Cancel Everybody the easy way

Overview

Everybody.World operates Everybody leisure centres and Everybody Fit services in the United Kingdom. The business offers gym access, swimming, group fitness classes, racquet sports, athletics facilities and spa access at selected sites, with monthly, annual and joint membership options.

Main services

Membership types include Standard and Premium monthly direct debit plans, joint and family memberships, annual pass up-front payments, student concessions and local-only options. Everybody supports bookings via an app and maintains separate provisions for clinics and treatment bookings.

Company facts

Web / Members area - detailed steps

1. Open your account on Everybody's member portal or the Everybody app.
2. Go to Membership or Settings and look for Cancellation or Termination options.
3. If an online cancellation form is present, complete it and save a screenshot of confirmation.
4. If no form is available, email [email protected] with your membership number and requested end date and attach ID if requested.
5. Keep the confirmation email or ticket number sent by Everybody.

iOS / Android - detailed steps

1. Install or open the Everybody app: Everybody app.
2. Sign in and open Membership or Account details.
3. Request cancellation or find the contact for sending written notice.
4. If prompted, follow steps to confirm termination and save the confirmation email.

Phone - detailed steps

1. Find the phone number for your local Everybody centre on Everybody memberships pages.
2. Call and request the cancellation process; ask for a reference number and the exact email to send written notice.
3. Send written confirmation by email to [email protected] and keep the email response.

Email - detailed steps

1. Send an email to [email protected] with subject: "Cancellation request - [Your full name] - Membership number".
2. Include full name, membership number, preferred termination date, and attach proof of ID if requested.
3. Request a confirmation email and ticket number. Save the confirmation for bank or dispute purposes.

Post - detailed steps

1. Write a signed letter including full name, membership number and requested termination date.
2. Send by registered post to: Everybody, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the proof of postage and wait for the written confirmation email from Everybody.

Moving / change of address

Everybody's public terms do not publish a specific automatic right to cancel for relocation that removes access to centres. If you cannot reasonably use facilities because of a move, send written notice to [email protected] with proof of new address (utility bill or tenancy agreement). Everybody's response is governed by contract terms; if the contract contains a non-transferable requirement, the business may require payment for the remaining contracted period. Applicable law: Consumer Rights Act 2015 applies to unfair contract terms.

Price increase

If Everybody raises membership prices mid-contract, check your contract for a contractual right to cancel. If there is no contractual right and the increase is permitted by terms, you may have the right to cancel if your contract allowed price variation as a unilateral change; any disproportionate penalty may be challenged under the Consumer Rights Act 2015. Provide the written price increase notice from Everybody as evidence when cancelling.

Death of subscriber

On death, immediate termination may be possible. Provide a copy of the death certificate and proof of identity of the person requesting cancellation or estate administrator. Contact Everybody by email with the documents and request immediate termination. Applicable law: Consumer Rights Act 2015 supports remedies when a contract cannot be performed due to death; supply death certificate as proof.

Medical reasons / legitimate ground

Everybody Fit states that exceptions to the no-refund policy may be made for medical reasons at the sole discretion of Everybody Fit LTD. To request cancellation for medical reasons send written notice to [email protected] with a dated letter from a registered medical practitioner describing the restriction and recommended end date. Applicable law: Consumer Rights Act 2015 - services must be carried out with reasonable care and skill.

End of minimum commitment

For Everybody Health & Leisure direct debit memberships a minimum of 12 direct debit collections is required. After the 12th collection, membership continues on a rolling monthly basis. To end membership after the minimum term send at least 10 days prior written notice to [email protected] so cancellation expires when the 12th direct debit collection has been made. Applicable law: refer to Everybody membership terms and conditions and Consumer Contracts Regulations where relevant.

Cooling-off period (online/off-premises)

If you signed up online or away from premises you have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The cooling-off period starts the day after the contract is formed. If you cancel within 14 days you are entitled to a refund unless you requested services to start during the 14 days; if services were provided during cooling-off you can expect to be charged for those services. To cancel use email [email protected] and state you are exercising your 14-day cooling-off right. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Retention and suspension options reported by Everybody include short-term suspension and fee concessions for temporary breaks. Everybody Health & Leisure allows suspensions for a maximum of 3 months at a time with a £5 direct debit charge applied each suspended month; suspensions are requested via [email protected]. Everybody does not publish generic discounts for leaving members. To negotiate, email [email protected] with your request and propose alternatives such as a pause or downgrade. Example email line: "I request a membership suspension or alternative plan because [reason]. Please confirm any retention offer in writing and provide the expiry date of the offer." Keep written confirmation.

What cancelling saves - yearly math

Calculate annual cost and savings by using published prices.

Standard Membership: from £41.50 per month. Annual cost: £41.50 x 12 = £498.00 per year.

Premium Membership: from £59.99 per month. Annual cost: £59.99 x 12 = £719.88 per year.

Family Membership (12-month direct debit): £94.99 per month. Annual cost: £94.99 x 12 = £1,139.88 per year.

Cheapest widely known alternative (example): The Gym Group often advertises memberships from £12.99 per month. Annual cost: £12.99 x 12 = £155.88 per year. Switching from a Standard membership at £498.00 to The Gym Group at £155.88 saves £498.00 - £155.88 = £342.12 per year. Note: competitor pricing is subject to the competitor's public offers and availability.

Key statutes and regulator

In the United Kingdom your rights are primarily under the Consumer Rights Act 2015 (services must be carried out with reasonable care and skill and unfair terms may be unenforceable) and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (14-day cooling-off period for many online or off-premises contracts). Citizens Advice provides guidance on cancelling services: Citizens Advice - cancelling a service.

Auto-renewal and CMA warning

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If Everybody makes cancellation difficult or hides notice periods, you may have grounds to complain to Citizens Advice and to cite CMA guidance when escalating.

How to escalate

1. Complain in writing to Everybody and retain copies of correspondence. 2. If unresolved, seek advice from Citizens Advice and request help with dispute resolution. 3. If you paid by credit card and the purchase is a qualifying card transaction, consider Section 75 or a chargeback via your card issuer. 4. If an industry ombudsman covers the service type, use that route. Keep all evidence including confirmation emails and bank statements.

Check access and final month

Keep access until your termination date. Everybody Fit monthly members retain full membership use until the termination date. Everybody Health & Leisure direct debit memberships will continue until the 12th direct debit collection if within the minimum term. Check your member account and calendar for termination dates.

Cancel your Direct Debit

Everybody advises cancelling your Direct Debit at your bank or via online/telephone banking after providing written notice to Everybody. Cancel the Direct Debit only after you have a written confirmation from Everybody that your membership will end on the specified date. Keep bank statements showing the last authorised collection.

Data and reactivation

Ask Everybody for written confirmation about any retained personal data and how to delete or export it. If you want to re-join later, re-activation terms will depend on current offers; annual passes expire one year from the original start date and are not suspended.

Use this checklist to complete your cancellation and protect yourself.

• Find your membership number and contract start date.
• Decide the exact termination date you will request.
• Send written notice to [email protected] and keep a copy.
• If applicable, send a registered letter to Everybody, Crown Way, CF14 3UZ Cardiff and keep proof of postage.
• Request and save the confirmation email and ticket number from Everybody.
• After you receive confirmation, cancel the Direct Debit with your bank or via online banking.
• Check your final bank statement to ensure no unauthorised collections after termination date.
• If you paid by card and refund is disputed, gather evidence and contact your card issuer about Section 75 or chargeback if applicable.