keep Apple confirmation email as proof. Apple handles refunds for App Store subscriptions; request refunds at reportaproblem.apple.com when needed.
Android - cancel via Google Play
- Open Google Play Store app and tap your profile icon.
- Tap Payments and subscriptions then Subscriptions.
- Select DocHub and tap Cancel subscription.
- Keep Google Play confirmation email. Google may issue refunds within 48 hours per their policy; after that contact DocHub support.
By email
- Compose an email to [email protected] with subject line: "Cancel DocHub Pro - [your account email]".
- Include your full name, account email, subscription plan, and clear statement: "I cancel my DocHub Pro subscription effective immediately."
- Request written confirmation and save the provider reply as proof.
By post
- Write a clear cancellation letter including your name, account email, subscription details and the statement: "I cancel my DocHub Pro subscription effective immediately."
- Send by registered post to: DocHub, 101 Federal Street, Suite 1900, 02110 Boston, USA.
- Keep proof of postage and any reply. Allow postal transit time and processing by the provider.
Cancel by reason
Moving abroad or relocation
If you relocate, DocHub does not publish a specific relocation cancellation rule. You can cancel via your account or contact [email protected] and provide proof of relocation such as a new address or utility bill. Applicable law: Consumer Contracts Regulations 2013 for online contracts when cancellation rights apply.
Price increase
If DocHub increases the price for your plan and you do not accept the change, you may cancel. Provide the price change notice and a clear statement requesting termination. Applicable law: Consumer Rights Act 2015 protects against unfair contract terms related to disproportionate charges.
Death of subscriber
DocHub does not list a specific policy for death of subscriber. To close the account, contact [email protected] and provide a copy of the death certificate and proof of authority. Applicable law: not specifically listed by DocHub; general contract termination principles apply.
Legitimate ground accepted by DocHub
DocHub accepts account cancellations via the account settings, in-app subscription systems and support correspondence. Required proof is an account identifier and confirmation from the account email. This follows the provider directions in official Terms.
End of commitment
If you are on a monthly plan you can downgrade or cancel from your account at any time. If you are on an annual billed plan, downgrading may take effect at the end of the paid period. Check the billing details in your account for exact renewal date.
Cooling-off (14 day) and free trial
For consumers in the UK, a 14 day cooling-off period applies to services arranged online under the Consumer Contracts Regulations 2013. DocHub offers a 30 day free Pro trial; cancel the trial before it ends to avoid charges. If you were charged after forgetting to cancel the free trial, contact [email protected] to request a refund. Applicable law: Consumer Contracts Regulations 2013 and Digital Markets, Competition and Consumers Act 2024 for renewal rights. See Citizens Advice on cancelling services and end of contract notice rules.
Negotiate or save
Before you cancel - negotiate
DocHub does not publicly list standard retention offers. To request a retention offer write to [email protected] stating your account email and that you are considering cancellation, and ask for a promotional rate or pause. If your subscription was billed through Apple or Google, request a subscription refund or credit through Apple or Google first, then contact DocHub for any additional goodwill refund.
What cancelling saves you - concrete math
We compute yearly costs using DocHub monthly and annual pricing converted to GBP as listed in the research data.
DocHub Pro monthly: £12 x 12 = £144 per year.
DocHub Pro annual: £108 per year. Annual saves: £144 - £108 = £36 saved by paying annually instead of monthly.
DocHub Basic monthly: £8 x 12 = £96 per year. DocHub Basic annual: £72 per year. Annual saves: £96 - £72 = £24.
Cheapest real alternative from competitors in our list: EasySign at £9 per month. EasySign annual: £9 x 12 = £108 per year. Comparison to DocHub Pro annual: £144 (DocHub Pro monthly total) or £108 (DocHub Pro annual). If you cancel DocHub Pro and switch to EasySign monthly you pay £9 per month or £108 per year, saving between £36 and £36 depending on billing choice.
Legal protections and escalation
Key UK consumer laws and regulator
The primary regulator is the Competition and Markets Authority (CMA). Relevant laws: Digital Markets, Competition and Consumers Act 2024 and the Consumer Rights Act 2015. For online cancellation and cooling-off see the Consumer Contracts Regulations 2013.
Cooling-off and refunds
Under the Consumer Contracts Regulations 2013 you have a 14 day cooling-off period for services arranged online. The Digital Markets, Competition and Consumers Act 2024 confirms cancellation rights and that the trader must send an end of contract notice. For details see the 2024 Act - cooling-off rights and section 261 on end of contract notice.
How to escalate
If DocHub does not resolve a billing or cancellation dispute: 1) Complain to DocHub support in writing. 2) For UK guidance contact Citizens Advice at Citizens Advice. 3) For payment disputes consider card chargeback or Section 75 for qualifying card payments. The CMA treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices.
What to do after cancelling DocHub
Access to files
After you cancel a paid plan you will retain access to your account but features will be limited to the Free plan capabilities. Download all documents you need before downgrading if you require Pro features. See billing and subscription help at DocHub Help - Billing.
Data and GDPR
DocHub states GDPR compliance information on its security page. To request deletion or data access follow DocHub guidance or contact [email protected]. Official security and GDPR details are at DocHub GDPR compliance.
Final billing and receipts
Check your card statement for final charges. If you believe you were charged incorrectly after cancellation, contact [email protected] and, if the subscription was via Apple or Google, follow their refund routes. DocHub's terms state that DocHub does not refund fees on termination except as otherwise agreed by the provider. For App Store refunds use reportaproblem.apple.com.
Next steps and practical checklist
Use this checklist to cancel cleanly and preserve evidence.
- Sign in to your DocHub account and take a screenshot of your current plan and billing page.
- Download and save any PDFs or documents you will need.
- Cancel via the web Settings - Billing - Downgrade to Free, or cancel in Apple/Google if billed through those stores.
- Save confirmation emails or screenshots from DocHub, Apple or Google showing cancellation.
- If you need a refund, collect proof of billing and contact [email protected]; for App Store purchases request refunds at reportaproblem.apple.com.
- If DocHub does not reply within 7 days, escalate to Citizens Advice and consider card chargeback or Section 75 where applicable.
Plans
Basic
£8
/ mois
Everything in Free plus selected Pro features, advanced PDF tools, unlimited templates and folders
Everything in Free plus selected Pro features
advanced PDF tools
unlimited templates and folders
Pro
£12
/ mois
Unlimited PDF editing, unlimited sign requests, Smart Edit, Bulk Send, In-Person Signing, secure storage
Unlimited PDF editing
unlimited sign requests
Smart Edit
Bulk Send
Site License
Contact Sales
/ mois
Everything in Pro plus unlimited users, SSO, HIPAA options and priority support
Everything in Pro plus unlimited users
SSO
HIPAA options and priority support
No commitment. Billoff helps you cancel or adjust your DocHub subscription without hunting down every detail alone.
Pros & cons
Pros
Fast web editor and integrated e-signature tools
Free plan available with core features at £0
Pro plan offers advanced editing and unlimited sign requests for £12 per month
Cons
DocHub states it does not refund fees on termination except as agreed by Provider
No published phone support or opening hours for UK customers
Official GBP pricing is converted from other currency and DocHub lists prices primarily in Euros publicly
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Zegal UK
£100 + VAT
/ mois
Combines e-signatures with legal document creation and compliance features
EasySign
£9
/ mois
Straightforward e-signature solution with clear tiered pricing
MySign Platform
£9.99
/ mois
Complete digital signature solution with annual billing discounts
Countries where DocHub is available
DocHub is available in many countries. Here are several frequently cited markets:
United KingdomUnited States
Subscription & cancellation
What you should know about DocHub subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your DocHub subscription, whichever payment method you use.
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