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We generate and send your cancellation letter to Epos Now by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Epos Now agreement
How to cancel Epos Now in the UK - step-by-step guide, cooling-off, refunds and alternatives. Rated 4.5/5 on Trustpilot. Save up to £360/yr.
| Item | Value |
|---|---|
| Fastest method (name it + why) | Email to [email protected] - provides written proof and is the recommended method when disputes arise |
| Effective delay | 30 days (customers have a 30-day cooling-off period after automatic renewal to cancel the Support Plan without penalty) |
| Notice period | 90 days before contract end is recommended to avoid renewal (advised by industry experts) |
| Cancellation fee | Not published by Epos Now |
| Minimum commitment | 12 months (Support Plans automatically renew after one year) |
| Phone + hours | Not published by Epos Now |
| Postal address for registered letter | Epos Now, 3 Whiting Road, Norwich Business Park, NR4 6DJ Norwich, United Kingdom |
Epos Now is a point of sale (POS) and payments platform sold to businesses in retail, hospitality and personal care. It provides cloud-based POS software, hardware bundles, support plans and add-ons such as Kitchen Display System and payment integrations.
Key commercial offers include upfront software licences, monthly Software as a Service (SAAS) plans and support plans per device or per trading location. Examples from Epos Now pricing include Standard SAAS at £15 per device per month and Premium SAAS at £30 per device per month. The upfront annual software licence is listed as £538.80 inc. VAT.
| Fact | Detail |
|---|---|
| Full legal name | EPOS NOW (UK) LIMITED |
| Headquarters | Norwich, United Kingdom |
| Founded | 2011 |
| CEO | Jacyn Heavens |
| Employees | ~299 |
| Annual revenue | GBP 84.2M |
Official company terms and detailed conditions are available on Epos Now's terms pages. See the terms for policy details: Epos Now terms.
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web (account/portal) | Use the Epos Now portal or contact support via website to request cancellation | 30 days for cooling-off cancellation; otherwise not publicly disclosed | Email or portal confirmation screenshot | Medium |
| iOS | No published in-app cancellation method; use web or email | Not published by Epos Now | Email confirmation | Hard |
| Android | No published in-app cancellation method; use web or email | Not published by Epos Now | Email confirmation | Hard |
| Phone | Call support and request cancellation; follow up in writing | Not published by Epos Now | Call log is weak proof; request written confirmation | Hard |
| Email [email protected] with written notice and request confirmation | 30 days for cooling-off cancellation; otherwise confirmation times vary | Written reply from Epos Now | Medium | |
| Post (signed for) | Send a registered letter to the Norwich address requesting cancellation | Allow postal transit plus 30 days for cooling-off if relevant | Proof of posting and received signature | Medium |
If you bought a service or software online, the Consumer Contracts Regulations 2013 provide a 14-day cooling-off period to cancel and receive a full refund. If you expressly agreed that Epos Now would start providing digital services immediately, that can limit the right to a full refund. For automatic renewals of Support Plans, Epos Now publishes a 30-day cooling-off period after renewal to cancel the Support Plan contract without penalty.
Required proof documents: original order confirmation, date of purchase, cancellation request (email or signed letter).
Applicable law: Consumer Contracts Regulations 2013.
If Epos Now increases the price during a fixed contract term, your contract terms and Epos Now’s published terms determine whether you can leave. Review your contract for specific price increase clauses and request a copy of the clause from Epos Now if not provided.
Required proof documents: contract showing pricing clause, notice of price increase from Epos Now, written cancellation request referencing the increase.
Applicable law: Consumer Rights Act 2015 for unfair contract terms.
If you permanently close your business or move to a location where Epos Now cannot provide services, Epos Now’s return and refund policy lists business closure as a reason that may not automatically trigger a refund for hardware or bespoke orders. Service contracts may still require payment for the agreed term unless otherwise specified in your contract.
Required proof documents: proof of business closure (company dissolution, bank statement), written cancellation request.
Applicable law: Consumer Rights Act 2015.
If the account holder dies, contact Epos Now in writing with a copy of the death certificate and proof of authority for the person requesting cancellation. The contractual obligations depend on the commercial agreement; provide documentation to request termination or transfer.
Required proof documents: death certificate, proof of authority or executorship, contract details.
Epos Now identifies the following as relevant to refunds or non-refundable status: compatibility issues with third-party systems, dispatched or personalised products, accidental damage, misuse, or if the product is not returned in original packaging. Many of these items are listed under exceptions to refunds in Epos Now's published policies.
Required proof documents: photos of faults, logs of compatibility errors, return shipping with original packaging.
Applicable law: Consumer Rights Act 2015 for service quality and fitness for purpose.
Support Plans automatically renew after one year unless you inform Epos Now before the renewal date that you do not wish it to renew. Experts recommend sending written notice and setting a reminder 90 days before contract end to avoid auto-renewal.
Required proof documents: contract, your written cancellation notice, Epos Now confirmation of receipt.
Applicable law: Consumer Contracts Regulations 2013 and CMA guidance on auto-renewals.
No public, standard retention discounts are listed by Epos Now in the research data. Customers report aggressive upselling but no published retention packages. To request a retention offer, contact Epos Now support by email at [email protected] and ask explicitly for a retention or downgrade offer. Ask for:
When negotiating, attach your current invoices and a written statement saying you will cancel unless a written commercial offer is provided within 7 days.
Use your current plan to compute savings. Examples using published Epos Now prices:
Cheapest real alternative listed here: Square basic POS at £0 per month for core POS software. Example saving if you move from Premium SAAS (£360/yr) to Square (£0/yr): £360 - £0 = £360 per year.
To switch, test the alternative with a pilot location, export your product and sales data from Epos Now, and keep a backup for 30 days after decommissioning the service.
Two statutes are primary: the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for contracts concluded online or off-premises. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and limits unfair contract terms.
The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair trading practices. Epos Now’s practice of automatic annual renewal should be managed by the customer with timely written notice to avoid renewal.
If Epos Now does not resolve your dispute, escalate in this order: 1) complain to Epos Now in writing; 2) contact Citizens Advice for guidance: Citizens Advice - cancelling a service; 3) use Section 75 for qualifying card payments or request a chargeback from your card issuer; 4) consider the relevant ombudsman if the contract falls under a sector-specific scheme.
If you believe the service was not provided with reasonable care and skill, you may be entitled to a remedy under the Consumer Rights Act 2015. Epos Now states the Software licence fee is strictly non-refundable in its terms, and refunds require compliance with its complaints procedure. Returns and refunds will be processed to the original payment method within 28 days of the returned item arriving at Epos Now where applicable.
Export your product, employee, customer and sales data before the cancellation date. After cancellation you will not be able to access paid cloud features unless you pay the licence fee or sign up for another Support Plan.
If returning hardware, pack items in the original packaging with all accessories. Epos Now reserves the right to charge for transit damage if packaging is inadequate. Items not in as-new condition may not be refunded.
Request a final invoice and a confirmation letter stating the cancellation date and any outstanding charges. Refunds, credit notes or exchanges will be processed to the original card account or business that made the order.
To resume Epos Now after cancellation you must pay the annual Support Plan licence fee or subscribe to a new Support Plan. If your plan was discontinued by Epos Now, they may terminate the contract; reactivation depends on available products and current pricing.
Before you cancel, complete the following list to protect your business and money.
Not applicable
/ mois
Cloud-based software, instant business overview, real-time product, sales and employee performance information.
£15
/ mois
Software as a Service for a single device.
£30
/ mois
Premium Software as a Service for a single device.
from £14
/ mois
Care plan for PRO Product Range. Fixed 36-month contract. Includes two instances of accidental damage with a £75 excess in the UK/EEA.
No commitment. Billoff helps you cancel or adjust your Epos Now subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£0
/ mois
Free core POS software; payments fees per transaction instead of mandatory monthly SAAS fee.
£0
/ mois
No monthly software fee for basic POS; hardware sold separately and integrated with PayPal payments.
from £29
/ mois
Integrated e-commerce and POS with predictable monthly plans starting at £29 per month.
Epos Now is available in many countries. Here are several frequently cited markets:
What you should know about Epos Now subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
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