Cancel Duomo the easy way

Product summary

Duomo is a paid daily prayer and Bible app offering guided prayers, habit-forming Scripture routines and a Premium tier with narrated listening modes. The app sells subscriptions through in-app purchases and external payment flows.

Who runs Duomo

Duomo App Limited is part of the Genesis business ecosystem. The company is led by CEO and founder Artem Kopanyev and lists headquarters in Nicosia, Cyprus.

Where it is available

The app is distributed on mobile app platforms and via the Duomo website. Availability by country is not published by Duomo.

Apple App Store (iOS) - step by step

1. Open Settings on your iPhone.
2. Tap your name, then Subscriptions.
3. Find Duomo in the list and tap it.
4. Tap Cancel Subscription and confirm.
5. Keep the cancellation confirmation email or take a screenshot for proof.

Google Play (Android) - step by step

1. Open the Google Play Store app.
2. Tap your profile icon, then Payments and subscriptions, then Subscriptions.
3. Select Duomo and tap Cancel subscription.
4. Save the Google Play confirmation email or screenshot.

Website - step by step

1. Go to https://duomo.co.uk/ and sign in to your account if possible.
2. Look for account or subscription settings. If no cancel button appears, contact [email protected] and request cancellation.
3. Save the email exchange as proof.

Email - step by step

1. Send an email to [email protected] with the subject "Cancel subscription" and include: your full name, email used for Duomo, transaction date and receipt or order ID.
2. Request confirmation of cancellation and a refund if within 14 days.
3. Keep the sent email and any reply as proof.

Post - step by step

1. Write a signed cancellation letter including your name, email used for Duomo and order details.
2. Send by Recorded Delivery to: Duomo, 5 The Furlong, Berry Hill Industrial Estate, WR9 9AH Droitwich, United Kingdom.
3. Keep the Recorded Delivery receipt as proof of sending.

Phone

1. Duomo does not publish a support phone number; do not rely on phone support for proof. Use email or Recorded Delivery for verifiable evidence.

Moving

If you relocate, Duomo’s published terms do not state a specific relocation-based cancellation right. Use the general cancellation routes above and keep proof of your request. Applicable law: Consumer Contracts Regulations 2013 for online contracts.

Required proof

Proof of identity and the email used to subscribe. If your reason is relocation with a different country billing, include a copy of a new address document.

Price increase

If Duomo increases the subscription price and your contract allows unilateral price rises, you can treat a significant increase as a material change and cancel. Keep the notification from Duomo and your cancellation request. Applicable law: Consumer Rights Act 2015 regarding unfair contract terms.

Required proof

Copy of Duomo’s price increase notice plus your cancellation request saved by email or Recorded Delivery.

Death of subscriber

Family or executor should contact [email protected] with proof of death and request account closure and refund where applicable. Provide a copy of the death certificate and proof of authority where requested.

Legitimate ground accepted by Duomo

Research did not list specific legitimate grounds published by Duomo. Use standard rights under UK law. Applicable law: Consumer Rights Act 2015.

End of commitment and renewals

To stop auto-renewal, cancel via the platform where you paid (App Store or Google Play) or request cancellation from [email protected] before the renewal date. Applicable law: Digital Markets, Competition and Consumers Act 2024 and Consumer Contracts Regulations 2013 which require renewal notices for each period. See cooling-off rights (2024).

Cooling-off period

For online digital subscriptions the Consumer Contracts Regulations 2013 grant a 14-day cooling-off period allowing cancellation and a full refund unless you expressly asked for the service to start during that period. Applicable law: Consumer Contracts Regulations 2013 and guidance at Citizens Advice.

Before cancelling: negotiate

Research does not report any standard retention offers publicly available from Duomo. If you want to keep the service at a lower cost, request a retention offer in your cancellation email: ask for a discounted annual price, an extended trial, or temporary pause. Exact discounts are not published by Duomo; request the offer in writing and keep the response as proof.

What cancelling saves you

Calculate yearly savings using Duomo published prices.

Monthly Premium: 12 x £19.99 = £239.88 per year.

Yearly Premium (cheaper annual option): £69.99 per year.

1 Year Premium (alternative annual listed): £89.99 per year.

3-month Premium shown as monthly ~£13.33 corresponds to 3 months at £39.99 total; yearly equivalent if renewed four times: 12 x £13.33 = £159.96 per year.

Weekly Premium shown as monthly ~£39.96 - annual equivalent: 12 x £39.96 = £479.52 per year.

Example savings if you switch from Monthly Premium to cancel: £239.88 saved per year. If you cancel an upcoming Yearly Premium renewal at £69.99 you save £69.99.

Cheapest real alternative: YouVersion (Bible App) at £0 per month provides basic Bible reading and many reading plans without subscription fees. Using YouVersion instead saves at least £69.99 if you avoid renewing a Duomo yearly plan, or £239.88 if you cancel a monthly plan.

Key UK consumer law

Your cancellation and refund rights are protected by the Consumer Contracts Regulations 2013 (14-day cooling-off for online contracts) and the Consumer Rights Act 2015 (services must be performed with reasonable care and skill; unfair contract terms are not binding). The Digital Markets, Competition and Consumers Act 2024 includes strengthened rules on renewal notices and cooling-off rights. See the statutory text on cooling-off rights: cooling-off rights (2024).

Refunds and escalation

If you cancel within 14 days you are entitled to a full refund unless you expressly authorised performance during that period. If Duomo refuses a legitimate refund, escalate by:

• Supplying a clear written complaint to Duomo and keeping records.
• Contact Citizens Advice for guidance: Citizens Advice - cancelling a service.
• Contact your card issuer for chargeback or Section 75 where eligible for card payments.
• If the issue is a hard-to-cancel subscription or misleading auto-renewal, contact the Competition and Markets Authority (CMA).

Check final billing

After cancellation you should receive confirmation by email. Verify that no further renewals are scheduled and check your bank or card statement for any unexpected charges for at least one billing cycle.

Access and data

If you cancelled during an active paid period, Duomo may allow access until the period ends. Request a copy of your data or account export via [email protected]. If you want account deletion, ask Duomo explicitly and keep written confirmation.

Re-activation

If you choose to re-subscribe later, re-activation will generally require you to purchase a new subscription via the App Store, Google Play or the Duomo website. Keep your original transaction receipts if you need to request a pro-rata refund for overlapping charges.

Follow this checklist to cancel Duomo and protect your rights.

• Step 1: Identify where you paid - App Store, Google Play or Duomo website.
• Step 2: Cancel via that platform or send an email to [email protected] with subject "Cancel subscription" and include order details.
• Step 3: If within 14 days, request a full refund in the same message and cite the Consumer Contracts Regulations 2013.
• Step 4: Save evidence - screenshots, confirmation emails, Recorded Delivery receipts.
• Step 5: Monitor your bank/card statement for one billing cycle.
• Step 6: If Duomo does not reply within 14 days, escalate to Citizens Advice and consider a chargeback with your card issuer.