Cancel eReadWiz the easy way

Service overview

eReadWiz is a subscription service offering access to e-books across topics such as health, mindfulness, business, home and lifestyle. The service operates on recurring billing and markets accessible reading for learning and relaxation.

How it works

Members subscribe to a plan that auto-renews. Payment methods reported include credit card and mobile phone billing. The service continues until you cancel; auto-renewal applies by default.

Company facts

Web cancellation (detailed)

1. Open your account at eReadWiz and log in with your credentials.
2. Go to Account, Billing or Subscriptions page.
3. Find the active subscription and click Unsubscribe or Cancel.
4. Follow on-screen prompts and keep or screenshot the confirmation page.
5. Expect an email confirmation if eReadWiz sends one; save it as proof.

iOS cancellation (detailed)

1. Open Settings on your iPhone and tap your name.
2. Tap Subscriptions and locate eReadWiz.
3. Tap Cancel Subscription and confirm.
4. Keep the confirmation message from Apple as proof.

Android cancellation (detailed)

1. Open Google Play Store, tap your profile, then Payments and subscriptions.
2. Tap Subscriptions, select eReadWiz and Cancel subscription.
3. Save the Google Play confirmation email or screenshot.

Phone cancellation (detailed)

1. Find the EU/UK phone number on eReadWiz Contact Us.
2. Call and give your account details and clear request to Cancel subscription.
3. Ask the agent for a cancellation reference and email confirmation.

Email cancellation (detailed)

1. Send an email to Customer Care including your full name, account email, subscription ID and the word Cancel.
2. Keep the sent message and any reply as proof.

Post cancellation (detailed)

1. Write a letter with your name, address, account email, subscription ID and clear instruction to Cancel subscription.
2. Send by registered post to eReadWiz, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the postal proof of delivery and wait for written confirmation from eReadWiz.

Moving / Moving

If you move country and the service is not available where you relocate, request cancellation and provide proof such as a utility bill or tenancy agreement showing the new address. eReadWiz has not published a dedicated policy on accepted documents; include an official address document to support the request.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when the contract was made at a distance.

Price increase

If eReadWiz increases the subscription price mid-contract and this was not part of the contract terms, you may cancel without penalty and request a refund for the unused period. Provide a copy of the notice of price increase or billing showing the higher amount.

Applicable law: Consumer Rights Act 2015 for fairness of contract terms and the Consumer Contracts Regulations 2013 for information obligations.

Death of subscriber

Provide a copy of the death certificate and the account email or order number. eReadWiz has not published its death-of-subscriber policy; supporting documents accelerate processing.

Applicable law: Contract law and the Consumer Contracts Regulations 2013 for distance contracts where applicable.

Legitimate ground (eReadWiz accepted reasons)

Research does not list specific legitimate grounds accepted by eReadWiz. Where a legitimate ground exists (for example serious illness preventing use), supply medical proof or relevant official documentation. eReadWiz does not publicly list which documents it accepts.

Applicable law: Consumer Rights Act 2015 for services performed with reasonable care and skill.

End of commitment

When you reach the end of an initial paid period, the subscription auto-renews unless cancelled. To stop renewal, cancel before the renewal date. Use your account Unsubscribe link or contact Customer Care for confirmation.

Applicable law: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 governs pre-contract information and renewal transparency.

Cooling-off (14-day) cancellation

For contracts concluded online, you have a 14-day cooling-off period from the date the contract is entered into to cancel and receive a full refund, unless you asked for immediate performance of a digital service. If you expressly asked eReadWiz to begin service during the 14-day period and the service was fully performed, a proportional charge may apply.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; Digital Markets, Competition and Consumers Act 2024 (cooling-off for subscriptions).

Before cancelling: negotiate

Research shows no published retention offers from eReadWiz. To attempt a retention deal, contact Customer Care by phone or email and request a retention offer or a reduced rate. Provide your account details and propose a clear request such as a 50% discount for 3 months or a pause for 1 month. If you subscribed via Apple or Google, also check their refund options.

What cancelling saves (math)

Standard Subscription: £34.90 x 12 = £418.80 per year.

Biweekly Subscription: £17.99 every two weeks. There are 26 two-week periods per year so £17.99 x 26 = £467.74 per year.

Yearly saving examples:

• Cancelling the Standard Subscription saves £418.80 per year.
• Cancelling the Biweekly Subscription saves £467.74 per year.

Cheapest competitor from the listed competitors is Sleek at £60 per month (annual cost £60 x 12 = £720). Sleek is not a reading service but is the lowest monthly price among the competitor list provided in research.

Key UK consumer law

Your rights are protected by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Digital Markets, Competition and Consumers Act 2024 adds specific protections for subscription contracts and cooling-off rights for initial and renewal subscription contracts.

Cooling-off and refunds

You have a 14-day cancellation right for distance contracts under the Consumer Contracts Regulations 2013. If you cancel within 14 days you are entitled to a full refund unless you expressly agreed that the service should start and the service has been fully performed. The Digital Markets, Competition and Consumers Act 2024 reinforces cooling-off rights for subscriptions.

Escalation steps

1. Complain to eReadWiz using Contact Us and keep written proof.

2. If unresolved, contact Citizens Advice for guidance and the relevant ombudsman for the sector where applicable.

3. For card payments, consider a Section 75 claim (for qualifying card payments over £100) or a chargeback via your card issuer.

4. If contract terms appear unfair or cancellation is blocked, the Competition and Markets Authority (CMA) can be informed because hard-to-cancel subscriptions and unclear auto-renewal terms are within its remit.

Official legislation references: Consumer Contracts Regulations 2013 and Digital Markets, Competition and Consumers Act 2024.

Check access and downloads

After cancellation you may retain access until the end of the paid period. If you accessed digital content that was downloaded, check your local files. eReadWiz has not published a uniform rule on immediate access cutoff; save any content you need before cancelling.

Final billing and refunds

If you cancelled within the 14-day cooling-off period you can request a full refund under the Consumer Contracts Regulations 2013. If you cancelled after renewal, eReadWiz states renewals are not refundable except during statutory cooling-off periods. Keep cancellation proof and bank statements when requesting refunds.

Re-activation

You can typically re-subscribe by signing up again through the eReadWiz site or app. Any special retention discount is at eReadWiz discretion and not guaranteed.

Follow this checklist to cancel and protect your rights.

• Find your account email and subscription ID in your inbox or account page.
• Decide the cancellation channel: online Unsubscribe, phone, email or registered post.
• If online, log in and cancel via Account > Subscriptions and keep a screenshot of confirmation.
• If by phone, request a cancellation reference and an email confirmation.
• If by email, send a clear cancel request and save the sent message and any reply.
• If by post, send registered mail to eReadWiz, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep delivery proof.
• If you cancel within 14 days, cite the Consumer Contracts Regulations 2013 and request a refund.
• Keep bank or card statements showing charges; consider Section 75 or chargeback for qualifying transactions.