Cancel EIS the easy way

Overview

EIS Ltd is a company operating in the professional-services category. The name EIS also corresponds to the Enterprise Investment Scheme, a UK tax relief scheme. This guide focuses on cancelling a subscription or service agreement with EIS Ltd and explains statutory consumer rights in the United Kingdom linked to online and distance contracts.

Two ways the name is used

First, EIS Ltd is a San Francisco-headquartered business founded in 2008 by Alec Miloslavsky and Rowshi Pejooh. Second, Enterprise Investment Scheme (EIS), a UK tax relief regime, provides tax benefits for qualifying investments. Both uses appear in UK guidance and official helpsheets, but this cancellation guide applies to EIS Ltd subscription relationships and to statutory cancellation rights where the consumer has bought a service or subscription.

Company facts

Web / Account portal - step-by-step

1. Log in to your EIS account on the official website.
2. Navigate to Billing, Account or Subscriptions.
3. Find the active subscription and click Cancel or Manage subscription.
4. Follow on-screen prompts and confirm cancellation.
5. Save the confirmation screen and screenshot any confirmation ID. Expect an email confirmation within 14 days.

iOS - step-by-step

1. Open Settings on your iPhone or iPad.
2. Tap your Apple ID at the top then Subscriptions.
3. Select the EIS subscription and tap Cancel Subscription.
4. Keep the Apple receipt email as proof of cancellation.

Android / Google Play - step-by-step

1. Open Google Play Store app and tap your profile icon.
2. Go to Payments & subscriptions then Subscriptions.
3. Select EIS and choose Cancel subscription.
4. Keep the Google Play confirmation email and screenshot the subscription status.

Phone - step-by-step

1. Locate the official support phone number on EIS correspondence or account pages.
2. Call and state you want to Cancel your subscription with your account details.
3. Request a cancellation reference number and a follow-up email confirmation.
4. Note the date, time and name of the agent.

Email - step-by-step

1. Draft a short email with subject Cancel Subscription and include account identifier and reason.
2. Send to the support email on your account statements (if not publicly disclosed, use the contact form in your account).
3. Request written confirmation and keep the sent message and any reply.

Post - step-by-step

1. Write a signed cancellation letter including your account details and statement Cancel under the Consumer Contracts Regulations where applicable.
2. Send by registered post to: EIS, 2018 Powers Ferry Rd, 30339 Vinings, United States.
3. Keep the postal proof of posting and the return receipt.

Moving / relocation

If you relocate and cannot use the service in the new location, check the contract for geographical restrictions. If the contract was concluded online or off-premises, you may use the 14-day cooling-off right from the date of agreement to Cancel and request a refund. Provide proof of relocation such as a utility bill or tenancy agreement when asked by the trader.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - official text.

Price increase

If EIS increases the price and the increase was not provided for in the contract, you can Cancel if the change amounts to a substantial modification. Provide the trader's price increase notice and your account details as proof. The trader must offer an option to Cancel in most fair-practice frameworks; keep the written notice showing the increase.

Applicable law: Consumer Rights Act 2015 and CMA guidance on auto-renewal and unfair terms. For statutory cancellation and renewal cooling-off see the Digital Markets, Competition and Consumers Act 2024 - section 261.

Death of the subscriber

If the account holder dies, next of kin or the executor can Cancel the subscription by providing a death certificate and proof of authority to act. Send a copy of the death certificate and a written request to Cancel the account. The trader should acknowledge the cancellation in writing.

Legitimate grounds and service faults

Where EIS fails to perform with reasonable care and skill, you can Cancel and seek remedy under the Consumer Rights Act 2015. Required proof may include dated screenshots, correspondence showing the fault and any failure to repair. The trader must address the fault or agree terminations and refunds where service quality is breached.

Applicable law: Consumer Rights Act 2015.

End of commitment

If your contract has a fixed minimum term, you can Cancel at the end of that term without penalty. Provide the contract or account invoice showing the start and end dates as proof. The trader must stop renewals unless you explicitly re-subscribe.

Cooling-off period

For contracts concluded online or off-premises, you have a 14-day cooling-off period during which you can Cancel for any reason and receive a refund. If you requested services to start during the 14-day period and the business began work, the business may retain payment proportionate to the services supplied up to cancellation. To exercise the right, notify the trader with a clear statement.

Applicable law: Consumer Contracts Regulations 2013 - official text and Digital Markets, Competition and Consumers Act 2024 cooling-off provisions - official text.

Before you Cancel: negotiate

EIS Ltd has no publicly reported standard retention offers in the research data. When you contact EIS to Cancel, ask directly for any retention or discount offer, for example a temporary price reduction, paused payments or a lower-tier plan. Provide your account details, the cancellation date and reasons, and request a written retention offer. If you used an app store purchase route, ask whether EIS has any account-level offer beyond the store policies.

What cancelling saves you - concrete math

If your cost is linked to a supplier plan, compare competitor prices. Two documented alternatives are:

• Verity: £199 per month - yearly cost 199 x 12 = £2,388.
• Sleek UK: £60 per month - yearly cost 60 x 12 = £720.

Example savings: switching from Verity to Sleek saves 2,388 - 720 = £1,668 per year. If you Cancel EIS and instead pay Sleek for a startup accountant at £60 per month, you pay £720 per year.

Tax relief context for EIS investments (not subscription fees): EIS tax reliefs include 30% income tax relief on investments up to £1,000,000 per tax year (maximum relief £300,000) and up to £2,000,000 for knowledge-intensive companies (maximum relief £600,000). These figures show the financial scope related to the Enterprise Investment Scheme itself. See official helpsheets for details: EIS income tax relief helpsheet and EIS capital gains helpsheet.

Key UK laws and regulator

Consumer rights relevant to cancelling EIS in the UK include the Consumer Rights Act 2015 for service standards, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for the 14-day cooling-off right, and the Digital Markets, Competition and Consumers Act 2024 for subscription cancellation and renewal cooling-off rights. Citizens Advice provides practical guidance on cancelling services.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 provide a 14-day cancellation period for most contracts concluded online or off-premises. If you cancel within 14 days and paid in advance, you are entitled to a refund. If you asked for services to start during the cooling-off period, the business may retain the amount proportional to services supplied until cancellation. See the Regulations: official text.

Auto-renewal and hard-to-cancel rules

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. Under the Digital Markets, Competition and Consumers Act 2024, consumers can Cancel during an initial cooling-off period and any renewal cooling-off period and must be given a renewal cooling-off notice by the trader. See statutory provision: section 261.

Escalation steps

First, complain to EIS and keep written records. Second, seek advice from Citizens Advice: Cancelling a service you've arranged. Third, where applicable, escalate to the Financial Ombudsman Service or other sector ombudsman. For card payments, consider Section 75 or chargeback via your card issuer for qualifying transactions.

Check final billing and refunds

After cancellation, review your final invoice and any refund. Under the Consumer Contracts Regulations and the Digital Markets, Competition and Consumers Act 2024, the trader should reimburse payments without undue delay, typically within 14 days of being informed of the cancellation. Reimbursement should use the original payment method unless agreed otherwise.

Data and account access

Request confirmation of account closure and whether your data will be retained or deleted. If EIS continues to provide access for the remainder of a paid period, download any documents or data you need before the access ends. For data deletion or portability requests, cite applicable privacy policies and request a confirmation email when data is removed.

Re-activation and returning customers

If you want to re-activate later, ask about any re-activation fees or changes in pricing. Keep the cancellation reference and date to avoid mistaken renewals. If you cancelled under a cooling-off right and later change your mind within the statutory return period allowed by the trader, follow their re-subscription process.

Use this checklist to ensure a clean cancellation and protect your consumer rights.

• Find and save your subscription or account ID from EIS.
• Decide the cancellation channel: Web, Apple, Google Play, Email or Post.
• If cancelling in writing, prepare a clear statement: I wish to Cancel my subscription with account number X. Date and sign if posting.
• If cancelling within 14 days, state you are exercising your cooling-off right under the Consumer Contracts Regulations 2013 and request a full refund.
• Keep proof: screenshots, confirmation emails, registered post receipt or call reference number.
• Monitor your bank or card statement for the refund within 14 days; if not received, escalate to the trader and then Citizens Advice.
• If the subscription was via Google Play or Apple, keep the store confirmation email as proof.