Cancel eFax the easy way

Service overview

eFax is an online faxing service that converts faxes into email attachments and allows sending faxes from web, mobile apps and email. The service targets businesses and professionals who need secure, trackable faxing without physical fax machines.

Key uses

Use cases include receiving regulated documents in healthcare and legal sectors, sending signed documents, and archiving inbound faxes electronically. eFax offers plans that include inbound and outbound page allowances and the ability for multiple users to access the same fax number.

Company facts

Web - detailed steps

1. Go to ww2.efax.com/uk/cancel and sign in with your eFax account credentials.
2. Open Billing or Account settings and select the option to cancel your plan.
3. Follow on-screen prompts to confirm cancellation and save any faxes you need. All faxes are deleted on account closure.
4. Wait for and keep the email confirmation; eFax states the account is not considered cancelled until you receive that email.

iOS - detailed steps

1. Open the Settings app on iPhone or iPad and tap your name, then Subscriptions.
2. Find the eFax subscription and tap Cancel Subscription or turn off Auto-Renewal.
3. Do not rely on uninstalling the eFax app; that does not cancel the subscription.
4. Keep a screenshot or email confirmation from Apple showing cancellation.

Android - detailed steps

1. Open Google Play Store, tap your profile, then Payments and subscriptions, then Subscriptions.
2. Select eFax and tap Cancel subscription.
3. Retain the Google Play cancellation confirmation screenshot.

Phone - detailed steps

1. Call 1-323-817-3207 for general support or 1-888-226-3466 for Corporate accounts.
2. Provide account details and request that a cancellation confirmation email be sent.
3. If the agent does not send confirmation immediately, request a reference number and follow up by email to [email protected].

Email & Post - detailed steps

1. Email [email protected] clearly stating your account details, the request to Cancel the account and requesting an email confirmation.
2. To cancel by post send a registered letter to eFax, 1550 Peachtree Street N.W., 30309 Atlanta, United States and keep the return receipt. Include account details and request email confirmation.
3. Save all confirmations for disputes.

Cooling-off period (14 days)

If you bought eFax online you have a 14 day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The cancellation period for services starts the day after the contract is concluded. If you cancel within those 14 days you are entitled to a refund of payments made, subject to deductions for service used with your express consent and acknowledgment. See the official Regulations at legislation.gov.uk.

Price increase

If eFax increases the price during your subscription the Consumer Rights Act 2015 and the Consumer Contracts Regulations require clear pre-contract information. If eFax raises prices in a way that breaches your contract, contact eFax and request termination and any refund for future periods; provide the price change notice or invoice as proof. Applicable law: Consumer Rights Act 2015.

Death of subscriber

To cancel because of the death of a subscriber provide a death certificate and proof of authority (executor documents). Send documents to [email protected] or by post to the registered address and request cancellation and closure of the account. Applicable law: Consumer Contracts Regulations 2013 for refunds where relevant.

Moving abroad or loss of local number

If you move and eFax cannot provide a local number, request cancellation and provide proof of change of address such as a utility bill or tenancy agreement. eFax terms say prior or preferred fax numbers may not be available if you reactivate the account.

Legitimate ground accepted by eFax

eFax accepts requests where multiple numbers complicate cancellation, outstanding balance or annual plan issues; in those cases you must contact chat, email [email protected] or phone for assistance. Provide account statements or invoices as proof.

End of commitment

If you are at the end of an annual or other term, cancel via the account Billing page or contact support. For annual plans charges are submitted in advance and non-refundable, so request confirmation of end date when cancelling. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Research shows no widely published retention offers from eFax. If you wish to negotiate ask support during cancellation for offers such as temporary credit, a discounted plan or moving from monthly to annual pricing. Contact support by chat or email at [email protected] and request a specific offer in writing. Keep that offer as written proof.

What cancellation saves - maths and alternatives

Monthly to annual math for eFax plans (showing annualised monthly cost and savings if billed annually):

• Plus: £11 x 12 = £132. Annual price listed: £110. Saving if choosing annual: £132 - £110 = £22 per year.
• Pro: £16 x 12 = £192. Annual price listed: £160. Saving: £32 per year.
• SuperPro: £25 x 12 = £300. Annual price listed: £250. Saving: £50 per year.

Cheapest competitor from the research: SureVoIP Fax to Email at £4 per month which is £4 x 12 = £48 per year. Switching from eFax Plus billed monthly (£11 x 12 = £132) to SureVoIP saves £132 - £48 = £84 per year. Use the competitor details below when switching and verify feature parity.

For pricing reference see the eFax pricing page at www.efax.com/pricing.

Consumer law that applies

United Kingdom consumer protections that apply include the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The regulator with oversight for unfair cancellation or auto-renewal practices is the Competition and Markets Authority (CMA).

Cooling-off and refunds

The Consumer Contracts Regulations 2013 provide a 14 day cooling-off period for distance contracts. If you cancel within 14 days you must be reimbursed for payments including standard delivery where relevant. See the official Regulations at legislation.gov.uk.

Auto-renewal rules

The CMA treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If you cannot cancel via the method promised, escalate to Citizens Advice and the CMA. For card payments you can also ask the card issuer for chargeback or use Section 75 where applicable.

How to escalate

First complain to eFax and keep all confirmations. If unresolved contact Citizens Advice for next steps. If the dispute is about a regulated sector use the relevant ombudsman. For card payments use your bank's chargeback or Section 75 for qualifying purchases.

Download and backup data

All faxes associated with the account including those in the eFax Message Center are immediately and permanently deleted on account closure. Save and export any documents you need before you cancel. eFax warns that deleted faxes are unrecoverable.

Final billing and credits

Activation fees and prepaid service fees are non-refundable according to eFax terms. Unused inbound or outbound credits expire at the conclusion of each 30 day period and have no cash value. If you cancelled within the cooling-off period, request a refund under the Consumer Contracts Regulations 2013.

Re-activation and numbers

If you reactivate an account prior numbers may not be available. If you need the same number request number recovery in writing but accept that eFax states prior or preferred fax numbers may not be available.

Use this checklist to close your eFax account securely and fast.

• Log in to ww2.efax.com/uk/cancel and request cancellation.
• Before cancelling export all faxes: save a local copy of every important document.
• Take screenshots of billing pages and the cancellation request screen.
• Request and keep the cancellation confirmation email from eFax.
• If you paid by card and do not receive confirmation, keep transaction records and contact your card issuer.
• If purchased on iOS cancel in Apple ID subscriptions; do not rely on uninstalling the app.
• If purchased on Android cancel in Google Play subscriptions; retain the confirmation.
• If you need to escalate keep copies of all correspondence and the date/time of phone calls.