Cancel EpicVin the easy way

Overview

EpicVIN is a vehicle history report service that sells single reports, multi-report packages and a monthly unlimited reports subscription for consumers and businesses. Prices listed for United Kingdom customers include 20% VAT on digital services.

Who uses EpicVIN

Target users include private buyers checking a single car (single report), dealers or frequent checkers who use multi-report packages, and users who opt for unlimited VIN lookups via a monthly subscription.

Company facts

Web - Cancel inside your account (official)

1. Open https://epicvin.uk/ and log in to your account.
2. Go to Account > Subscriptions.
3. Click Cancel Subscription.
4. Confirm the cancellation when prompted.
5. Save or screenshot the on-screen confirmation and check for an email confirmation from EpicVIN.

iOS - If you paid via Apple

1. Open Settings on your iPhone or iPad.
2. Tap your name, then Subscriptions.
3. Find EpicVIN in the list and tap Cancel Subscription.
4. Keep Apple cancellation confirmation email or screenshot for records.
5. Contact EpicVIN support at [email protected] only if Apple shows the subscription still active after cancellation.

Android - If you paid via Google Play

1. Open Google Play Store and tap your profile icon.
2. Tap Payments & subscriptions then Subscriptions.
3. Select EpicVIN and tap Cancel subscription.
4. Keep Google Play confirmation for your records.

Email - Why email alone is not sufficient

1. Send a cancellation request to [email protected] with your account email and order number.
2. State "Please cancel my subscription and confirm by return email."
3. Note: EpicVIN states that emailing or calling does not constitute an official cancellation unless they confirm the web cancellation.

Post - How to cancel by registered letter

1. Write a signed cancellation request including your account email, full name, order number and date of birth.
2. Address it to EpicVin, 1688 Meridian Avenue, Suite 700, 33139 Miami Beach, USA.
3. Send by registered post and keep the tracking/receipt.
4. Allow 5-10 working days for delivery and additional processing time.

Moving / change of country

EpicVIN has not published a specific relocation exception. If you cannot use the service because of a jurisdiction restriction, provide proof of new UK or foreign address change (utility bill or tenancy agreement) and request cancellation to [email protected]. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If EpicVIN raises the subscription price and you do not accept the new price, you may cancel before the renewal date. Provide the renewal notice or changed invoice as proof. Applicable law: Consumer Rights Act 2015 and CMA guidance on unfair contract terms.

Death of subscriber

EpicVIN does not publish a death policy. To cancel, send a copy of the death certificate and proof of administration to [email protected] or by registered post to the company address. If charges were taken after death, request a refund and include bank statements showing the debit.

Legitimate ground accepted by EpicVIN

Research lists billing errors, duplicate charges, technical failure or an empty report as accepted reasons for refunds. Provide order number, transaction receipt and bank statement as proof. EpicVIN requires refund requests within 14 days of the transaction date for billing-related issues. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

End of commitment

EpicVIN subscription converts after a 3-day trial to a monthly unlimited subscription. You can cancel at any time; cancellation takes effect immediately and prevents future renewals. Keep confirmation as proof.

Cooling-off (14-day right)

Under the Consumer Contracts Regulations 2013 you have a 14-day right to cancel online contracts. Exception: digital content that you have downloaded or streamed is excluded once access begins with your consent. EpicVIN states that refunds are available within 14 days only for billing errors, duplicate charges, technical failure, or empty reports. Provide transaction details and date within 14 days to request a refund. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before cancelling: negotiate

EpicVIN may offer retention incentives. A Trustpilot reviewer wrote that after cancelling they were offered 100 reports for 1 year for $100. Use this script by email to negotiate: "I want to cancel my subscription. If you can offer a retention package, please state the final price and duration in writing." Send to [email protected]. If you paid via Apple, request any refund or retention offer through Apple support in parallel.

What cancelling saves you

Compute annual savings if you cancel the monthly unlimited plan at £59.99 per month: 59.99 x 12 = 719.88 GBP per year. Single report cost is £24.99 per report. 4 reports package total price is £49.99 (equivalent to 12.50 per report). A 16 reports implied total at £12.49 per report equals 16 x 12.49 = 199.84 GBP. Trial cost is £1 for 3 days. Example calculations:

• Monthly unlimited: 59.99 x 12 = 719.88 GBP/year.
• Single report: 24.99 GBP one-time.
• 4 reports: 49.99 GBP total (12.50 GBP per report).
• 16 reports implied total: 16 x 12.49 = 199.84 GBP total.

Cheapest competitor listed in research: Keepr at 9.00 GBP per month, annual cost 9.00 x 12 = 108.00 GBP/year. Saving by switching from EpicVIN monthly to Keepr yearly: 719.88 - 108.00 = 611.88 GBP/year.

Key UK consumer laws

Relevant laws and regulator: Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The regulator is the Competition and Markets Authority (CMA).

Cooling-off and digital content

The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for online purchases, but digital content is excluded once download or streaming starts with the consumer's consent. EpicVIN states that digital reports cannot be refunded after being accessed unless faulty or misrepresented.

Auto-renewal and unfair terms

The CMA treats hard-to-cancel subscriptions and unclear automatic renewal terms as potential unfair practices. If EpicVIN failed to provide clear renewal information before purchase, raise a complaint citing the CMA guidance and the Consumer Rights Act 2015.

Escalation steps

1) Complain to EpicVIN support at [email protected] and request written confirmation of cancellation or refund decision. 2) If unresolved, get independent advice from Citizens Advice and escalate to the CMA for unfair terms guidance. 3) If you paid by credit or debit card, consider a Section 75 claim or chargeback via your card issuer for qualifying transactions. 4) Keep all evidence: screenshots, emails, bank statements and registered post receipts.

Save proof and check billing

Save the on-screen confirmation, any confirmation email and your bank statement showing that no new subscription payment was taken. If a renewal payment was taken after you cancelled, request a refund citing the date of cancellation and include evidence.

Access to reports and data

After cancellation your access to the subscription features ends immediately. If you purchased single reports, you should retain downloaded PDFs or saved copies. EpicVIN may charge the price of a Full Report (£24.99) for each report accessed during a billing period before issuing a refund request.

Final billing and refunds

EpicVIN states refunds are available within 14 days for billing errors, duplicate charges, technical failure, or empty reports. If a refund is approved and reports were accessed, EpicVIN may deduct 24.99 GBP per accessed report before issuing a refund.

Re-activation

To re-subscribe, log in and choose a plan at https://epicvin.uk/price or create a new account. Prices shown include UK VAT. Keep a record of the date when re-subscription begins to avoid unwanted overlaps.

Follow this checklist to cancel EpicVIN cleanly and protect your rights.

Immediate actions

• Log in to your EpicVIN account and cancel via Account > Subscriptions.
• Take screenshot of the cancellation confirmation page.
• Check your bank or card statement for any immediate refunds or future charges.

Follow-up actions

• If payment continues, email [email protected] with proof and request refund within 14 days for billing errors.
• If purchase was via Apple or Google Play, cancel in the platform subscriptions and keep the platform confirmation.
• If you need to escalate, gather evidence and contact Citizens Advice or use chargeback/Section 75 where eligible.