Cancel Evo the easy way

Overview

Evo is a brand name used by multiple services including Evo magazine subscriptions, Evo3D product sales and EVO Taxis operations. Services covered in public sources include magazine subscriptions, online goods sold by Evo3D, a set of paid mobile Solid Apps and professional software licenses named Evo for businesses.

Key offers

Public pricing shows one-off app purchases (for example, "Unlock one app" for £4.99 and "Unlock ALL 10 Solid Apps" for £9.99), subscription-style business plans such as Evo Plus at £97 per month or £875 per year, and enterprise insurance software licences from £2,500 per month with setup fees starting from £5,000.

Company facts

Web (website form)

1. Open Evo's Contact Us page or the evo3d returns page referenced in your order confirmation.
2. Complete the contact form with your full name, order/subscription number, account email and explicit statement "I wish to cancel my service/subscription/order".
3. Submit and save a screenshot of the submission confirmation or email response.
4. Request an end of contract notice in writing; if submitted online ask for it to be issued within 24 hours as required by law when notified online.

iOS / App Store

1. Open the App Store on your iPhone and tap your profile.
2. Tap Subscriptions, find the Evo app subscription and select Cancel Subscription.
3. Keep the App Store confirmation email or screenshot as proof.

Android / Google Play

1. Open Google Play Store, tap Menu, then Subscriptions.
2. Select the Evo subscription and tap Cancel subscription.
3. Save the Google Play confirmation email or screenshot.

Phone

1. Call the phone number for the service. For EVO Taxis use +44 (0) 01293 888888.
2. State your full name, booking or subscription reference and say "I cancel my booking/subscription" clearly.
3. Ask the agent to send an email confirmation or reference number and note the time of the call.

Email

1. If an email address is listed on the Contact Us page, send a message with subject line "Cancellation request" and include full account details, the service or order to cancel and the date you want the cancellation to take effect.
2. Keep the sent email and any reply as evidence.

Post

1. Write a signed letter including your full name, account number, reason for cancellation and the statement "I cancel my contract with immediate effect" or specify the date.
2. Send by registered post to: Evo, Unit 2 Express Way, WF6 2TZ Wakefield, United Kingdom.
3. Keep the signed delivery receipt as proof.

Moving abroad or change of address

If you change address and the service cannot be provided at the new address, provide a utility bill or official confirmation of new address and your account details. The trader's published policy is Not published by Evo for a blanket rule; rely on the contract terms and the Consumer Rights Act 2015 for inadequate performance.

Applicable law: Consumer Rights Act 2015 (services must be performed with reasonable care and skill).

Price increase

If Evo applies a price increase at renewal and your contract or notice period allows termination, you are allowed to cancel if the change is material. Under the Digital Markets, Competition and Consumers Act 2024 section 264 consumers can cancel subscription contracts during an initial cooling-off period and at renewal without disproportionate penalty when the act applies to the contract terms.

Required proof: the renewal notice showing the increase and your original contract.

Death of the subscriber

If the account holder has died, provide a death certificate and proof of your authority to act for the estate. The trader's published requirements are Not published by Evo; standard UK process is to submit the documents requested by the trader.

Legitimate ground / Faulty goods or services

Evo3D states it is protected by the Consumer Rights Act 2015 and offers a 6-month guarantee for faulty goods. For faulty goods, provide the order number, photographs of the fault, and correspondence. Evo3D refunds are processed within 14 days of receiving returned goods less any agreed damage/handling costs.

Applicable law: Consumer Rights Act 2015.

End of minimum commitment

If your plan has a fixed minimum term, cancel at the end of that term following any notice period in your contract. If the company failed to perform the service with reasonable care and skill, Consumer Rights Act 2015 provides remedies.

Cooling-off (change of mind)

For online or off-premises contracts, the Consumer Contracts Regulations 2013 give a 14-day cooling-off period from the day after you receive goods, with a refund. Digital content is excluded once download or streaming begins with your express consent. For subscription-style renewals, the Digital Markets, Competition and Consumers Act 2024 offers cancellation rights at renewal; an online cancellation must be followed by an 'end of contract notice' from the trader within 24 hours when the notification was online per section 261.

Applicable law: Consumer Contracts Regulations 2013, DMCC Act section 264, DMCC Act section 261.

Before you cancel - negotiate

Research shows no publicly reported standard retention offers from Evo across the services. If you want to keep the service at a lower cost, ask support for a retention offer in writing. Script to use: state your account number, say "I want to cancel due to price" and request a discount or downgrade. Ask for any offer in writing and a date range it applies for.

What cancelling saves - exact maths

Use published prices to compute yearly costs.

Evo Plus: £97 per month. Annual cost if billed monthly: 97 x 12 = £1,164. Evo Plus annual plan: £875. Saving by switching from monthly payments to the annual plan: 1,164 - 875 = £289 per year.

Evo Creator: £117 per month. Annual cost if billed monthly: 117 x 12 = £1,404. Evo Creator annual plan: £997. Saving switching to annual: 1,404 - 997 = £407 per year.

App purchases: Unlock one Solid App one-time £4.99. Unlock ALL 10 Solid Apps one-time £9.99.

Cheapest competitor (from research): Taxmo for Accountants lists a plan at £9.99 per month (per client for 3-15 clients). Yearly cost at £9.99 monthly: 9.99 x 12 = £119.88 per year. If you are comparing a specific small-service need, this is the lowest concrete monthly figure found in competitor data.

Key UK consumer laws

Consumer Rights Act 2015 - services must be performed with reasonable care and skill and unfair contract terms (including disproportionate cancellation penalties) are not binding.

Consumer Contracts Regulations 2013 - a 14-day cooling-off period applies to many online and off-premises contracts; refunds are due during this period with exceptions for digital content once download/streaming begins. See Consumer Contracts Regulations 2013.

Recent changes and subscription renewal rights

Digital Markets, Competition and Consumers Act 2024 provides stronger rights around subscription cancellation. Section 264 allows cancellation of subscription contracts during initial and renewal cooling-off periods and prohibits penalty charges for that cancellation. Section 261 requires traders to provide an end of contract notice within 24 hours for online cancellations. Read the texts: DMCC Act section 264 and DMCC Act section 261.

How to escalate

1) Complain to Evo first, using the Contact Us form, email or registered post to Evo, Unit 2 Express Way, WF6 2TZ Wakefield, United Kingdom.

2) If unresolved, contact Citizens Advice for guidance and next steps: Citizens Advice - cancelling a service.

3) Use payment remedies: for card payments you may be eligible for chargeback through your card issuer or a Section 75 claim for qualifying credit card transactions.

Check final billing and refund timing

Evo3D refunds are issued within 14 days of the company receiving returned goods. Evo magazine refunds for any unmailed issues are available if cancelled within 30 days. For taxi bookings expect specific cancellation charges: £5.00 (24+ hours), 25% (3-24 hours), 100% (<3 hours).

Return of goods and costs

Evo3D states customers are responsible for return postage and packaging unless otherwise agreed, and goods remain the customer's responsibility until received by Evo3D.

Account access and data

For app purchases, account creation is required to sync data across devices and to manage purchases. If you cancel, retain account credentials and download any personal data you need before deleting the account.

Re-activation and proof

If you change your mind after cancelling, contact Evo support and request steps to re-activate. Keep all cancellation confirmations and any end of contract notice; you will need them to prove your cancellation date if billing disputes arise.

Follow this checklist to cancel with maximum legal protection and evidence.

• Locate your account number, order reference or booking ID.
• Decide your preferred cancellation method: email or registered post provides the best written proof.
• If posting, send a signed registered letter to: Evo, Unit 2 Express Way, WF6 2TZ Wakefield, United Kingdom and keep the delivery receipt.
• If emailing or using a web form, save copies and request an end of contract notice in writing.
• For returns to Evo3D, arrange tracked shipping and note that return postage is usually the customer responsibility.
• Note any expected refund timing: Evo3D - refund within 14 days of receiving returns; Evo magazine - refund for unmailed issues within 30 days.
• If charged in error after cancellation, contact your card issuer for chargeback and gather proof of cancellation and any end of contract notice.